Applebee’s Manager Job Description & Interview
Job Description and Duties
Managing an Applebee’s restaurant involves several administrative, clerical, and managerial job duties. Applebee’s managers typically hire, train, and schedule workers, delegate work, resolve conflicts, and oversee operations at restaurant locations. Other managerial job duties include filling out paperwork, communicating with the corporate offices, and placing inventory orders. Available managerial jobs with Applebee’s include kitchen manager, assistant manager, and general manager. Training generally involves audio and video instruction as well as hands-on orientation.
Salary and Compensation
Starting salary options for Applebee’s managers vary by job title. Kitchen managers typically make around $10.00 per hour starting. Assistant managers with Applebee’s make roughly $19.00 an hour. Applebee’s general managers make an average of $26.00 per hour. Pay may increase with experience gained. Applebee’s also offers many restaurant managers employment benefits in addition to competitive salary options. Work benefits available to qualified employees include healthcare coverage, paid time off, and 401(k) retirement plans. Additional job benefits include flexible spending accounts and insurance options. Specific job benefits available to Applebee’s managers typically vary by location.
Applebee’s Trainer Interview Video
Interviewer: Please describe your job title and primary duties.
Applebee’s Trainer: At Applebee’s, I am a certified trainer, so I am allowed to train the new employees that come in – train them for different positions around the restaurant. Whether that is train them on menu knowledge or train the hosts how to be a host, how to greet people, how to have good communication skills. We really do focus on, as trainers, training people to have better communication skills and better people skills when they come in. The job just kind of flows type of thing, but we really focus on creating that home family environment that Applebee’s really focuses on as a company as a whole. We do kind of train overall for the job, but a lot of it really is like making them into people-oriented individuals, as well, and it’s a great job.
Interviewer: What was the work environment like?
Applebee’s Trainer: Honestly, it’s a great company to work for. They really do care about their employees. I don’t even know. I just I think it’s really a good homey place. You really are kind of taken up as a team. They really work with you so that you understand everything. You understand company policy, you understand the menu, and you make these connections with customers and you make connections with people that you wouldn’t have had otherwise.
Interviewer: Please describe a typical day as an employee.
Applebee’s Trainer: When we come in, we’re… we each have our own binder with certain materials that we have to cover with the new employee per day. So, there’s day one: a lot of it is learning about the menu and learning about safety, learning about cleanliness. Basically, basic information that you’d have to know when working in a restaurant and we’re required to go over that with our trainee, and we also sit them down in front of one of our computers, and there is – we call it the neighborhood university, and it works with the future employee through a series of videos and quizzes and questions to help them really enforce the information that we want to teach them. And then throughout the shift they’ll work side by side with us; we’ll be running the shift, but they’re just kind of following us to see how things work.
Interviewer: What questions did the interviewer ask during the job interview?
Applebee’s Trainer: They really wanted to make sure I had good communication skills. I think that was a big one. I know… I’ve seen from personal experience that individuals who don’t succeed, I guess, at Applebee’s are the ones that really had poor trainers in terms of they really didn’t work with them as much as they should have to make sure, and even quiz them on the job, to make sure they’re picking everything up and they’re learning what they’re supposed to be learning.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Applebee’s Trainer: My advice is just go in with an open mind. Go in not … if you’re going in to work in a restaurant, I know it can be difficult. Restaurant businesses, the turnaround is very quick between servers or hosts or whoever, but if you go in knowing you have good people skills, knowing that you can be like a middle man – a good middle man for people from the customer to the kitchen, for instance – making sure that you can get their order in the way that they want it and communicate that effectively to the kitchen, so they can make their food, so the customer leaves happy and then also returns happy, as well, because the retention is a big one. So, honestly be a big people-person. Just always have a smile in your face. Leave your personal stuff at the door and just come in every day expecting something different to happen, but a positive, new, different type of thing.
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