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Home > Interview Tips > Toys R Us Interview
toys r us job interview

Toys R Us Interview Questions



Hiring process information for an interview at Toys R Us

The Toys R Us interview process generally takes place in a group setting. After submitting the completed hiring materials, Toys R Us candidates receive a phone call within week or two to schedule a job interview. Toys R Us conducts job interviews in a group setting, with multiple candidates interviewing simultaneously. Following the group interview, Toys R Us then asks select candidates back for a follow-up interview generally taking place with a manager.

Some Toys R Us stores incorporate playing with Legos or making paper airplanes into the hiring process. Potential employees should wear professional clothing to a Toys R Us job interview, such as dress shirts, dress pants, and dress shoes for men and business-professional skirts and tops for women. Interviewers typically ask questions about previous work history, skill sets, pay expectations, and availability. Candidates with open schedules may receive more favorable employment consideration. Toys R Us generally avoids hiring workers with facial, excessive, or overly visible body piercings. Removing piercings and covering tattoos may benefit potential store associates during the Toys R Us hiring process.

Toys R Us Stock Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Toys R Us Employee: At Toys R Us, I was a stock person/cashier from time to time, but mainly stock. I did a lot of stocking.

Interviewer: What was the work environment like?
Toys R Us Employee: The work environment there was very tiring and a workout because being a stock person, you’re moving a lot of boxes, heavy lifting. Hours… when you stock, you don’t work the normal hours. You’re usually there either very early in the morning or very late, when the truck comes and unloads. So, it was very tiring. I was tired of stocking about as quick as I got the job.

Interviewer: What was your favorite part about working there?
Toys R Us Employee: My favorite part would be the check. The check was good. And the job wasn’t even that hard, there was just a lot going on. I always seem to get a job during the holiday season, and during that time, there’s just a lot going on. At Toys R Us with the stocking, trucks were constantly coming in. I was constantly lifting and moving and ordering certain things for the aisles and it was time consuming. So, there was a lot going on. I enjoyed it because it was like a work out. I’m pretty little already, so it was a workout. I like working with people, and it was a team job.

Interviewer: Did you earn any benefits or other job perks?
Toys R Us Employee: Yeah. Me being into video games, I got a lot of discounts on the electronics there, and I used them all on games. I got an Xbox for cheap using my employee discount. Another benefit, I knew a lot things that were happening before other people knew about it, as far as the toys coming in and the games that were coming in. I knew about them and I could get them before other people could. So, that was a good benefit from working there.

Interviewer: Please describe a typical day as an employee.
Toys R Us Employee: Typical day was a workout. Every day when I got up I knew I was going to be tired when I got off. So it was just get up and “Let’s go get this money.” I kept that motivation and just made it through. Workout.

Interviewer: How would you describe the application and interview process?
Toys R Us Employee: It was a two interview process I had to go through. The first one was to see how I can help the company out as far as my presence there. After that interview, it was the second interview, as far as can I lift seventy-five pounds a day and can I stay focused, basically.

Interviewer: What should an applicant wear to the job interview?
Toys R Us Employee: To be honest, every interview you go through, you should dress casual. Be presentable, nothing crazy.

Interviewer: What questions did the interviewer ask during the job interview?
Toys R Us Employee: Questions like if I’ve seen a fellow employee stealing or doing something that they weren’t supposed to be doing, would I tell or look the other way. Things like that. As far as questions like what could I bring to the company.

Interviewer: What set you apart from other candidates?
Toys R Us Employee: Just me being a people person from off the top with the manager. They saw how energetic I was. At the time, I was excited about the job, so they saw energetic and eager I was to work. And I believe that’s what got me the job.

Interviewer: What other advice would you give to a job seeker looking for employment?
Toys R Us Employee: Depending on the department you want to do – I was doing stock – so with that you have to really be in shape, be ready to lift all hours of the day, be able to be on call when they say, “I need you here.” You’ve got to be able to do it without any problems. As long as you can do that, it’s a good job for you.

Toys R Us Team Member Interview Video


Positions:

Toys R Us typically hires for the following positions:
Assembler, Asset Protection Specialist, Assistant Manager, Back Of House Specialist, Customer Service Representative, Department Supervisor, Game Sales Team Member, Human Resources Department Supervisor, Maintenance/Housekeeping Team Member, Off Hours Stock Clerk, Off Hours Stocking Crew, Pricing And Signage Team Member, Risk Management Support Representative, Sales Associate, Sales Team Member, Sales Team Member, Store Associate, Store Manager, Store Receiving Specialist, Store Team Lead

Application:

View the Toys R Us Application and apply for the Toys R Us job you want.

