How to Get a Job at Books-A-Million
As the second-largest chain of bookstores in the United States, Books-A-Million, commonly known as BAM, maintains a sizable workforce in constant need of replenishment. The book retailer uses the interview process to identify potential employees with the personal attributes and skills necessary to work in stores and serve customers. Job seekers attend interviews after submitting applications for vacancies online and hearing back from store hiring managers, who sometimes take as long as a month to schedule interview sessions after receiving applicant information. However, most candidates arrange interviews within a few days to a week of applying for jobs.
Sales Associates and Managers
The Books-A-Million interview process typically involves hiring managers meeting with applicants individually or as part of panels. Entry-level job seekers usually only need to complete a single BAM interview with an assistant manager, co-manager, and general manager either separately or collectively during the lone session. Candidates for management positions normally go through two rounds of job interviews with general managers and district managers. Interviews frequently prove lengthy, often lasting about 45 minutes for entry-level applicants and more than an hour for managerial candidates.
Entry-Level Interview Process
At entry-level interviews, hiring managers primarily focus on the sales abilities of applicants. A significant part of BAM jobs entails the selling of membership cards and magazine subscriptions. Interviewees must demonstrate the ability to perform the essential job duty. Interviewers regularly test the selling skills of prospective workers by asking candidates to make mock sales pitches revolving around a randomly selected item, like a pen or rubber band. Workers must also respond to interview questions, such as: "Why do you want to work at this bookstore?", "What do you like to read?", and "What would you do if a customer asked you a question and you didn't know the answer?"
Managerial Interview Process
Potential managers typically field questions about abilities to supervise employees and serve customers effectively. Books-A-Million interview questions frequently encountered by managerial job seekers include, "How do you motivate the employees that report to you?" and "Tell me about a negative customer service experience from your previous jobs; how did you handle it?" Aspiring managers often have to discuss highlights of professional careers and show solid fits with the company, as well. The second and final job interview for managers usually includes salary negotiations.
Wear Appropriate Clothing
Each candidate participating in the BAM interview process, whether for entry-level jobs or management positions, should be professionally dressed and well-prepared when meeting with hiring managers.