Retail Store Customer Service Representative Job |
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Job Description for Retail Customer Service Representative Position
Job Duties
What Are the Responsibilities of a Retail Store Customer Service Representative?
In one of the largest job fields in the United States, customer service representatives interface with customers and provide a variety of services. Customer service representatives answer questions about products, services, and policy and generally carry the responsibility of resolving any problems with merchandise. Inquiries may range from prices and available products to shipping and return policy. Customer service representative jobs typically involve answering the telephone and using cash registers, depending on the specific retail store. Working conditions generally consist of a retail setting, such as a shopping mall outlet or department store. Customer service associates oftentimes work alone or carry out individual tasks.
Job Qualifications
What Are the Requirements for a Retail Store Customer Service Representative Job?
Many retail stores require customer service representatives to hold at least a high school diploma; however, some companies may not require any educational qualifications. Depending on the store, candidates must usually be at least 16 or 18 years of age. Specific characteristics most employers look for in a quality customer service representative include strong interpersonal skills and a positive attitude. Workers must remain professional at all times and demonstrate a firm command of store policy. Customer services associates typically receive paid training. Other qualifications include working knowledge of computers and basic software.
Salary & Compensation
How Much Can a Retail Store Customer Service Representative Make?
Customer service representative salary options and employee benefits vary by store location. Average pay for customer service associates starts around minimum wage and tops out over $20.00 an hour. The average overall pay for customer service representatives rests at roughly $11.00 an hour or $23,000 per year. More experienced customer service representatives may earn salaries in excess of $40,000 per year. The metropolitan areas of New York City, NY, Chicago, IL, and Atlanta, GA, historically offer customer service representatives the highest wages.
Employment Benefits
What Kinds of Job Benefits Can a Retail Store Customer Service Representative Earn?
A typical customer service representative works an eight-hour day. Some stores, such as Wal-Mart, may offer 24-hour services and feature longer shifts. Customer service representatives may work either night or day shifts based on need. Employment benefits vary by retailer but generally include 401(k) retirement plans, paid time off, discounts on products and merchandise, and insurance options for qualified employees.
Retail Customer Service Representative Salary Comparison
How Do Average Customer Service Associate Salaries Compare Between Retail Stores?
| Average Salary Per Hour | Average Salary Per Year | |
| Abercrombie & Fitch | $10.50 | $21,000 |
| Babies R Us | $11.40 | $22,600 |
| Burlington Coat Factory | $10.90 | $21,800 |
| GameStop | $13.00 | $24,500 |
| Hollister | $10.50 | $21,000 |
| Justice | $10.90 | $20,500 |
| Old Navy | $11.40 | $22,600 |
| PacSun | $10.50 | $20,000 |
| Ross | $10.60 | $21,100 |
| Toys R Us | $11.40 | $22,600 |
Who’s Hiring?
Apply online for this position:
99 Cents Only Stores Application
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ABC Fine Wine And Spirits Application
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Bath And Body Works Application
Beauty Supply Outlet Application
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Brighton Collectibles Application
Everything But Water Application
Fallas Discount Stores Application
Family Christian Stores Application
General Nutrition Center GNC Application
Kaehler WorldTraveler Application
Sally Beauty Supply Application
Solstice Sunglass Boutique Application
St. Vincent De Paul Thrift Store Application
Sun And Ski Sports Application
The Container Store Application
The Paradies Shops Application
The Salvation Army Application
Total Wine And More Application
Valpak Direct Marketing Application
Watch Station International Application
White Barn Candle Company Application
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