Home Depot Interview Questions & Tips

Hiring process information for an interview at Home Depot


Home improvement and construction supply giant, The Home Depot is known for its exceptionally helpful and knowledgeable staff that go the extra mile to help customers. To maintain a high level of performance, The Home Depot employs workers that fit the company's core values of respect and diligence. Areas of employment at The Home Depot include retail, supply chain, call center operations, merchandising, and corporate. Interview processes are different in each career area. Interviewees generally encounter phone interviews and several rounds of in-person interviews.

The Home Depot hiring process predominantly takes place for store-level careers. Entry-level store jobs, like cashier and sales associate positions, feature structured evaluation processes that begin with phone interviews. In the phone interview, applicants answer questions regarding work experience, work ethic, and personal background. The Home Depot phone interview is also used to inform candidates about jobs and answer any questions they may have.

Applicants that show promise are then asked to come to the preferred Home Depot store to participate in face-to-face interviews. Store human resource representative typically conduct interviews in private with applicants. Home Depot hiring personnel ask scripted interview questions that further probe past experience and personality traits. Questions are largely behavior-based. Some examples include: "When have you helped an upset customer and changed their attitude?", "Describe a time when you worked as part of a team to achieve a common goal", and "How do you handle a customer when you are already overloaded with tasks?" Applicants that do well in the initial interview with Home Depot then move on to a second interview that features roughly the same types of questions. In some cases, the second interviews plays out as an informal conversation with a high-level store manager.

Home Depot managerial job hopefuls face a standardized interview process, as well. A manager interview consists of a phone interview and two to three rounds of interviews with store and district officials. In-store interviews are held in 1:1 or panel formats. Aspiring Home Depot managers answer questions about past experiences with resolving customer issues and coaching team members. Common questions managerial candidates need to answer are: "Describe a time when an employee challenged your decision. How did you address the situation?" and "Describe a time when you had to manage two or more associates that could not get along. How did you solve this problem?"

Job seekers should come to the Home Depot interview on time and dressed in appropriate clothing. Applicants for store associate jobs with the hardware retailer should dress business-casual. Management candidates need to wear professional attire. During the interview, job hopefuls need to demonstrate positive attitudes and alignment with The Home Depot's core values. When responding to interview questions, applicants should bring up relevant work experience. Showing focus on total customer satisfaction improves an applicant's chances.

Home Depot Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Home Depot Employee: My job title was cashier, and my primary duties were to check people out. I mainly worked in the lumber section, so I would have to help people go find lumber, load it up, load their cars, things like that.

Interviewer: What was the work environment like?
Home Depot Employee: I liked the work environment. I thought it was great. I thought they were really involved with their employees. They made sure their employees were satisfied with their jobs and that everything the employee needed was there for them.

Interviewer: Please describe a typical day as an employee.
Home Depot Employee: I thought it was fun. You get to meet a lot of people. It’s always busy at Home Depot – everybody goes to Home Depot where I’m from – and when you get to talk to people on the job and it’s more social, to me it always seemed like a real social thing than work.

Interviewer: How would you describe the application and interview process?
Home Depot Employee: When I worked for them, the application was in person. You go in and turn it back into a manager. Then, you would get called back in for the interview. I interviewed with two different managers. Then, when they were hiring, we would all come in as a group for orientation, where we learn about the store, stuff like that.

Interviewer: What questions did the interviewer ask during the job interview?
Home Depot Employee: Past job experience. I had to take a test to see if I could actually count money and stuff like that. Basic interview questions, just wanting to get to know who I am in a 10-minute time frame.

Interviewer: What set you apart from the other candidates?
Home Depot Employee: I always smile. I’m a happy person, and I think to be a cashier, that’s what they’re looking for is positive people as the last thing you see as you leave.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Home Depot Employee: To be ready to work and to be ready to put in the effort. And to put the time and effort it takes to get promoted because it takes a lot to get promoted at Home Depot.