Possible Toys R Us Interview Questions:

Prepare for your interview by reviewing the questions below. Think about how you would answer these types of questions.

  • What do you think are the most important qualities to have to get a job with Toys R Us
  • How long do you plan to work for Toys R Us
  • What would you do if your replacement was late to work?

  • Are you available on weekends?
  • Why do you think our customers like Toys R Us?
  • How would you encourage customers to return to our store?
  • What previous experience do you have in the retail industry?

Common Interview Questions:

Must read interview questions and answers.

Have you ever interviewed with Toys R Us? Do you have any tips for getting hired?

Feel free to let us know of any tips, advice, or interview questions that may help our users prepare for the Toys R Us interview. Leave a comment below.

For example, useful information includes:

  • Should I bring anything to the Toys R Us interview?
  • What education level (high school or college) is required for the job?
  • What other questions do they ask? How should you answer certain questions?
  • What should I wear, or how should I dress for an interview at Toys R Us?
  • How much do they pay? Will they ask about salary expectations, if so what should I say?
  • Does Toys R Us drug test?
  • What about second interviews? When should you expect a call after the interview?

27 comments:

  1. Vince:

    Top Comment

    @Caprice

    If you are a male you should wear dress pants, a dress shirt and more then likely a tie. If you are a female you should wear either dress pants or a formal skirt or something along those lines, a nice and maybe formal shirt and some nice dress shoes.

    You should expect them to ask what kind of education you have had. What are your skills you have and what you can do. What kind of pay you would like. Some advie on that don’t say a number say ‘open’ or negotiate. um what else would they as. over all just be honest on when they ask you the questions and when you fill out the form. And if the question doesn’t apply to you put N/A.

    As for your last question I don’t know.

    November 8th, 2010 at 12:05 pm
  2. toysrus2010:

    Top Comment

    I was just hired by TRU. Interview is business casual. Expect some odd things but fun! First, it’s usually a group interview. Brush up on your paper airplaine making skills and lego building. After group interviews, it’s one on one. Have an open schedule and they will love you (use you). Their company policy is red polo’s with black slacks or khakis. Body piericings are not allowed with the exception of ears, tatoos are not to be seen. Hope it helps. Good Luck!

    November 19th, 2010 at 9:29 am
  3. Element:

    Top Comment

    They don’t care if you have a goatee or not. I worked at Toys R Us for 5 years. The whole time I was there I had a full beard that I kept neat and trim and they never said a word. I also had (and still have) long, shoulder length hair that I always wore in a neat ponytail at work. I also dressed as neatly as possible with my shirt tucked in at all times. They never cared about my hair and beard because I looked neater and cleaner than other guys there who had short hair and no facial hair. Its all about your over all appearance.

    November 10th, 2010 at 7:11 am
  4. miri:

    Top Comment

    if youre trying to apply online you need to register as a new user on their system.
    as for keywords i believe you can leave it blank and it will search all possible items.

    also word of advice, they like it when you as questions about the COMPANY.
    company being the keyword. :)

    best of luck to everyone!

    March 4th, 2011 at 10:19 pm
  5. Susan:

    Top Comment

    I have always appreciated how Toys ‘R Us incorporates fun into its work environment as well as upholding a respectable and knowledgeable staff. From a consumer’s/ customer’s point of view, I understand the importance of the staff having a clean and well-managed appearance. It makes an easily interpreted statement of the individual’s degree of self-awareness and hygiene as well as the company’s impression of an excellent employee.
    As a hopefully potential employee of Toys R Us, I can easily agree with the company’s views on facial piercings as it represents a lifestyle that some parents may find awkward to explain to their children depending on their personal views. While the employee has the right to express themselves as an adult, I agree it is certainly not relevant to the company’s business or professional interests. I have facial piercings myself, yet I feel it is appropriate business etiquette to exclude them from an employee’s appearance, and I have no issue with removing the jewelry before going to work.
    However, I am curious as to what Toys R Us policies are when it comes to dyed hair. I have seen tasteful and tactful hairstyles on some albeit few Toys R Us staff members that include vibrant colors before, yet when I began to research the company’s work ethic and policies I have not been able to find any resources that could provide insight into the standards held for acceptable hair color. Perhaps I haven’t been looking in the right places, but could someone please help to clarify? I’m sure that information will help not only myself, but other future Toys ‘R Us staff as well! :)

