Hiring process information for an interview at Home Depot
Home improvement and construction supply giant, The Home Depot is known for its exceptionally helpful and knowledgeable staff that go the extra mile to help customers. To maintain a high level of performance, The Home Depot employs workers that fit the company's core values of respect and diligence. Areas of employment at The Home Depot include retail, supply chain, call center operations, merchandising, and corporate. Interview processes are different in each career area. Interviewees generally encounter phone interviews and several rounds of in-person interviews.
The Home Depot hiring process predominantly takes place for store-level careers. Entry-level store jobs, like cashier and sales associate positions, feature structured evaluation processes that begin with phone interviews. In the phone interview, applicants answer questions regarding work experience, work ethic, and personal background. The Home Depot phone interview is also used to inform candidates about jobs and answer any questions they may have.
Applicants that show promise are then asked to come to the preferred Home Depot store to participate in face-to-face interviews. Store human resource representative typically conduct interviews in private with applicants. Home Depot hiring personnel ask scripted interview questions that further probe past experience and personality traits. Questions are largely behavior-based. Some examples include: "When have you helped an upset customer and changed their attitude?", "Describe a time when you worked as part of a team to achieve a common goal", and "How do you handle a customer when you are already overloaded with tasks?" Applicants that do well in the initial interview with Home Depot then move on to a second interview that features roughly the same types of questions. In some cases, the second interviews plays out as an informal conversation with a high-level store manager.
Home Depot managerial job hopefuls face a standardized interview process, as well. A manager interview consists of a phone interview and two to three rounds of interviews with store and district officials. In-store interviews are held in 1:1 or panel formats. Aspiring Home Depot managers answer questions about past experiences with resolving customer issues and coaching team members. Common questions managerial candidates need to answer are: "Describe a time when an employee challenged your decision. How did you address the situation?" and "Describe a time when you had to manage two or more associates that could not get along. How did you solve this problem?"
Job seekers should come to the Home Depot interview on time and dressed in appropriate clothing. Applicants for store associate jobs with the hardware retailer should dress business-casual. Management candidates need to wear professional attire. During the interview, job hopefuls need to demonstrate positive attitudes and alignment with The Home Depot's core values. When responding to interview questions, applicants should bring up relevant work experience. Showing focus on total customer satisfaction improves an applicant's chances.
Home Depot Interview Video
Interviewer: Please describe your job title and primary duties.
Home Depot Employee: My job title was cashier, and my primary duties were to check people out. I mainly worked in the lumber section, so I would have to help people go find lumber, load it up, load their cars, things like that.
Interviewer: What was the work environment like?
Home Depot Employee: I liked the work environment. I thought it was great. I thought they were really involved with their employees. They made sure their employees were satisfied with their jobs and that everything the employee needed was there for them.
Interviewer: Please describe a typical day as an employee.
Home Depot Employee: I thought it was fun. You get to meet a lot of people. It’s always busy at Home Depot – everybody goes to Home Depot where I’m from – and when you get to talk to people on the job and it’s more social, to me it always seemed like a real social thing than work.
Interviewer: How would you describe the application and interview process?
Home Depot Employee: When I worked for them, the application was in person. You go in and turn it back into a manager. Then, you would get called back in for the interview. I interviewed with two different managers. Then, when they were hiring, we would all come in as a group for orientation, where we learn about the store, stuff like that.
Interviewer: What questions did the interviewer ask during the job interview?
Home Depot Employee: Past job experience. I had to take a test to see if I could actually count money and stuff like that. Basic interview questions, just wanting to get to know who I am in a 10-minute time frame.
Interviewer: What set you apart from the other candidates?
Home Depot Employee: I always smile. I’m a happy person, and I think to be a cashier, that’s what they’re looking for is positive people as the last thing you see as you leave.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Home Depot Employee: To be ready to work and to be ready to put in the effort. And to put the time and effort it takes to get promoted because it takes a lot to get promoted at Home Depot.