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Many people who love their cell phones are qualified to work in a retail store focusing on telecommunications
Telecommunications Industry The telecommunications industry provides access to facilities for the transmission of voice, data, text, sound, and video. Due to the broad nature of the classification, many jobs comprise the telecommunications field. Generally, available positions fit into one of six categories: customer service; electronic engineers, with the exclusion of computers; supervisors and managers; equipment installers and repairers, with the exclusion of lines; line installers and repairers; and telephone operators. Though seemingly counterintuitive due to the mass amounts of information traded through voice, text, sound, and video, the Bureau of Labor Statistics predicts a growth rate of less than 10 for most telecommunication positions. The explanation provided cites improvement in the durability of equipment as a potential deterrent for market growth. However, applicants looking for work in the field of more than 700,000 available positions, according to Communication Workers of America, should find little resistance and viable options for employment.
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Available Positions Since the telecommunications field remains diverse, the positions available entail a diverse set of duties and skills. Customer service representatives must answer customer questions, deal with concerns or complaints, and provide information about the product or service. Electronic engineers may need to conduct research, design new products, test components of equipment or an entire system for error, and should possess working knowledge of electronic theory and material properties. Supervisors and managers should retain the ability to oversee and coordinate several mechanics, installers, and repair people. Equipment installers and repairers stand responsible for the installation, inspection, and service of equipment, wiring, and phone jacks. Additionally, equipment installers may need to demonstrate or explain the use of equipment to the customer. Line installers and repairers must install, maintain, and repair power lines, identify any defects, string cables between poles, towers, and buildings, and lay underground cables. Finally, telephone operators provide information by accessing any number of directories and may also assist customers with special requests. Potential applicants should note several positions in the industry entail a higher than average risk of injury due to the nature of the duties.
Experience and Earnings Again, due to the assortment of the job market, generalizations about the telecommunications field tend to lack accuracy. However, most of the aforementioned positions require at least a high school diploma or the equivalent. Some positions, such as equipment and line repairers and installers require some postsecondary education, an industry certification, or an apprenticeship. Furthermore, most positions offer at least some form of on-the-job training. The vast majority of telecommunication employees enjoy the stability and work benefits of full-time employment, and average annual salary options ranging from $38,000 to $88,000.