Hiring process information for an interview at Allstate
What You'll Need and What to Expect
Applicants looking for careers with Allstate must generally possess a background in customer service and sales. Online assessments may prove necessary before moving on to personal interviews with hiring personnel. Phone interviews serve as pre-screening conversations used to determine whether candidates advance to face-to-face interview sessions. Candidates often undergo multiple interviews before hiring decisions are finalized. The insurance company generally pends job offers on successful completion of drug tests and background checks.
Typical Customer Service Interview Topics Covered
Customer service applicants generally encounter more than one meeting, with the interview process lasting up to two weeks. Interviewers typically pose behavioral and situational questions to see how well applicants work with others. Examples include: "How well do you work in a stressful environment?" and "Can you tell me about a time you overcame an obstacle with a customer?" Candidates may also answer questions relating to work history, education, and availability. Dress functionally, in business-casual attire, for each meeting in the hiring process. Proper dress may help candidates demonstrate professionalism and make lasting first impressions.
Typical Topics Covered in Sales Interviews
Allstate sales position hopefuls may fill out applications online or with a local insurance agent office. Applicants typically face multiple in-person interviews, frequently with two or three hiring managers consecutively over the course of a single day. Job interviewers screen candidates for excellent sales and customer service skills as well as past experiences and flexibility. Some interview questions may include, "How would you manage a potential client when their major concern is price?" and "What do you find the most difficult part of the sales process?" Candidates may sit with current sales employees to determine job functionality. Sales associates regularly receive job offers after a single interview, though applicants should expect multiple interviews before the hiring process finalizes.