Hotel Front Desk Agent Job Description |
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Job Duties
Sometimes known as a customer service representative, guest services associate, reservations clerk, or receptionist, a front desk agent is the hospitality industry equivalent of a restaurant host. The main responsibility of a front desk agent is to meet the needs of all guests staying with the hotel. Job duties include answering phones, booking reservations, responding to emails and electronic reservations, greeting guests upon entry to the hotel, checking in new guests, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction. While job functions may be varied and numerous, the atmosphere will also vary by hotel brand and location. The job of a front desk agent is often more slowly paced than other areas in the service industry. Depending on the shift, there may be a lot of downtime in between phone calls or guest interactions.
Job Qualifications and Compensation
For most positions at hotels, you must be at least 18 years old to apply. Beyond the age requirement, most front desk jobs are entry-level in nature. Some hotels may insist that applicants have a high school diploma, but education and training beyond that is normally optional. In most cases, no prior work experience is required for a front desk job; however, previous experience in customer service or working as a receptionist will set you apart from the competition and lead to a higher salary. Desirable attributes for a front desk agent include friendliness, a professional demeanor, and the desire to help others.
While some front desk agents may start at minimum wage and others may make a lot more, the average starting pay for these hotel associates is between $8 and $12 per hour, depending on experience, hotel brand, and location. At most hotels, full-time reception positions come with a benefits package in addition to base pay. This package may include employment perks like healthcare coverage, a 401(k) plan, paid time off, and discounts on hotel rooms.
Who’s Hiring?
Apply online for this position:
America’s Best Value Inn Application
Baymont Inn And Suites Application
Carino Hotels And Resorts Application
Country Inn And Suites Application
Crossland Economy Studios Application
Destination Hotels And Resorts Application
Extended Stay America Application
GuestHouse International Hotel Application
Homestead Studio Suites Hotel Application
Homewood Suites By Hilton Application
Howard Johnson Inn Application
Omni Hotels And Resorts Application
Paradise Point Resort And Spa Application
Rosewood Hotels And Resorts Application
Warwick International Hotels Application
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Looking at what you have, I feel that I am qualified for this position. I have worked with the public over the years, and this will be a great opportunity for me to work as a multi- tasking person. I am familar with corresponding to emails , communication skills, customer services , and greeting the customers as well. If hired I would like to have the full- time position.
November 8th, 2011 at 10:32 amLooking at what you have, I feel that I am qualified for this position. I have worked with the public over the years, and this will be a great opportunity for me to work as a multi-tasking person. I am familiar with corresponding to emails, communication skills, customer services, and greeting the customers as well. If hired I would like to have the full-time position.
November 8th, 2011 at 10:42 amI am very interested in the front desk position. I have worked with people through out my work history.
October 3rd, 2011 at 7:46 amHi I’m really looking for a job at a hotel as a housekeeper. I’m really interested.
November 9th, 2011 at 4:29 pmI am interested in any housekeeping, or front desk positions that are avaliable. I am a very hard worker, and very reliable and prompt. Thank you for your consideration
September 9th, 2011 at 1:15 pmI am interested in any front desk, or headhousekeeping positions availabe. I have years of experience.
September 7th, 2011 at 6:18 amI am interested in a front desk position, am fluent in English & Spanish. I have work with the public for years, I have strong interpersonal & organizational skills. I would like a full-time position; hope to be consider for employment. Thanks!!
November 2nd, 2011 at 3:58 pmI am very interested in the front desk position,I have worked with people and its pleasure. I’m very reliable and hard worker.
November 28th, 2011 at 10:33 amhi im interested in front desk,sales lady any position that can fit my skills full time job.im hard worker too
November 29th, 2011 at 4:57 amHi, i have been applying to a lots of hotel in the Milwaukee area. And im looking for a full-time job. Please help me, I’m a very hard working person and i take my job really seriously. I’m available to work anytime.
January 22nd, 2012 at 9:28 pm