A Fortune 500 company and widely recognized Top 10 bank, Capital One opts to remain humble, with a focus on innovation and efforts to care for employees. The public company provides thousands of opportunities for work across a network of nearly 1,000 branch locations and through the upkeep of over 2,000 ATMs.
Facts About Working at Capital One
Minimum Age to Work at Capital One: 18 years old (How old do you have to be to work at Capital One?)
Capital One Hours of Operation: Mon-Fri: 9:00am-6:00pm; Sat: 9:00am-2:00pm
Available Positions at Capital One: Sales Associate, Accountant, Administrative Assistant/Support Services, Personal Banker, Call Center Customer Service Representative, Financial Analyst, Human Resources & Recruiting Associate, Information Technology Specialist, Legal Assistant, Marketing Associate, Statistical Analyst, Mortgage Loan Officer, Operations Manager, Project Manager
Interview Tips: Go to the Capital One job interview questions & tips page.
Capital One Job Opportunities
An outstanding number of opportunities exists for job hopefuls seeking entry-level employment with the bank. Capital One hires workers with a variety of ideas and backgrounds guided by company values, which focus on excellence and do-the-right-thing attitudes. Career advancement often occurs for dedicated associates as well; however, many career-level jobs require college degrees and specific training or experience in a desired field.
Part-time and full-time positions in various departments suit many different applicants also seeking schedule flexibility. Accounting, administrative, finance, customer service, public relations, management, digital, human resources, information technology, communications, retail banking, sales, and teller jobs often stand readily available to individuals seeking banking positions. Teller positions usually represent the most widely accessible job titles with the banking firms, followed by maintenance and customer service positions.
Capital One Positions and Salary Information
Applicants typically must stand 18 years old for job consideration. Teller positions often prove available to inexperienced workers, while applicants with more extensive work or educational histories may pursue collector or customer service coordinator positions with the bank. Positions frequently available to applicants sit listed below:
Collector – Resolving problems becomes the theme of collector positions. Minimizing customer delinquency stands as the most important task, while calling noncomplying customers, arranging payments, and working with vendors to ensure the location and reception of collaterals also represent necessary duties. Collectors must demonstrate capabilities in negotiating, utilizing skip tracing tools to locate customers, and using queue management skills to work an assigned group of accounts. Applicants should possess high school diplomas and one year of collections or call center experience. Hiring managers often give preference to applicants with two years of secondary education. Collectors receive pay between $12.00 and $13.00 an hour.
Customer Service Coordinator – High-energy applicants able to work well in groups and talk quickly qualify best for customer service coordinator positions. Responsibilities may include providing service to existing customers, performing account-level research, advising customers of products, attending team meetings, updating account information, reviewing documentation, and maintaining knowledge of changes, developments, and enhancements of all systems, products, and upgrades. Strong attention to detail, written and verbal skills, and passion for customer service suit applicants well. Applicants must hold high school diplomas and two years of customer service experience, while individuals with one year of call center experience also enjoy preference. Customer service coordinators often receive payment between $12.00 and $13.00 an hour.
Teller – As the face of retail branch operations, tellers play a vital role in customer banking experiences. Tellers perform various transactions each day¬, including cashing checks as well as depositing, transferring, and withdrawing money for account holders. Fifty percent of the position calls for excellent customer service, while other responsibilities include maintaining balanced cash drawers, identifying sales opportunities, and performing regulatory procedures. Tellers must prove able to explain products and referral opportunities to customers in addition to resolving inquiries in timely and accurate manners. Qualifications include a high school diploma and at least six years of work experience. Tellers may receive between $9.00 and $14.00 an hour. Annual salary options usually top out around $40,000 to $50,000 a year for well-qualified employees.
Tips For Applying
Applicants may search hourly, salaried, and international opportunities using the careers portal provided on the company website. Upon locating a desired position, job hopefuls should apply online using keywords mentioned in the job description so the program used to sift through applications may find matching interests and skill sets. The option to add a job to a virtual cart for later application also stands as an available feature on the site. A resume should receive updates and completion before beginning the process, as uploading the document becomes the first application task upon accepting the electronic disclosure agreement. Some positions may require completion of an online assessment.
Applicants matching the experience, skills, and interests necessary for a job opening receive contact from recruiters via phone call. The initial contact acts as a first screening and lasts 20 to 30 minutes in order for hiring managers to gain insight into work histories and experience. The communication also serves as an opportunity to inquire about the company and desired role. Applicants should prepare questions in order to sound interested during the interview. If an applicant does not receive an initial call, the company suggests building the online profile created during the online application process. The service also provides users with email notifications when jobs matching personal criteria become available.
Benefits of Working at Capital One
Not only do Capital One employees gain access to the banking industry and career advancement opportunities, full-time and part-time workers alike may prove eligible for top-notch benefits. Packages include medical, dental, and vision insurance, well-being and employee assistance programs, access to fitness centers, short-term and long-term disability care, holiday and vacation days, family care, military, and sick leave, 401(k) retirement plans, stock purchase plans, and educational assistance. Work benefits packages may vary by location and position.
More Information on Capital One
Capital One recruits young and promising individuals by providing internship opportunities to college students. Participants train and develop professional skills, attend executive speaker presentations, and network and team-build with peers. Offered programs include analyst, auditing, brand, finance, IT, and project management specializations. Students interested in the opportunity may access the online application in order to apply for consideration.