More Home Depot Interview Videos:

17 thoughts on “Home Depot Interview Questions & Tips

  1. coleco

    Do you need a college education to work full time?

    Reply
  2. Harold York

    @coleco I don’t think so, it says they start hiring at 18, that would mean that you could start possibly with a high school degree full time.

    Reply
  3. JT Ulmna

    A good driving record and no criminal record probably also help. Show that you are dependable by stating that you are a student that works full-time if that is the case. My other home depot interview tip that I have heard is to wear something orange — that might just be bs.

    Reply
  4. Kaylee

    Do I need to have knowledge of the products to be able to work there?

    Reply
  5. MiChael

    Wearing something orange I’ve heard of this too my uncle works for home depot he said key to getting a job with them is to be yourself don’t act nervous when your waiting on them or when your talking to them one-on-one in the interview process think fast when answering questions and never use the word “Ugh” it makes you sound stupid like you really have to use that much brain power to answer a simple question. At least have some knowledge of hardware or else your gonna end up being a stocker, cashier, or possibly clean up always smile even if it doesn’t sound like your chances are too great and act enthusiastic they like people with energy

    Reply
  6. Sam

    If you have a criminal record, will it be a problem in getting a job at home depot?

    Reply
  7. andrea voorde

    ive checked on my app. and was told i would get an interview i havent heard anything . i have checked on my app several times . i have cashier experience and been a crew leader at a gas station and have forklift experience . thank you

    Reply
  8. Monica

    I have an interview tomorrow this will be my third interview with home depot in less than a year, I don’t know what I am not doing, or what I am doing wrong, the last one I went to I was told that I was definitely in consideration but I didn’t receive a call. I’m hoping I can improve whatever the problem was and win them over this time for sure.

    Reply
  9. Joe

    Did you ask for the position? If not why not?

    Reply
  10. fs

    I have filled out application on line 3 times already. I have a great work history, 20 years with my now employer. I would like to move indoors now. I know tools, building materials, lawn and garden. I am close to 4 Home Depot’s. I am extremely dependable taking with me months of sick days and vacation days. I have yet to be called in for an interview.

    Reply
  11. scott

    What kind of things does Home Depot look for on a background check?

    Reply
  12. izzy

    Should I keep calling to find out my application status or keep hoping someone will call me back about a job interview?

    Reply
  13. Linda Knol

    Two pointers I can give (I work at HD) When filling out on-line app., apply for many different positions. And re-do your app every 6 months. They’ll only call you if you’ve applied for the position they have open at that time and they only look at apps within the last 6 months. Also, they won’t call you for an interview if you haven’t filled out an on-line app. And if you know anyone in the store, ask that person to ask HR to pull your app. for an interview.

    Reply
  14. Adriano P. Paller

    I applied at Home Depot online and I received a job alert. I went immediately to their store at the left side of College Blvd. I asked
    the lady in the counter if the HR personnel receive my application online. They asked my SS Number, then said we will check if your application is here. I called weekly on the phone and always ask my
    SS Number. This is my 3rd month of waiting the status of my application as a Lot Associate. I hope they’ll look into my email not
    to be asking my SS Number and tell me if they’ll accept me or not.

    Reply
  15. ashunandal

    hi,
    i applied for cashier position at home depot on 13th dec and got phone interview on 14th. they asked some general customer service questions and scheduled my one to one interview with manager for 17th.interview went very well and they asked me to sign background check forms. they started my back checks next day (got confirmation from my past employers). i got another call today (29th) after 12 days of first interview for final interview. can anyone tell me what can i expect in final interview??

    Reply
  16. LaRhonda Smith

    I have an in-person interview with home depot soon for a merchandise executive associate. Ive already had a phone interview and was asked to come in for a in-person interview. Whats the interview process like in person?

    Reply
  17. Kim

    Is there a written paper test or math test? If so what is expected to be on there.

    Reply

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