Home Depot Interview Questions & Tips

Hiring process information for an interview at Home Depot


Home improvement and construction supply giant, The Home Depot is known for its exceptionally helpful and knowledgeable staff that go the extra mile to help customers. To maintain a high level of performance, The Home Depot employs workers that fit the company's core values of respect and diligence. Areas of employment at The Home Depot include retail, supply chain, call center operations, merchandising, and corporate. Interview processes are different in each career area. Interviewees generally encounter phone interviews and several rounds of in-person interviews.

The Home Depot hiring process predominantly takes place for store-level careers. Entry-level store jobs, like cashier and sales associate positions, feature structured evaluation processes that begin with phone interviews. In the phone interview, applicants answer questions regarding work experience, work ethic, and personal background. The Home Depot phone interview is also used to inform candidates about jobs and answer any questions they may have.

Applicants that show promise are then asked to come to the preferred Home Depot store to participate in face-to-face interviews. Store human resource representative typically conduct interviews in private with applicants. Home Depot hiring personnel ask scripted interview questions that further probe past experience and personality traits. Questions are largely behavior-based. Some examples include: "When have you helped an upset customer and changed their attitude?", "Describe a time when you worked as part of a team to achieve a common goal", and "How do you handle a customer when you are already overloaded with tasks?" Applicants that do well in the initial interview with Home Depot then move on to a second interview that features roughly the same types of questions. In some cases, the second interviews plays out as an informal conversation with a high-level store manager.

Home Depot managerial job hopefuls face a standardized interview process, as well. A manager interview consists of a phone interview and two to three rounds of interviews with store and district officials. In-store interviews are held in 1:1 or panel formats. Aspiring Home Depot managers answer questions about past experiences with resolving customer issues and coaching team members. Common questions managerial candidates need to answer are: "Describe a time when an employee challenged your decision. How did you address the situation?" and "Describe a time when you had to manage two or more associates that could not get along. How did you solve this problem?"

Job seekers should come to the Home Depot interview on time and dressed in appropriate clothing. Applicants for store associate jobs with the hardware retailer should dress business-casual. Management candidates need to wear professional attire. During the interview, job hopefuls need to demonstrate positive attitudes and alignment with The Home Depot's core values. When responding to interview questions, applicants should bring up relevant work experience. Showing focus on total customer satisfaction improves an applicant's chances.

Home Depot Store Merchandiser Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties with The Home Depot.
Home Depot Employee: My job title was store merchandiser, and I’d do anything from stocking the shelves to inventory, and help out wherever I can.

Interviewer: What was the work environment like at The Home Depot?
Home Depot Employee: It was very up paced, physical. There’s a lot to do when you’re working at Home Depot.

Interviewer: What was your favorite part about working for The Home Depot?
Home Depot Employee: Again, the up pace, the always on the go because if I found myself with idle time, I would slack, so it kept me right there.

Interviewer: Please describe a typical day as a Home Depot associate.
Home Depot Employee: You come in, stock shelves, inventory, garden shipments, help people with their carts, going to and from their cars.

Interviewer: How would you describe the application and interview process with The Home Depot?
Home Depot Employee: The application is an ordinary application. They called me in for my interview. Drilling questions, like “Why do you think you’d be a nice fit for this job?”, “What can you bring to the table, to the Home Depot corporation?” After that, there was another callback interview basically saying days you’re going to be working, times, and what not.

Interviewer: Was it just an in-person application or did you have to go online?
Home Depot Employee: I actually went into Home Depot and got an ordinary paper application. Their online application was down.

Interviewer: What should an applicant wear to The Home Depot job interview?
Home Depot Employee: Just anything classy. Dress shirt and slacks should do the job.

Interviewer: What questions did the interviewer ask during the job interview?
Home Depot Employee: What could I bring to the table, why I’m qualified for this job. They asked me a couple of physical questions; how much weight can I lift, can I stand or sit for long periods of time, and what not.

Interviewer: So that physicality had a big factor in getting hired?
Home Depot Employee: I wouldn’t say a big factor, but it was in there.

Interviewer: What other advice would you give to a job seeker looking to gain employment with The Home Depot?
Home Depot Employee: Just have an upbeat attitude and just shoot for the stars.

More Home Depot Interview Videos:


Positions: Sales Associate, Lot Associate, Cashier, Freight Team Member, Store Manager, Assistant Store Manager, Office Associate, General Warehouse Associate, Installation Sales Associate, Installation Service Associate, Inventory Control Associate, Transportation Coordinator, Administrative Assistant, Customer Service Coordinator, General Maintenance Associate, After Hours Truck Unloading Associate, Stock Associate, Home Décor Collections Customer Service Representative, Customer Care Supervisor, Paint Sales Associate

Application:

Home Depot Application

Possible Home Depot Interview Questions:

  • What kind of experience do you have with tools and home improvement?
  • You encounter a customer who doesn’t know the first thing about home improvement. How would you interact with the guest to meet their needs?
  • If you were a tool, what kind of tool would you be?
  • Do you shop at Home Depot?
  • Which departments are you strongest in?
  • Tell me about a time when you delivered outstanding customer service
  • What would you do to improve the store?
  • A customer comes up to ask a question, the phone is ringing, and the manager is paging you. What do you do?

Common Interview Questions:

Make sure you think about these frequently used interview questions and answers before your interview.

Have you been on an interview with Home Depot previously? Tell us how it went!

Our users need your help prepping for their interview – can you share any insightful information such as tips or questions? You can Leave a comment below. Thanks for your help!

