Servicing approximately 2.2 million customers, Bright House Networks ranks as the sixth largest cable operator in the United States. Ambitious professionals enjoy access to obtainable entry-level positions with the possibility of advancing into long-term careers.
Facts About Working at Bright House Networks
Hiring Age: 18 years old (How old do you have to be to work at Bright House Networks?)
Available Positions: Customer Support Specialist, Outside Commercial Sales Specialist, Business Field Training Specialist, Property Solutions Account Representative , Broadband Installer, Human Resources Coordinator, Business Analyst, Inside Sales Representative, Customer Care Professional, Warehouse Clerk, Account Executive, Field Support Representative, Service Technician, Outbound Telemarketing Representative, Billing Specialist, Production Assistant, Installer, Applications Specialist, Territory Manager, Technical Support Representative
Bright House Networks Job Opportunities
Founded in 2003, the company enjoys continuous growth. The dominant cable system in Central Florida, Bright House Networks also serves other areas, such as Indianapolis, IN, Detroit, MI, and Bakersfield, CA. A potential 9.3 million customers reside in coverage areas, which results in tremendous job possibilities. Primary services include digital television, high-speed internet, home security, and automation and voice features. Available opportunities include careers focused in areas of technology, sales, customer service, and field service. Full-time and part-time jobs exist.
Granted seven consecutive awards from JD Power and Associates for customer satisfaction, company employees consistently provide exceptional service to the public and remain attentive and considerate at all times. Valuing integrity, relationships, and compassion, employees must demonstrate an ability to connect with patrons and coworkers. Developed teams work together to generate revenue; however, workers need to establish individual goals and seek out tasks. Diversity among the workforce allows individuals with unique backgrounds, cultural beliefs, and perspectives to service an array of personalities.
Bright House Networks Positions and Salary Information
Qualified applicants possess high school diplomas or equivalents. Most positions require a minimum of one to two years of previous experience; however, certain entry-level openings accept novice aspirants. Bright House Networks encourages current employees to apply for advanced careers and favors hiring from within. Poor driving records for travel intensive positions often eliminates job seekers from the hiring process. Employment hopefuls regularly find available openings in the following positions:
Customer Care Professional
- The C.A.R.E program, which stands for Customers Are Really Everything, hires professionals capable of offering inbound telephone support.
- Inquiries may include questions regarding billing, repair, service, and entertainment enhancement options requiring associates to proactively learn relevant information.
- Customer service, call center, and sales experience enhance an application and raise a starting hourly wage of $11.00 to upwards of $13.00.
- Hiring managers also seek excellent verbal and written communication skills.
- Top-notch computer and typing skills allow contenders to shine.
- With nights and weekends regularly requested, flexibility also stands out on application forms.
- An understanding of electronics, computers, and troubleshooting allow employees to complete installations and provide service to cable television, phone, and internet subscribers.
- Working conditions consist of hot and cold weather conditions, exposure to heights, and confined spaces.
- Ideal candidates must satisfy certain physical requirements, as technicians repeatedly lift up to 80 pounds, use construction equipment, crawl, twist, and climb ladders.
- A 24-hour on-call basis demands a flexible schedule.
- Generally presented a pay rate between $13.00 and $15.00 an hour, new hires with relevant experience may earn more.
- A generous base salary between $12,000 and $32,000 a year and commission potential of up to $59,000 a year results in competitive applicant pools for sales representative jobs.
- Associates must display excellent verbal, nonverbal, and written communication skills.
- A proven sales record offers a competitive edge in the hiring process.
- However, goal-oriented individuals with can-do attitudes may apply without experience.
- Possessing flexible availability, reliable transportation, and professional appearance hold essential.
- Representatives should expect to sell and promote products in designated residential areas both to existing and new clientele.
- As developing rapport with customers strengthens the likelihood of sales, associates must maintain outgoing and engaging personalities.
- Tasks focus heavily on completing sales goals established in daily and weekly reports.
Tips For Applying
Talent Community, an online portal for applying, engages candidates with relevant career material. By sharing personal information, job seekers apply for current openings and stay informed about future availabilities. Applicants may choose to upload new resumes, use previously submitted ones, or continue without additional hiring documents. Hired individuals understand the importance of customer service. Desirable resumes highlight flexible availability, qualified references, and strong interpersonal skills. Professionalism and communication skills rank highly for customer-oriented positions.
Following up on submitted applications with a visit or phone call demonstrates a genuine interest in the job. When making an in-person appearance, ask to speak with the manager and remain polite and confident. Applicants should anticipate hearing from the hiring manager within a few days to three weeks of applying.
Benefits of Working at Bright House Networks
Employment benefits extend to both full-time and part-time workers. Financial rewards exist to foster a motivated work environment.
- Paid vacation, holidays, and personal days compensate associates for dedication and hard work.
- Individuals may also establish 401(k) retirement plans with the company.
- Tuition reimbursement acts as an incentive to obtain additional education.
- Eligible employees receive healthcare coverage consisting of dental, vision, medical insurance, disability benefits, and life insurance.
- Work benefits also include free or discounted residential services.
More Information on Bright House Networks
Bright House Media Strategies, an advertising division of Bright House Networks, offers media solutions tailored to meet client objectives. In conjunction with website advertising, businesses feature on local news and sports channels in the Tampa Bay and Orlando areas. Powerful advertising tactics such as television commercials reach potential consumers in the network and timeframe most easily seen. The creative services team creates compelling commercials designed to cultivate emotional connections. Web advertisements and splash pages, created by graphic artists, reach online users. Each client gets personalized attention regardless of size.