Airline Reservation Agent Job Description & Salary Information
Airline reservation agents typically work in an office environment outside of the airport for a specific airline. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Additionally, reservation agents could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers.
The only necessary qualification for this job is a high school diploma and for the applicant to be 18 years old, although some airlines prefer a two year degree. Typically, backgrounds in customer service and experience working with computers are helpful for being hired. Most companies will provide on the job training for all airline rules and regulations before the new employee begins taking calls.
Salary & Compensation
A reservation agent typically starts out earning pay between $8.00 and $10.00 an hour. On average, reservation agents earn about $12.00 per hour. Applicants with prior experience may earn between $14.00 and $24.00 per hour. Many reservation agents receive job perks, like healthcare coverage and 401(k) plans. Salary and work benefits vary by employer and experience level.