Hiring process information for an interview at Auntie Anne's
General Hiring Practices
With more than 1,500 locations globally, Auntie Anne's consistently seeks to fill multiple customer service positions at each franchised location. With the brand finding popularity across the country, applicants should encounter considerable opportunities for both customer-service and managerial work. The interview process used to screen potential candidates may last anywhere from a few days to a couple of weeks, depending on the number of individual vying for available positions. Many entry-level workers report on-the-spot hiring as highly likely, though not a guaranteed possibility.
What to Expect as an Aspiring Crew Member
Crew members tend to face one-to-one interviews with hiring managers after initial phone screenings. Interviewees cite relaxed and informal interviews generally spanning one to two weeks at most. Hiring managers frequently probe for examples of applying relevant job skills in the past as well as examples of excellent customer service techniques. Candidates answer questions about availability, previous work experience, and education while navigating the Auntie Anne's interview process. Applicants most regularly respond to situational questions asking how candidates would react given certain circumstances. For instance: "Can you continue smiling, even when facing adversity?" and "A customer received the incorrect change. How would you fix that?"
What to Expect as an Aspiring Manager
Managerial applicants experience a little more variety in terms of average interview length and overall process duration. Candidates may encounter both face-to-face interviews and panel interviews with multiple hiring personnel. Aspiring managers face interview questions based on leadership qualities and decision-making skills. Queries supervisory roles may encounter include, "How long do you plan on remaining with Auntie Anne's?" and "An employee is caught giving an unauthorized discount to customers. How would you handle that situation?" Applicants for managerial positions may want to emphasize any past experiences to illustrate suitability for the position at hand.
Punctuality, Behavior, and Professionalism
Auntie Anne's applicants should arrive early to each scheduled interview with copies of a current resume. Remain calm, maintain proper eye contact, and remember to shake hands with the interviewer at the beginning and end of each meeting. Talk candidly but avoid rambling off subject, unless hiring personnel intentionally lead conversation astray. Wear sensible, appropriate attire to matching the position desired. Showing genuine interest in the specialty food franchise may carry favor with hiring managers when making final hiring decisions.