Hiring process information for an interview at Bright House Networks
A large, multifaceted cable company, Bright House Networks offers careers in technology, sales, customer support, marketing, and technical services. The cable company uses competency-based interview processes to find skilled and knowledgeable individuals capable of performing jobs efficiently.
What Types of Interviews Will I Encounter?
Management often uses phone interviews, one-on-one interviews, and panel interviews to screen candidates for available jobs. Most locations conduct at least two interviews to gauge personality traits and learn more about potential workers. Following interviewing, candidates may need to undergo background checks, drug screening, and personality tests. The interview process varies by department and specific job title. In general, applicants respond to inquiries regarding employment history, job skills, and availability.
Interviewers generally ask a number of technical questions in order to gauge applicant capabilities. For roles involving customer care, Bright House Networks interviews often include behavioral and scenario-based questions dealing with sales and guest services. Specific Bright House Networks interview questions include: "How would you convince a customer to buy a certain product?", "How is a benefit different than a feature?", and "How would you deal with an irate customer?"
Candidates applying for technical support and service jobs often need to respond to questions about teamwork and problem solving. Some other common Bright House Networks interview questions are: "Name a time you had to work alongside someone who you didn't mesh well with. How did you act?", "Can you describe your experience with CAT5 networking?", and "What is one of the biggest obstacles you've had to overcome?" Job seekers with knowledge of technology generally perform well during job interviews.
How to Navigate Interviews
Bright House Networks hires workers with excellent customer service skills. Be polite and courteous during job interviews and showcase desire to assist others. For increased hiring consideration, highlight any previous experience dealing with customers and accentuate positive achievements from your past. Show off abilities to overcome problems and work quickly and efficiently. Additionally, open availability benefits job hopefuls. Shake hands with management before and after the meeting and express gratitude for any opportunity to participate in the hiring process.