Hotel Concierge Job Description

Job Duties
Traditionally, a hotel concierge lives on-site and assists guests with a variety of tasks. Modern day concierges often work 40 or more hour weeks and generally live off the premises. Hotel concierges may perform such jobs as making restaurant reservations, recommending local haunts, set up travel reservations or transportation, arrange for visits to spas or salons, or even procure tickets to special events. A concierge is often expected to meet any demands, no matter the difficulty, of important hotel guests, such as politicians, celebrities, and the well-to-do; however, the services of a hotel concierge may also be utilized by less prominent guests. The primary duty of a concierge is to provide a good first impression for guests.

Job Qualifications and Compensation
Concierge jobs typically require little in the way of education, though a high school diploma or equivalent is preferred at most hotels. Many concierges start as porters or receptionists within a hotel before moving to the concierge position. A concierge must have confidence, be well-spoken, and retain an astounding knowledge of local businesses, clubs, and contacts. The international concierge association, The Golden Keys, represents concierges and offers further certification to workers hoping to move to larger and more challenging hospitality endeavors. Golden Keys members are easily identified by gold key-shaped lapel pins.

A concierge may start out earning a fairly low salary, near $20,000 per year, in smaller hotels, but larger chains may offer $30,000 to $35,000 per year. Concierges typically earn access to a variety of job benefits, as well. Benefits may include healthcare, 401(k) retirement plans, paid time off, and several other perks. Work benefits may add as much as 30 percent to the value of a concierge salary. Experienced hotel concierges can expect to earn yearly pay between $35,000 and $55,000, depending on location and company.

Hotel Concierge Job Description

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