    October 21st, 2011 at 1:40 am
  6. Talbot:

    Top Comment

    ana, absolutely, just be ridiculously outgoing and friendly and really try to understand what makes good customer service, even if you dont know how to do it, just make connections with questions they may ask you to similar experiences that you may have previously faced… What I’m saying is be interesting, don’t bore them but talk a lot. It’s what got me in, and I have no “On-Paper” previous experience.

    November 6th, 2011 at 8:51 pm
  7. jason:

    Can you help me decide how to dress for an interview? I really want to get the job, but I can’t decide what to wear. I am a man. Also, do they want to know about my education? I have high school and some college?
    Thanks.

    April 29th, 2010 at 1:28 am
  8. Ronald Sh.:

    I think that pants, a shirt and a tie would be good enough and they will probably ask about your education. But yes, focus on your interview and you will get the job. :)

    May 2nd, 2010 at 11:18 am
  9. DEagle:

    Yeah dress as nice as you possibly can. I don’t think there is a way to “under-dress” for an important interview. You could say that the better you look and the more prepared you are, the more that says you want the job.

    May 4th, 2010 at 6:13 pm
  10. jasmine:

    im a female, what should i wear to my interview? also i have a facial piercing should i take it out before?

    October 13th, 2010 at 7:15 pm
  11. Caprice:

    What education level is required to work for toysrus?

    November 4th, 2010 at 6:42 pm
  12. Caprice:

    What kind of clothes should one wear for the interview. Formal attire?

    November 4th, 2010 at 6:43 pm
  13. Caprice:

    What should I expect at the interview and what questions will I be asked?

    November 4th, 2010 at 6:45 pm
  14. Caprice:

    What is the starting pay or entry level pay rate?

    November 4th, 2010 at 6:46 pm
  15. Maverick warner:

    What type of questions will i be asked.

    December 2nd, 2010 at 9:41 pm
  16. ibrahim:

    what kind of shoes should i wear to an interview… nd would they hire someone with no experience, nd i am a man by the way …

    December 21st, 2010 at 6:39 pm
  17. Mary:

    how long should I wait to check up on my application?

    December 7th, 2010 at 5:20 pm
  18. sara:

    im tryin to apply online and it says keywords, what do i write for that?

    December 15th, 2010 at 12:45 pm
  19. Lety:

    What should i write down on my resume if my other former jobs got bought by new management??

    January 13th, 2011 at 6:56 pm
  20. Tasha:

    I’m 15, but I turn 16 this year, and I really am determined to work at a place that I will enjoy, do you think they will give me a chance, or is the age 16 the youngest you can be?

    February 15th, 2012 at 9:17 pm
  21. Ellie:

    I am a 15 year old girl. I am wondering if I would be able to apply for a job with Toys R Us, would it be possible?

    November 16th, 2011 at 11:41 am
  22. Jake:

    Do you get drug tested when you get interviewed? I am wondering because I am always self conscious about that kind of thing. Please answer!

    November 8th, 2011 at 4:22 pm
  23. April:

    i have a couple of noticeable tattoos,
    one from my wrist up to my elbow, another one on my chest, and one on my hand (inbetween my thumb and index finger)
    do you believe that’ll stop me from getting hired?

    November 3rd, 2011 at 7:46 am
  24. Samantha R.:

    How old do you have to be? I’ve read that you can be 14 but ive also read you have to be 16. I am 14 and in 9th grade. I am able to be on time everyday and never miss. Do you think I have a chance?

    August 24th, 2011 at 10:38 pm
  25. yasmine dixon:

    im a female, what should i wear to my interview? also i have a facial piercing. should i take it out before?

    January 30th, 2012 at 12:54 pm
  26. ana:

    I am 17 years old but have no job experience do you think i could get hired at Toys R Us???

    November 1st, 2011 at 8:14 pm
  27. ricky rios:

    how do i know if i got hired?

    November 4th, 2011 at 7:39 pm

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