Babies R Us hires the most helpful and caring workers possible. To find quality employees, the retail chain conducts a unique, in-depth interview process, which may take most of the day if not broken up over a period of time.
Entry-Level Retail Jobs
For in-store positions like team member and cashier roles, applicants must undergo one to two interviews. The initial interview is usually a group evaluation with five to 10 applicants. In the beginning of the interview, an applicant is asked: "What is one adjective that describes you?" and "Why do you want to work at Babies R Us?" The applicant then participates in a group project that involves coming up with a toy idea, building it with some provide block, and naming it. After that, that applicant is asked to try and sell that toy to the manager. In the final step of the group interview, an applicant is asked to partner with another person, and the two are asked to interview each other. Applicants then present their findings to the group.
Applicants that successfully complete the group interview are then asked to speak in private with hiring managers. The private 1:1 interview features a few behavioral interview questions designed to gauge on-the-job performance. Some examples include: "Tell me about a time you dealt with a difficult person. How did you handle it?", "What is your greatest achievement?", and "Tell me about a time when you went out of your way to help a customer." Applicants may receive job offers at the conclusion of the second-round 1:1 interviews.
Managerial Retail Jobs
Applicants seeking managerial careers usually need to pass multiple rounds of interviews. District managers and recruitment personnel usually conduct interviews, and applicants may need to interact with interviewers in 1:1 or on panels. Questions posed in this Babies R Us interview usually cover future goals, leadership experiences, and customer service skills. Management interviewees typically negotiate salaries at the end of the interview. Aspiring managers usually receive job offers a few days following interviews.
How to Prepare and What to Wear
Job seekers should show up to Babies R Us interviews early and dressed in conservative clothing. Applicants participating in group interviews need to stand out from other candidates in order to earn hiring consideration from the retailer. Showing interest in the job and a professional nature separates a candidate form the rest of the group. When performing the group project, applicants need to show exemplary communication and teamwork skills. During 1:1 interviews, candidates need to provide well organized answers that exhibit customer-centered thinking. Whenever appropriate, applicants want to bring up past work successes in their responses. Showing interest in the company and knowledge of baby and toddler products also benefits applicants in the interview process. Most important of all, job hopefuls need to demonstrate friendly, attentive attitudes.
Babies R Us Team Member Interview Video
Interviewer: Please describe your job title and primary duties.
Babies R Us Team Member Interview: My title was GSTM. What that meant was Guest Services Team Member. Basically, the first six months I was working there, I was just a regular cashier. Then, after that, I moved up to just primarily do guest services. I had my own manager code. I rang up the registers. I closed and counted the money at the end of the day, and dealt with the angry customers, if you want to say, and really did a bit more than just my cashier duties.
Interviewer: What was the work environment like?
Babies R Us Team Member Interview: Oh, it was amazing. It was my first job. I loved it, best first job ever. The work environment, it was very open, very friendly, not afraid to ask questions at all. They would give you great feedback about what you were doing wrong, how you could improve it. It wasn’t stressful at all.
Interviewer: What was your favorite part about working there?
Babies R Us Team Member Interview: Yeah, my favorite part was the kids. It was divided into Babies R Us/ Toys R Us, so one half was Babies R Us, one half was Toys R Us. Just seeing all the little kids going shopping for their toy of the week or whatever, it was a lot of fun. You would hear a lot of cries and screams, and that sort. It always kept you on your toes. It was just great seeing their enthusiasm, and also the parents’ enthusiasm. I think that was my favorite part.
Interviewer: How would you describe the application and interview process?
Babies R Us Team Member Interview: I applied online. It was, I think, a fifteen minute survey, and then just your regular resume, and basic things about you. I got called, I think, the day afterwards, and said, “Hey, do you want to come back for an interview?” For the interview, the first ten minutes was just one on one, individual. Then, the last twenty minutes was a group interview, and they had you build a toy with LEGOs and introduce your new creation and talk about, and see how you would sell that toy. Then, I think you had to build a boat or something, and talk about why people should buy this boat, what were the specs about it, and how it could help learning abilities in toddlers. That was basically what the interview was.
Interviewer: What set you apart from other candidates?
Babies R Us Team Member Interview: Just I was very … I didn’t struggle in the interview. It just rolled off my tongue. They could tell I wasn’t making anything up, that I was just being honest with everything that I was saying. I think that’s what set me apart.
Interviewer: How were you notified that you received the job?
Babies R Us Team Member Interview: They contacted me two days after the interview. The HR called me and said that they would like to offer the position at this salary, and to have this start date.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Babies R Us Team Member Interview: I would say, dress very nicely, and don’t go into the interview with a set dialogue of what you’re going to say if they ask you this or that. Yeah, come prepared and everything, but just be yourself, and don’t struggle to answer the questions. Just do it, just like you would normally in a regular conversation. Don’t seem like you’ve prepared too much.