Bank of America remains one of the largest companies in the banking industry, with more than 200,000 employees worldwide. Offering a wide variety of entry-level positions in multiple fields, the banking company possesses a genuine need to add staff to keep operations running efficiently and smoothly.
Facts About Working at Bank Of America
Hiring Age: 18 years old (How old do you have to be to work at Bank Of America?)
Available Positions: Sales and Services Specialist, Bank Teller, Teller Operations Specialist, Personal Banker, Mortgage Loan Officer, Assistant Manager, Bank Manager
Bank of America Employee Interview Videos
Bank of America Job Opportunities
With diverse operations, Bank of America holds numerous roles in need of filling within the company. Entry-level job candidates may work in customer service functions in call centers or work at branch locations as tellers and personal bankers. Interested applicants may apply online after utilizing the company website career search. Most entry-level positions carry very little in the way of employment requirements, as the jobs necessitate candidates stand at 18 years of age and possess a high school diploma or equivalent. Prior experience may prove beneficial, though not necessary to secure employment.
Individuals with extensive experience in the banking industry may assume management roles with Bank of America. Managers generally need to fulfill additional education requirements and possess knowledge and experience in the commerce trade. Supervisory roles exist at the branch level and in customer service offices, as well. Employees in managerial roles should show success in team-building, customer service techniques, and sales experience.
Bank of America Positions and Salary Information
As a time-honored company in the banking industry, Bank of America seeks individuals passionate about the commerce trade, interacting with customers, and desires to grow with the company. Employees typically earn highly competitive wages, enjoy comprehensive work benefits packages, and access opportunities for promotion and advancement. The most frequently available jobs include:
- Responsible for processing customer transactions in accurate and efficient manners, tellers remain the face of the banking industry.
- Employees should excel in fast-paced work environments, identify customer needs efficiently, and consistently build sales through referral of financial products and services.
- Tellers must consistently build customer loyalty through establishing relationships, utilizing courtesy and friendliness, and generating new clientele.
- A teller must display the ability to work flexible schedules, operate effectively in a team, and possess strong attention to detail.
- Starting wages tend to reflect part-time or full-time hours, with tellers typically earning between $11.00 and $12.00 an hour.
Customer Service Representative
- Customer service representatives work in online and phone support assisting customers to resolve problems with online banking, mobile banking, and credit card purchases.
- Associates must understand problem-solving techniques, the importance of building customer rapport, and the need to multitask effectively.
- Ideal candidates must prove dependable, comfortable in fast-paced workplaces, and able to perform on a flexible basis.
- Customer service representatives may earn hourly wage options starting at $13.00 and stand to receive up to $16.00 per hour with tenure and promotion.
- A personal banker retains responsibility for offering and selling financial services and products, such as credit cards, loans, and certificates of deposit.
- Applicants with experience in the financial industry may take preference over first-time candidates, though demonstrating sound customer service practices, the ability to build relationships, and strong sales backgrounds may suffice, as well.
- Employees typically show initiative, adaptability, and strong interpersonal and communication skills.
- Typically a full-time position, personal bankers may earn up to $20.00 an hour or roughly $35,000 to $40,000 annual salary.
- Management positions exist in all areas of customer service within the banking industry company.
- Ideal managers effectively balance customer service with the needs of the institution.
- Managers perform administrative duties including but not limited to hiring, training, and building subordinate teams, producing reports daily for corporate offices, managing customer complaints and derision, and identifying and maintaining the highest level of customer service.
- Typically, managers must hold some prior experience, preferably in sales and financial management, mortgage, or hospitality.
- Managers may earn yearly salary options ranging from $40,000 to $70,000.
Tips for Applying
After searching for positions on the company job portal, candidates remain encouraged to set up a careers profile in order to apply for multiple positions with the company. Once candidates find the job of choice, job seekers click the Apply Now tab to submit necessary hiring materials. While filling out applications, ensure materials prove current, without error, and focus directly on the position applied for. Take time to gather information ahead of time, as the application process may initially take up to forty minutes.
Applicants receive confirmation emails after submitting hiring materials. The company prefers candidates only submit resumes online and not at local banking offices. In order to check on job statuses, candidates may choose to follow up with emails to hiring managers. Applicants typically hear about hiring decisions within a week or two of submitting materials, though due to the volume of applications received, direct contact with the strongest candidates meeting all hiring qualifications may prioritize over other candidates.
Benefits of Working at Bank of America
Bank of America believes in the concept of truly rewarding valued employees with job benefits programs designed to meet and exceed the needs of associates. The banking company offers:
- A comprehensive health benefits package, with medical, dental, and vision coverage available to employees and eligible family members.
- In addition, the company also offers a range of paid and unpaid time-off options for illness, vacation, holidays, and leaves of absence.
- Employees also enjoy other life benefits, such as parental leave, adoption and tuition reimbursement, childcare compensation, and employee assistance programs.
- The banking industry giant offers competitive retirement benefits, including enrollment in company-matched 401(k) retirement plans, as well.
Additional Information about Bank of America
The prominent financial services firm partners both globally and locally with multiple causes and organizations in order to remain socially responsible to the millions of people served on a daily basis through the business end of the company. Through a mix of philanthropy and volunteering, the company provides donations to both local and national food banks in a cause to help fight hunger. The company works with Feeding America, Give a Meal campaign, and by acting locally, even when thinking globally. In addition to donations, company employees continually donate time through service, from packing and sorting food in food banks, working in soup kitchens and homeless shelters, and serving on boards for nonprofit organizations.