Macy's Interview Questions

Hiring process information for an interview at Macy's

Always looking for new entry-level associates and career-oriented professionals, Macy’s wants to hire motivated and dedicated individuals to staff department store locations across the U.S. To begin the hiring process, submit the required information and make sure to provide accurate work history and personal references. JCPenney typically contacts applicants to begin the interview process within a week or two.

During a Macy’s job interview, the hiring manager typically asks questions gauging personality traits and motivation. Macy’s wants to hire individuals who work well under pressure and provide exceptional customer service at all times. Applicants should dress professionally yet comfortably for the Macy’s interview. Answer all interview questions in a calm and collected manner and express an honest desire to work for Macy’s. Consistent eye contact, a genuine smile, and a firm handshake at the beginning and end of the interview also benefit prospective employees during the Macy’s hiring process.

Interview Tips from a Macy’s Hiring Manager Video

Video Transcript

Interviewer: What qualities do you look for in an applicant?
Macy’s Hiring Manager: Honesty. A lot of people are not honest when they interview. They say that they’ve done things, then you ask them about, and they stumble and they fumble because they haven’t really done those things. So, I think that an honest person, even if you don’t come with a lot of experience, you have to get experience sometime, so maybe the interviewer is willing to train you and invest time in you. So be honest, and also someone that is on time for their interview. If you’re late, or just didn’t call, didn’t show up, then showed up a day late, or after a week – not good.

Interviewer: What kind of answers do you look for in an interview?
Macy’s Hiring Manager: I look for answers that match the application. If you’ve already said something on the application, that’s pretty much what I’m referring to. So I want to make sure that we hit all of those points.

Interviewer: How can an interviewee tell if the interview went well?
Macy’s Hiring Manager: I think eye contact, a good handshake at the end, a “Call me” or “I’ll call you.” A second interview is always good. If they tell you to come back, that’s not a bad thing. If they want you to meet their boss or somebody else, it went well. And, you can kind of tell. If you were nervous or you were fumbling, or you were any of those things, you weren’t honest, or you were late, it probably didn’t go well.

Interviewer: What should an applicant do to prepare for the interview?
Macy’s Hiring Manager: Definitely have all of your paperwork in order. Know which jobs you worked at, what their addresses are, who a contact person is that you worked for, “John Smith” at blahblahblah company. Let “John Smith” know you used him as a reference. Know what dates you worked there and also know what you want to do at the new company because there’s a lot of different positions, and if you don’t know what you want to do, then that’s going to be tough.

Interviewer: What should an applicant do after leaving the interview?
Macy’s Hiring Manager: I always – corny – sent a thank you card, always for every single job interview that I ever had. When I got hired, they always said, “You know what, people used to do that, but they don’t do that anymore.” So, maybe a thank you card, thank you email.

Interviewer: Describe the advancement opportunities for someone just starting out.
Macy’s Hiring Manager: You can move up; you can start as a sales associate or you can start as an inventory clerk, and you can move up to be anything, anything that you want to be. I mean it’s wide open at Macy’s. Put in the time and show that you are a dedicated employee, show up for work, be there on time, and be willing to learn new things, and you can definitely move up.

More Macy’s Interview Videos:

Positions:

Macy's typically hires for the following positions:
Accessories Sales Associate, Assistant Store Manager, Beauty Sales Associate, Bedding Sales Associate, Business Analyst, Children’s Sales Associate, Customer Service Representative, Department Supervisor, Employment Specialist, Field Services Technician, Footwear Sales Associate, Fragrance Sales Associate, Furniture Sales Associate, Janitor, Jewelry Sales Associate, Loss Prevention Associate, Maintenance Technician, Men’s Apparel Sales Associate, Sales Associate, Security Officer, Store Manager, Women’s Apparel Sales Associate

Application:

View the Macy’s Application and apply for the Macy’s job you want.

Possible Macy’s Interview Questions:

Prepare for your interview by reviewing the questions below. Think about how you would answer these types of questions.

• Why do you want to work for Macy’s?
• How flexible is your schedule?
• Do you have any experience in a sales environment?
• How do you define customer service?
• Tell me about a time you exceeded your manager’s expectations
• Describe a time a customer came to you with a problem and how you handled it
• What would you do if a customer asked you for a discount?
• Why should Macy’s hire you?

Common Dept. Store Interview Questions:

Get ready for the interview – review these common interview questions and answers.

Have you done an interview with Macy’s before? Got any tips for getting hired?

Our users need your help – let them know how to prepare for the interview or what kinds of questions to expect – we value your advice! You can leave a comment below.

For example, useful information includes:

• Should I bring anything to the Macy’s interview?
• What education level (high school or college) is required for the job?
• What other questions do they ask? How should you answer certain questions?
• What should I wear, or how should I dress for an interview at Macy’s?
• How much do they pay? Will they ask about salary expectations, if so what should I say?
• Does Macy’s drug test?
• What about second interviews? When should you expect a call after the interview?