Bank of America Interview Questions & Tips

Hiring process information for an interview at Bank Of America

Telephone Interviews and Live, In-Person Interviews

A successful bank in the financial services industry, Bank of America hires the most talented, hardworking individuals possible. To find the right people, hiring personnel require applicants to participate in competency-based interviews. Many interviewees receive brief introductory telephone interviews and two to four rounds of in-person interviews. Live interviews may take place in group, panel, or one-on-one formats.

Types of Questions used to Screen Applicants

Applicant vying for teller and personal banker positions with Bank of America often need to provide specific examples of past experiences with handling customer service situations. Some examples of questions hiring managers may ask include: "When was a time you and a partner had to work together to achieve a common goal?" and "Describe a time when your coworker was doing something wrong. What did you do?" Applicants may also need to role-play in selling scenarios like: "Sell me a credit card and convince me why I shouldn't get on from a competing bank." Showing friendliness and passion for customer care aids applicants in the job interview.

Additional Considerations for Aspiring Managers

Job hopefuls looking for Bank of America management careers usually need to show experience in coaching associates and leading teams and departments. Some questions managers need to answer include: "Give me an example of a time when you motivated workers to do something they didn't want to do." and "How would you establish a communication strategy for a long-term project." Expressing interest in building a long-lasting career with Bank of America often benefits a management interviewee.

Interns and College Recruits

Bank of America also recruits fresh faces on college campuses. Here, collegiate students about to graduate receive initial interview processes before the second round of job interviews. On campus interviews vary greatly according to profession and position desired.

Professional Attitudes and Professional Dress

Bank of America interviewees should dress in a highly professional manner. The best way to know how to dress is to model your look after a bank employee in the position you wish to attain. Additionally, applicants should remember to turn cell phones off before the interview. Applicants should bring copies of updated resumes to each round of interviews. When answering questions, job hopefuls should remain honest and hold proper eye contact with interviewers. A few days after the final Bank of America job interview, interviewees may check on personal hiring statuses by telephone or in person.

Bank of America Teller Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Bank of America Employee: I work at Bank of America. I’m a teller, and pretty much I can do cash handling, and I help people with their money, making payments, deposits, withdrawals, stuff like that.

Interviewer: What was the work environment like?
Bank of America Employee: Pretty much just working with a bunch of coworkers, and it’s kind of a more intense environment, because we’re dealing with a lot of money. So, it’s more responsibility and just being careful not to misplace anything, and being really safe, so nothing happens.

Interviewer: Please describe a typical day as an employee.
Bank of America Employee: You just open in the morning. There’s all these different types of drills to opening procedures and closing procedures. You just have to be a little bit careful with safety issues and stuff like that. Then, you kind of just get into work and do your daily rituals. It’s fun. If you have good coworkers and managers, it’s nice to be around them. Always interacting with people constantly, and just dealing with a lot of money, and sometimes angry people, but that’s always a good thing. It’s always fun.

Interviewer: How would you describe the application and interview process?
Bank of America Employee: I applied online, and I ended up going in for an interview. It was a group interview. It was cool. It was a good environment. They didn’t really put you on the spot, so it was nice, and you got to talk about yourself, but you are dealing with other people in the group interview. So, it was a little bit more trying to make yourself presentable and better than the other applicants.

Interviewer: What questions did the interviewer ask during the job interview?
Bank of America Employee: Just about… one thing I remember was they asked me my previous jobs. Like, “What’s a typical day there?” and “What are my duties and responsibilities?”

Interviewer: What set you apart from other candidates?
Bank of America Employee: I had a lot of experience in sales, and I did go to school, so I had some education, and I am a people person, so I like to talk to people, interact with all types of people. So, I think that definitely helped me. My communication skills definitely helped me.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Bank of America Employee: Definitely go for it. It’s a great job, very enjoyable. It’s a lot of responsibility, because there is a lot of money, and it could be misplaced, or anything could happen. It’s quick that something could happen, and you have to be careful, be responsible.

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One thought on “Bank of America Interview Questions & Tips

  1. Felix anayo okonkwo

    What questions do they ask in a Bank of America interview?

    Reply

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