American Airlines Interview Questions & Tips

How to Get a Job at American Airlines

Job hopefuls can expect to hear back from hiring managers between one and four weeks after submitting an application. Those who are offered American Airlines interviews should start to prepare right away.

A Varied Interview Process

Remote Interviews

The initial meeting with American Airlines may be done via phone or video call. The questions will likely be very simple and basic to begin.

Group Interviews

Next, depending on the position, four to six applicants might be interviewed at once in person. Sometimes, employers give the group a task, or require people to interact. This shows how each one can work as part of a team. Individual prompts could be given at the end.

One-on-One Interviews

Those who are successful move on to the private portion of the interview process. This is when the bulk of questions are asked, and where interviewees may feel the most pressure. However, preparing ahead of time usually curbs that feeling.

Professionalism and Preparation

The key to impressing interviewers in the hiring process is to show foresight and poise. This is true even while being put on the spot. It’s good to research the company in advance to be familiar with its values. Knowing potential American Airlines interview questions helps applicants prepare too.

American Airlines Interview Questions

What Questions Will They Ask?

Candidates who want to do well in their job interview with the airline should practice responding to at least two of the following:

Preparing Answers

It’s best to be as specific as possible in an American Airlines job interview. Hiring managers prefer to see examples of strong work ethics, solid goals, and actual results. That’s why it helps to have replies ready. For in-depth breakdowns of how to answer other typical interview questions, visit our extensive list.

What to Wear to American Airlines Interviews

How Should You Dress?

Even when applying for entry-level positions, candidates need to dress in their most professional attire. Pantsuits, slacks and button-downs, and dresses are some examples of appropriate outfits. The American Airlines interview process is formal, so clothing must be as well. Potential employees also have to be neatly groomed.

On Interview Day

Final Steps

To be prepared, interviewees should print out a few hard copies of their resume on the day of the American Airlines interview. Review information on the company, and practice possible responses a few more times.

Stay Calm

Most of all, the best thing candidates can do is relax and go into the interview with confidence. A good attitude sets everyone at ease, and comes across as quite professional. This provides better chances in the hiring process.

American Airlines Ramp Agent Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
American Airlines Employee: I was a ramp agent, and your primary duties are to bring in incoming planes that arrive at the airport, download the luggage, cargo, and mail, upload the new luggage, cargo, and mail, and then get the plane out on time.

Interviewer: What was the work environment like?
American Airlines Employee: The work environment was great. The people at the airline… everybody was very fun-loving and were like me – they loved to travel and they loved what they were doing.

Interviewer: What was your favorite part about working there?
American Airlines Employee: My favorite part was the travel – the discount travel that you receive when you work there – and all the discounts that come along with working for an airline, like hotel discounts and when you’re in cities visiting, they give you discounts on different activities. There’s always an airline discount somewhere.

Interviewer: Please describe a typical day as an employee.
American Airlines Employee: A typical day… well, there is no typical day when you work outside. Depending on the weather, that is in the summer very hot. You’re working hard. You’re working in airplane bins. You’re wearing knee pads. It’s very physical. You’re having to lift very heavy luggage. In the winter, it was a whole other story, because you’re deicing planes and dealing with Mother Nature and delays. So, there really isn’t a typical day in the airline industry, but that’s what made it fun.

Interviewer: How would you describe the application and interview process?
American Airlines Employee: The interview process was an open interview. They would have a conference room at a hotel, and everybody would sit in a huge circle. They would go around the room, and you would have to talk about yourself, say who you were and something about yourself. After that, they would be observing your personality and if you were outgoing to see if you had good customer service skills. After that, we were excused from the room, and we would come back a half hour later. And if your name was on the list, you would continue to the next part, which was more of a one-on-one interview. And from there, some people got chosen to maybe do typing tests. But it was basically a couple hours in a hotel room for the initial interview process.

Interviewer: What questions did the interviewer ask during the job interview?
American Airlines Employee: Well, for a ramp agent, they wanted to make sure that you were willing to work holidays and you’re willing to work out in the different weather and to be able to handle all of the heavy luggage and cargo. So that’s the first thing, if you’re physically and mentally able to do that.

Interviewer: What set you apart from other candidates?
American Airlines Employee: I think just being very positive and outgoing. I feel like a lot of my coworkers there were the same way, so it made it a really nice work environment. And I think that’s probably what set me apart.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
American Airlines Employee: Definitely, it’s a great industry to work in. It’s very exciting, and lots of opportunities… and if you can handle the odd hours and holiday days, it’ll be a great experience.


  • Lisa R says:

    I am interviewing for an temporary administrative position with American Airlines.
    My interview will consist of a group face 2 face which will be a total of 3 hours.
    What kind of questions can I expect to receive?

  • Destiny says:

    I applied for American Airlines flight attendant position and recieved email stating my application is being placed in application pool. I am wondering if anyone knows what they will ask for questions and how long the process may be? Is there anything I should prepare for?? Thank you!

  • Willyo Merilien says:

    I would like to work with American Airlines because I like this company and I do need employment.

  • Enrique says:

    I recently received a mail from AA inviting me to do an online phone interview … does anyone know what the whole process of this is?

  • feta ibraim says:

    I enjoy flying, and would love to work with an major airline. Im fully prepared to handle what comes my way. You guys would find me very useful. Im good with reacting to hard to handle situations as well. So my question is.. do you need any type of security license for any field?

  • Julissa says:

    I had a face to face group interview for the JFK Premium Services Rep position on Monday. How long does it take to know if i got the position?

  • Deborah Johnson says:

    I have a group interview with American Airlines in Tulsa, OK for a Temp Worker. What can I expect. I have never had a group interview before. Thanks.

  • Eloy says:

    I went in for an interview, fingerprints and drug test. How long will I have to wait for them to call me for the training?

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