Old Navy Interview Questions

Hiring process information for an interview at Old Navy

Old Navy applicants may submit the necessary forms to work at a desired retail location. A prospective Old Navy employee may wait anywhere from one day to two weeks for a response about scheduling a job interview. Old Navy locations may conduct interviews one-on-one with a hiring manager or as a group or panel interview with multiple employees and candidates. Some Old Navy stores may require both interview steps, one following the other. Old Navy may subject applicants who graduate from the job interview stage to drug screening and background checks prior to completing the hiring process.

As a customer-focused company, Old Navy wants to hire new employees with excellent interpersonal and customer service skills. A popular interview question asks applicants to name an instance where they went above and beyond for a customer. Old Navy wants to find experienced and inexperienced applicants alike. Receiving feedback on hiring status may take some time after completion of the Old Navy interview process. Be patient and check back often with your local Old Navy store for updates on your employment status.

Old Navy Customer Experience Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Old Navy Employee: I was a sales associate. I did fitting rooms, customer service, greeting, stocking, everything pretty much, except for the cashier.

Interviewer: What was the work environment like?
Old Navy Employee: It was fun. It was very hip, up to date, popular type of store.

Interviewer: What was your favorite part about working there?
Old Navy Employee: The music and the atmosphere. There are a lot of different people that come in there. We have a lot of great sales, so it’s really easy, and the people seem to be friendly, really welcoming, and we were all young.

Interviewer: Please describe a typical day as an employee.
Old Navy Employee: Busy and fun but very busy.

Interviewer: How would you describe the application and interview process?
Old Navy Employee: It was fast. I put in an app online. I went in, talked to the lady, and she hired me right there.

Interviewer: What should an applicant wear to the job interview?
Old Navy Employee: Anything that’s not too tight. You can even wear blue jeans; I wore blue jeans and a black top, and I got hired on the spot. So, if you can make it work without being too revealing, anything. Be comfortable.

Interviewer: What questions did the interviewer ask during the interview?
Old Navy Employee: Just basically what type of person I was. If could I stay organized, was I a hard worker, did I attend school, was there anything I did recently that might be great to their company. Pretty much just a lot about me.

Interviewer: What set you apart from the other candidates?
Old Navy Employee: I’m just a people person, so naturally I came off as a talker. So, automatically they knew I would be good for customer service because I’m good at talking. Plus, I already had retail experience and I’m just very positive. I think that’s about it. Plus, I’m very organized.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Old Navy Employee: Be yourself. If it’s for you, it’s for you. And automatically, they’ll notice that you’re not trying too hard, and this is just you. Then, you’ll get the job.

Positions:

Old Navy typically hires for the following positions:
Assistant Merchandising Manager, Assistant Store Manager, Associate Designer, Brand Logistics Expert, Brand Visual Merchandise Expert, Cashier Lead, Credit Card Promoter, Customer Experience Associate, Denim, Designer, Designer for Kids and Baby, Designer for Women’s Maternity and Plus, Director of Design, Product Manager, Sales Associate, Shift Supervisor, Stock Clerk, Stock Lead, Women’s Active, Woven Bottoms and Outerwear

Application:

View the Old Navy Application and apply for the Old Navy job you want.

Possible Old Navy Interview Questions:

Prepare for your interview by reviewing the questions below. Think about how you would answer these types of questions.

• Should I wear Old Navy clothes to the interview?
• What do you know about Old Navy as a company?
• What kind of trends do you see at Old Navy?
• How is Old Navy different from other stores?
• Why are you attracted to fashion?
• When you enter a store, what attracts you the most?
• What would you do to get a customer to return to the store?

Common Interview Questions:

Know before you go – read over these frequently asked interview questions and answers and be prepared.

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For example, useful information includes:

• Should I bring anything to the Old Navy interview?
• What education level (high school or college) is required for the job?
• What other questions do they ask? How should you answer certain questions?
• What should I wear, or how should I dress for an interview at Old Navy?
• How much do they pay? Will they ask about salary expectations, if so what should I say?
• Does Old Navy drug test?
• What about second interviews? When should you expect a call after the interview?