Department Store Customer Service Representative Job |
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Job Description for Department Store Customer Service Representative Position
Job Duties
What Are the Responsibilities of a Department Store Customer Service Associate?
In department stores, customer service representatives assist and interact with customers to create a positive shopping experience. Key customer service associate job duties include answering questions, offering product knowledge, locating and retrieving products, and maintaining a clean shopping environment. Customer service representatives also answer phones, complete customer transactions, and process returns. Additionally, customer service associates work to reduce shrink by following all company loss prevention policies. Most department stores offer paid training programs for newly hired customer service representatives to learn job duties and company polices.
Job Qualifications
What Are the Requirements for a Department Store Customer Service Associate Job?
A successful customer service worker displays strong interpersonal skills, a friendly attitude, and problem solving abilities. Customer service representatives should also possess the ability to work with a team and effectively communicate with customers and team members alike. Additional customer service associate qualifications include a working knowledge of computers and point-of-sale programs, attention to detail, and the ability to stand or move around for extended periods of time. Most employers set the minimum age requirements for customer service representatives at 18 years old, although some department stores may hire applicants as young as 16. For entry-level customer service jobs, employers do not typically require previous work experience. Associates with prior experience in the retail or department store industry may earn preferential treatment during the hiring process. Some department stores may require certain educational achievements, such as a high school diploma or GED.
Salary & Compensation
How Much Can a Department Store Customer Service Associate Make?
Salary options for department store customer service representatives vary by store location, employer, and worker experience. With a wide range for earning potential, entry-level customer service associates may earn starting wages anywhere between $8.00 and $11.00 an hour. Skilled and experienced customer service associates may earn a salary of $50,000 per year. The highest paying areas for department store customer service representative jobs include California, Connecticut, Delaware, Massachusetts, and the District of Columbia. On average, customer service associates working in top paying states typically earn about $18.00 an hour or $36,000 per year. The average pay for customer service representatives for department stores rests at about $12.00 an hour or $24,000 per year.
Employment Benefits
What Kinds of Job Benefits Can a Department Store Customer Service Associate Earn?
Many employers offer basic or extensive employee benefits packages. Part-time or full-time customer service representatives may qualify to earn attractive job benefits. Most customer service associates in department stores may access paid training, schedule flexibility, and career advancement opportunities. Eligible customer service representatives enjoy comprehensive employment benefits, such as healthcare coverage, 401(k) plans, paid time off, and store discounts.
Department Store Customer Service Representative Salary Comparison
How Do Average Customer Service Associate Salaries Compare Between Department Stores?
| Average Salary Per Hour | Average Salary Per Year | |
| Big Lots | $11.00 | $22,000 |
| Costco | $15.00 | $30,000 |
| Kmart | $10.50 | $21,000 |
| Kohl’s | $12.00 | $24,000 |
| Macy’s | $12.50 | $25,000 |
| Marshalls | $10.75 | $21,500 |
| Sam’s Club | $12.50 | $25,000 |
| Sears | $10.50 | $21,000 |
| Target | $11.25 | $22,500 |
| Walmart | $11.00 | $22,000 |
Who’s Hiring?
Apply online for this position:
BJs Wholesale Club Application
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I worked with honda in pakistan as a parts store manager and parts officer. Now I’m in abu dhabi working with npcc.
October 17th, 2011 at 9:16 ami work as a cashier for a year in all the department stores in manila.
December 26th, 2011 at 10:53 am