For example, useful information includes:

  • Should I bring anything to the Home Depot interview?
  • What education level (high school or college) is required for the job?
  • What other questions do they ask? How should you answer certain questions?
  • What should I wear, or how should I dress for an interview at Home Depot?
  • How much do they pay? Will they ask about salary expectations, if so what should I say?
  • Does Home Depot drug test?
  • What about second interviews? When should you expect a call after the interview?

20 thoughts on “Home Depot Interview Questions & Tips

  1. JT Ulmna

    Top Comment

    A good driving record and no criminal record probably also help. Show that you are dependable by stating that you are a student that works full-time if that is the case. My other home depot interview tip that I have heard is to wear something orange — that might just be bs.

    Reply
  2. MiChael

    Top Comment

    Wearing something orange I’ve heard of this too my uncle works for home depot he said key to getting a job with them is to be yourself don’t act nervous when your waiting on them or when your talking to them one-on-one in the interview process think fast when answering questions and never use the word “Ugh” it makes you sound stupid like you really have to use that much brain power to answer a simple question. At least have some knowledge of hardware or else your gonna end up being a stocker, cashier, or possibly clean up always smile even if it doesn’t sound like your chances are too great and act enthusiastic they like people with energy

    Reply
  3. Linda Knol

    Top Comment

    Two pointers I can give (I work at HD) When filling out on-line app., apply for many different positions. And re-do your app every 6 months. They’ll only call you if you’ve applied for the position they have open at that time and they only look at apps within the last 6 months. Also, they won’t call you for an interview if you haven’t filled out an on-line app. And if you know anyone in the store, ask that person to ask HR to pull your app. for an interview.

    Reply
  4. Adriano P. Paller

    Top Comment

    I applied at Home Depot online and I received a job alert. I went immediately to their store at the left side of College Blvd. I asked
    the lady in the counter if the HR personnel receive my application online. They asked my SS Number, then said we will check if your application is here. I called weekly on the phone and always ask my
    SS Number. This is my 3rd month of waiting the status of my application as a Lot Associate. I hope they’ll look into my email not
    to be asking my SS Number and tell me if they’ll accept me or not.

    Reply
    1. BB

      The reason Home Depot HR asks for Social Security Number: The system tracks applications by SSN, not name, experience, birth date, etc. The ONLY way to get status is to use your SSN. Stores do not have HR Managers. The HR office is in Atlanta and they have an 800# to check status of your application. This is an automated system!! You will ONLY find out if they have an active application. To further your possibilities, go into the store and ask for the ASDS (Associate Support Department Supervisor). This is the liaison between the store and the Atlanta HR office. The ASDS can/might take your SSN and place it on their list. This does NOT mean you will get a call or anything. The initial contact is from the HR office in Atlanta. Once Atlanta calls and you pass the phone interview, your application will be considered and may be sent to the store. It is up to the store at that point to contact the screened applicants for a store interview. Remember, persistence with the ASDS or HR office can greatly harm your chances.

      Reply
  5. ashunandal

    Top Comment

    hi,
    i applied for cashier position at home depot on 13th dec and got phone interview on 14th. they asked some general customer service questions and scheduled my one to one interview with manager for 17th.interview went very well and they asked me to sign background check forms. they started my back checks next day (got confirmation from my past employers). i got another call today (29th) after 12 days of first interview for final interview. can anyone tell me what can i expect in final interview??

    Reply
  6. coleco

    Do you need a college education to work full time?

    Reply
  7. Harold York

    @coleco I don’t think so, it says they start hiring at 18, that would mean that you could start possibly with a high school degree full time.

    Reply
  8. Kaylee

    Do I need to have knowledge of the products to be able to work there?

    Reply
  9. Sam

    If you have a criminal record, will it be a problem in getting a job at home depot?

    Reply
  10. andrea voorde

    ive checked on my app. and was told i would get an interview i havent heard anything . i have checked on my app several times . i have cashier experience and been a crew leader at a gas station and have forklift experience . thank you

    Reply
  11. LaRhonda Smith

    I have an in-person interview with home depot soon for a merchandise executive associate. Ive already had a phone interview and was asked to come in for a in-person interview. Whats the interview process like in person?

    Reply
  12. Monica

    I have an interview tomorrow this will be my third interview with home depot in less than a year, I don’t know what I am not doing, or what I am doing wrong, the last one I went to I was told that I was definitely in consideration but I didn’t receive a call. I’m hoping I can improve whatever the problem was and win them over this time for sure.

    Reply
  13. Joe

    Did you ask for the position? If not why not?

    Reply
  14. fs

    I have filled out application on line 3 times already. I have a great work history, 20 years with my now employer. I would like to move indoors now. I know tools, building materials, lawn and garden. I am close to 4 Home Depot’s. I am extremely dependable taking with me months of sick days and vacation days. I have yet to be called in for an interview.

    Reply
  15. scott

    What kind of things does Home Depot look for on a background check?

    Reply
  16. izzy

    Should I keep calling to find out my application status or keep hoping someone will call me back about a job interview?

    Reply
  17. SO SAD

    well first it took me forever to find some one to talk to.and when i did find her.i was asked random question about different job exp.then told in 2 weeks they would get back to me.if every thing checks out.i’m ready to work not sit at home for 2 weeks.so i’m guessing i might have said the wrong thing.i hope not.

    Reply
  18. SO SAD

    they told me it takes 3 interviews to get hired there.i’m like 3 really.so i completed the 1st one. now i’m waiting on the 2nd one. this is crazy.

    Reply
  19. Kim

    Is there a written paper test or math test? If so what is expected to be on there.

    Reply

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