American Airlines Interview Questions & Tips

Hiring process information for an interview at American Airlines

How to Get a Job at American Airlines

A popular airline in the United States, American Airlines offers a host of careers. Some available positions include reservations agent, financial analyst, baggage handler, and flight attendant. Committed to hiring top-level talent, American Airlines conducts thorough interview processes for many positions. Because of the diversity of positions available, the specific hiring processes used to onboard new employees tend to vary. In general, the American Airlines interview process includes an automated interview, a group interview, and a private interview.

Phone Interviews

After applying for a position with American Airlines online, a candidate may receive a short phone interview. An automated call, the phone interviews possess six short questions, which candidates have three minutes to respond to. Alternatively, candidates may need to participate in video interviews over the computer. American Airlines phone and video interviews include basic interview questions, such as "Why did you apply for an American Airlines job?", "Are you willing to relocate to a new city?", and "Tell me about a positive customer service experience you had." Candidates may also be given situations that they need to provide solutions for.

Group Interviews

About a week after the automated interview, American Airlines contacts successful applicants to set up live interviews, often held at the Dallas, TX, hub. The in-person interview process begins with a group interview. The group interview often comprises of several small groups of four to six candidates. American Airlines commonly gives groups the task of writing down three things everyone has in common and one thing that is unique to each person. Groups then present their findings, and other groups have to guess what unique quality belongs to which group member. After the group task, interviewers ask open-forum questions that each person needs to provide an answer for. Personal questions and questions about work ethic make up most of the American Airlines group interview questions. Specific open forum questions often include, "What is the meaning of good customer service?" and "Tell me about a time when you had to disappoint a customer."

Private Interviews

After the group interview, candidates are taken to participate in private interviews with American Airlines representatives. Applicants generally encounter questions like, "What is your favorite animal and why? " and "If you were president, what would you do to improve the country?" In some cases, American Airlines face-to-face interviews involve reach tests and timed tests. Afterward, successful applicants fill out paperwork and undergo fingerprinting. Typically, applicants chosen for fingerprints go on to receive job offers.

Appropriate Dress

Making a good impression remains vitally important for American Airlines interviews. Applicants vying for customer service jobs should wear black or navy suits to interviews. Candidates applying for labor intensive jobs, like baggage handler, may wear business casual dress attire. No matter the position, all applicants should maintain proper grooming.

Additional Materials Required

Candidates should also possess or apply for passports prior to the live interview process. Upon entering the American Airlines interview center, an applicant should interact with as many people as possible. Group activities and presentations serve as excellent opportunities to show off character. Candidates should show outgoing personalities by jumping to answer open-forum questions and volunteering to be speakers for presentations. Additionally, down times are excellent opportunities for applicants to demonstrate upbeat, outgoing attitudes, which the airline consistently hires over other personality types.

American Airlines Ramp Agent Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
American Airlines Employee: I was a ramp agent, and your primary duties are to bring in incoming planes that arrive at the airport, download the luggage, cargo, and mail, upload the new luggage, cargo, and mail, and then get the plane out on time.

Interviewer: What was the work environment like?
American Airlines Employee: The work environment was great. The people at the airline… everybody was very fun-loving and were like me – they loved to travel and they loved what they were doing.

Interviewer: What was your favorite part about working there?
American Airlines Employee: My favorite part was the travel – the discount travel that you receive when you work there – and all the discounts that come along with working for an airline, like hotel discounts and when you’re in cities visiting, they give you discounts on different activities. There’s always an airline discount somewhere.

Interviewer: Please describe a typical day as an employee.
American Airlines Employee: A typical day… well, there is no typical day when you work outside. Depending on the weather, that is in the summer very hot. You’re working hard. You’re working in airplane bins. You’re wearing knee pads. It’s very physical. You’re having to lift very heavy luggage. In the winter, it was a whole other story, because you’re deicing planes and dealing with Mother Nature and delays. So, there really isn’t a typical day in the airline industry, but that’s what made it fun.

Interviewer: How would you describe the application and interview process?
American Airlines Employee: The interview process was an open interview. They would have a conference room at a hotel, and everybody would sit in a huge circle. They would go around the room, and you would have to talk about yourself, say who you were and something about yourself. After that, they would be observing your personality and if you were outgoing to see if you had good customer service skills. After that, we were excused from the room, and we would come back a half hour later. And if your name was on the list, you would continue to the next part, which was more of a one-on-one interview. And from there, some people got chosen to maybe do typing tests. But it was basically a couple hours in a hotel room for the initial interview process.

Interviewer: What questions did the interviewer ask during the job interview?
American Airlines Employee: Well, for a ramp agent, they wanted to make sure that you were willing to work holidays and you’re willing to work out in the different weather and to be able to handle all of the heavy luggage and cargo. So that’s the first thing, if you’re physically and mentally able to do that.

Interviewer: What set you apart from other candidates?
American Airlines Employee: I think just being very positive and outgoing. I feel like a lot of my coworkers there were the same way, so it made it a really nice work environment. And I think that’s probably what set me apart.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
American Airlines Employee: Definitely, it’s a great industry to work in. It’s very exciting, and lots of opportunities… and if you can handle the odd hours and holiday days, it’ll be a great experience.

8 user comments:

  1. Lisa R

    I am interviewing for an temporary administrative position with American Airlines.
    My interview will consist of a group face 2 face which will be a total of 3 hours.
    What kind of questions can I expect to receive?

  2. Destiny

    I applied for American Airlines flight attendant position and recieved email stating my application is being placed in application pool. I am wondering if anyone knows what they will ask for questions and how long the process may be? Is there anything I should prepare for?? Thank you!

  3. Willyo Merilien

    I would like to work with American Airlines because I like this company and I do need employment.

  4. Enrique

    I recently received a mail from AA inviting me to do an online phone interview … does anyone know what the whole process of this is?

  5. feta ibraim

    I enjoy flying, and would love to work with an major airline. Im fully prepared to handle what comes my way. You guys would find me very useful. Im good with reacting to hard to handle situations as well. So my question is.. do you need any type of security license for any field?

  6. Julissa

    I had a face to face group interview for the JFK Premium Services Rep position on Monday. How long does it take to know if i got the position?

  7. Deborah Johnson

    I have a group interview with American Airlines in Tulsa, OK for a Temp Worker. What can I expect. I have never had a group interview before. Thanks.

  8. Eloy

    I went in for an interview, fingerprints and drug test. How long will I have to wait for them to call me for the training?


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