7-Eleven Interview Questions & Tips

Hiring process information for an interview at 7 Eleven

Job seekers looking for work at 7-Eleven must submit hiring materials at the location of desired employment or on the company website. After reviewing hiring requests, recruitment officials contact candidates to schedule one-on-one interviews, usually within a week. Applicants typically sit with a store manager or franchise owner for a question-and-answer interview session. Most employees cite completing the entire hiring process within a week of applying.

Potential cashiers or store clerks should attend interviews on time and dressed in business-casual attire. Applicants often field questions like, "How would you handle a shoplifter?", "What would you do if another employee asked you to compromise company regulations?" and "How much change would you give a customer who used a 20 dollar bill to pay for $7.56 worth of merchandise?", during short, 15- to 30-minute job interviews. After several inquiries, managers usually spend the rest of the meeting detailing the job description and getting to know the applicant. Hiring managers generally extend job offers to promising candidates by the end of the meeting and send new associates for drug testing and criminal background checks.

Individuals competing for managerial positions at 7-Eleven usually encounter intensive hiring procedures. Recruiters often contact qualified applicants via email or telephone to schedule phone interviews. During phone screening, upper-level job candidates respond to inquiries regarding management background, customer service abilities, and potential workplace scenarios. After conversations, recruiters set up 1:1 or panel interviews for applicants to attend. Prior to meetings, manager job hopefuls may want to explore company history and values. Additionally, candidates should brush up on retail management standards and research common problems managers face in the gas station industry.

Potential managers should exhibit alignment with professional standards by wearing business attire to job interviews. Demonstrate punctuality by arriving 10 to 15 minutes early and bring an organized file with necessary documentation and updated resumes for interview personnel to review. Candidates respond to prompts like: "What do you know about 7-Eleven?", "How would deal with an aggressive customer?" and "Tell me about a time you instigated a policy that your subordinates did not like; how did the situation pan out?" Answer questions with confidence and take advantage of examples from previous experience to highlight skills and management competency. Interviews often end with salary negotiations. Remain patient throughout the management hiring process as some associates cite spending six to eight weeks waiting for a hiring decision.

Interview Tips From a 7-Eleven Manager

Video Transcript

Interviewer: What qualities do you look for in an applicant?
7-Eleven Manager: I think that the most important quality is that that they’re honest and hardworking during their shift. At a store like 7-Eleven, it’s a convenience store, and it’s open at all hours of the day. You’re entrusting whoever that employee is to take care of the store, to make sure that nothing bad happens. If you have someone that is honest and is someone that you trust, that’s the number-one quality, I guess.

Interviewer: What kind of answers do you look for in an interview?
7-Eleven Manager: Again, I think that anything that can show instances of how they’ve been honest, how they’ve been trustworthy, examples of when they’ve exhibited these qualities, are more powerful than them just saying, “I am honest,” or, “I am trustworthy.” You can say, “I am honest, because one time I found a few hundred dollars in a cab, and I contacted the cab owners’ association and made sure that the person before me got their money back.” If you can pull an example like that, something that’s specific that you can prove, that’s very powerful.

Interviewer: How can an interviewee tell if the interview went well?
7-Eleven Manager: We do something called “diadding,” which is that we show no emotion when the interviewee is answering our questions. We try to keep a straight face the entire time, because we don’t want to influence their answer. But, you know if you can crack a smile on whoever is interviewing you, I think you can tell you’ve done a good job. Having a good first impression and leaving a good last impression is always very important. Two quick pieces of advice: Ask to be seated, and as you leave and whoever is interviewing you, shake their hand, thank them for their time, and if you ever have the opportunity to ask questions, always do that. It shows initiative. It shows that you’re interested in what you’re applying for. It’s more than just wages to you. It’s a job. It’s something that you care about.

Interviewer: What should an applicant do to prepare for an interview?
7-Eleven Manager: I think that one of the most important things they can do is have a general understanding of what 7-Eleven does and how their characteristics, how their qualities will relate to that job. Whether they’re willing to work long hours, and that’s something they’re accustomed to, go ahead, bring that up. That’s something that we’re interested in knowing. Other than that, just being able to relate to the job and the duties.

Interviewer: What should an applicant do after leaving the interview?
7-Eleven Manager: Before the sun goes down, you should send a thank-you email, at the very least. If not, drop off a letter. I think that’s great. Whenever an applicant does that, we look upon that applicant very highly, just because it’s really interesting. It’s a great gesture, saying, “Thank you for your time, appreciated the interview. I really enjoyed discussing this with you, XYZ, and if I’m hired, I look forward to doing XYZ.” That’s just a really powerful way to show initiative, to show that you’re hard working, and to show that you care.

Interview with 7-Eleven Cashier

Video Transcript

Interviewer: Please describe your job title and primary duties.
7-Eleven Cashier: So, I worked at 7-Eleven, and I would just be at the cash register at nights.

Interviewer: What was the work environment like?
7-Eleven Cashier: It was late at night, people would come in, just purchase like a bag of chips, gum, lottery ticket, or something. It was cool.

Interviewer: How would you describe the application and interview process?
7-Eleven Cashier: It wasn’t that difficult. It was pretty simple. I went into an interview. He was a really nice guy, pretty simple. It was nice and easy. One of his questions was, “Where did you work before?”, and I told him I worked at AMC movie theaters, and he’s like, “What do you think you could bring into 7-Eleven from working there?” I told him I’m just people-friendly.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
7-Eleven Cashier: You just have to be pretty social. It’s kind of long hours, so be prepared for that, and you’ll see some interesting people.

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10 thoughts on “7-Eleven Interview Questions & Tips

  1. Kev S.

    Best interview tip for 7-11 is to be prompt and demonstrate that you are reliable. Also, don’t try and sneak any free slurpies 😉

    If you have other customer service experience make sure to mention it and look your interviewer in the eye.

    Reply
  2. ERIC RENDEROS

    “I’m willing to work hard, loyal dedicated individual who has a strong characters to succeed in any given environment. I have gain valuable experience in the Sears industry, as a volunteer for the L.A.U.S.D. & R.O.P. (Regional Occupation Program). I’ve always been punctual, easy to get along with others and willing to work efficiently on my own. I’m seeking a position where I can develop and top while giving my best to an employer”.

    Reply
  3. susie

    how old do you need to be?

    Reply
  4. September

    do you really need a diploma to work @ 7-11…but what if your taken classes to get your G.E.D. can i still work there..

    Reply
  5. admin Post author

    You have to be sixteen years old to apply for a job.

    Reply
  6. Lorena Verdin

    Ive been trying to apply online but cant seem to a find the application

    Reply
  7. Ria B. Balistoy

    i want to be part of the 7-11 team, how can i be able to apply? i hope i fit the hiring qualifications…….

    Reply
  8. mo10

    I was called for a 7-Eleven job interview tomorrow , what should i take with me?

    Reply
  9. jack

    do 7-11 normally do drug tests? like if u smoke weed or anything?

    Reply
  10. Andrew

    Do we get paid every week or 2 weeks?

    Reply

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