Airport Customer Service Representative

Airport Customer Service Representative Job Description & Salary Information

Job Duties
Airport customer service representatives are responsible for working on the phone and in person to provide information about travel plans for customers. This could involve giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics. These representatives work with a company’s computer system to accomplish their work. Customer service reps are responsible for greeting passengers, guiding them to the proper terminal, explaining airport regulations, and asking for volunteers to take a later flight when one has been overbooked.

Job Qualifications
Customer service representatives must have a calm and polite demeanor, be able to handle special requests and irritated customers. The applicant must be at least 18 years of age and have a high school diploma to be considered for this position, but experience in a customer service position would be a plus in the hiring process. Additionally, a customer service rep may need to get a SIDA badge in accordance with TSA standards and complete a background check.

Salary & Compensation
The average starting pay for an airport customer service representative ranges from $21,000 to $25,000 a year. The median salary for a customer service representative rests at $30,000 per year. Experienced airport customer service representatives may earn $44,000 or more each year. In addition to pay, airline workers may earn lucrative job benefits packages, including air travel perks, medical coverage, and 401(k) plans.