Buffalo Wild Wings Interview Questions & Tips

Hiring process information for an interview at Buffalo Wild Wings

How to Get a Job at Buffalo Wild Wings

As a sports bar, Buffalo Wild Wings loves to hire energetic, friendly, and attentive workers to staff over 900 locations nationwide. Applicants wishing to join staff must first submit employment forms online or at preferred locations. Hiring managers review preliminary employment requests and typically contact prospective workers within a week or two to schedule 1:1 interviews. Locations experiencing staffing shortages may contact applicants within one or two days and sometimes offer on-the-spot interviews. Entry-level applicants generally secure employment after a single interview with a restaurant manager, while managerial candidates undergo multiple interviews with district and regional managers before receiving job offers. Managerial candidates face more intensive sets of questions during Buffalo Wild Wings interview processes.

How to Dress and How to Act

A Buffalo Wild Wings applicant should dress presentably for each job interview and arrive five to ten minutes before scheduled meeting times. Prospective restaurant associates should come prepared to answer questions about experience in the restaurant industry, skill sets, and availability. Applicants should remain calm and answer interview questions clearly and concisely. Candidates should portray positive, professional attitudes throughout the interview process and speak kindly of previous employers. Some locations may favor applicants with restaurant or bar experience, so interviewees should speak to customer service aptitude when opportunities arise. Hiring managers may also require applicants to mock-sell special menu items to gauge communication skills.

Specific Interview Topics

Applicants should become familiar with the typical menu items before any interview, as common questions include, "What is your favorite item on our menu?" and "Is there anything you would change or add to the menu?" Buffalo Wild Wings hiring representatives also pose mock-scenario questions to determine how applicants will behave in high-pressure or stressful situations. Other inquiries revolve around how potential managers might treat angry customers or resolve conflicts between two employees. Answer each question confidently and provide examples of leadership experience in the past.

General Timetables and Showing Persistence

Entry-level applicants typically complete the entire hiring process in a week; however, potential managers may spend two weeks to a month attending interviews and fulfilling the various requirements for upper-level candidates at Buffalo Wild Wings. Remain patient throughout the hiring process and keep in touch with hiring staff. Three to four days after the final interview, follow up with hiring managers via email or telephone. Managers may appreciate candidates with persistent qualities who consistently demonstrate desire for the job.

Buffalo Wild Wings Hostess Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Buffalo Wild Wings Hostess: I was a hostess and cashier at Buffalo Wild Wings. Basically as a hostess, I would just greet everyone that would walk through the door, and seat everyone, and bring the menus to the table, and tell them who their waitress was going to be… or server. Then, I would keep a seating chart. It wasn’t complicated at all. As a cashier, I was in charge of the takeout, doing the counter menu, all cash handling. Then, I also would bring food out to people at the table. That was a big part of it. You’re just kind of like a server’s assistant. When you’re a cashier, you definitely have more than one duty. You’d either be at the front counter, or you could be making takeout orders, or you could be taking orders to the table. A lot of it was bringing food to people.

Interviewer: What was the work environment like?
Buffalo Wild Wings Hostess: Definitely fast paced, kind of crazy in a way because there’s just wings flying everywhere, and you don’t want to have a customer mix-up, where you take the Caribbean Jerk wings out to someone that ordered Teriyaki because they look so much alike. You have to have a lot of attention to detail in that way. Especially with wings, everything kind of looks alike. You have to bring it out very quick. A lot of Buffalo Wild Wings are really big in size, and you need to be able to go out there, give the guests their food, and come back to get the next thing that is up and ready to be taken out as fast as you can.

Interviewer: Please describe a typical day as an employee.
Buffalo Wild Wings Hostess: I usually had the shift that was started around 4 or 5pm, so I’d show up and everything would be in full swing already. I wouldn’t really need to do any setup or anything like that. I would usually take over for someone that’s already cashiering and getting off work. That means I would just take food out to people, be the one doing the counter service, ringing out takeout orders, answering the phone to put in takeout orders. It was basically those three main things. Then if you’re closing at night, you just have to put all the celery and ranch away. That’s like a big deal there, since that’s what everyone orders with their wings. And just clean up. Nothing too complicated.

Interviewer: How would you describe the application and interview process?
Buffalo Wild Wings Hostess: I applied online and then I heard back through an email. I showed up for an interview. It’s like a really super laidback kind of interview. We just interviewed in the dining room; not a big deal. They just asked me a lot of the questions of course about guest service, but a few of them were about, like: “What would you do if there was a guest problem? How would you handle the situation?” I always say for all questions like that: if I can’t resolve it, I just get a manager. That usually is the answer they like.

Interviewer: What set you apart from other candidates?
Buffalo Wild Wings Hostess: I think having experience in food and hospitality helps, but I just think having a friendly personality. They don’t want people who are like depressed sounding or angry working around guests where there’s trying to be a happy, fun environment.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Buffalo Wild Wings Hostess: I would just prepare for work in a fast-paced environment where there’s going to be a lot of demands. Especially as a cashier, if there’s not more than two of you, one of you will be running the food, but then you have to answer the phone, put in the takeout orders, do all the takeout orders, do all the cash handling. You kind of have to be able to multitask.

Buffalo Wild Wings Hostess and Cashier Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Buffalo Wild Wings Hostess and Cashier: Well, I was a hostess and a cashier. As the hostess, you kind of just … People came in, you had a floor plan that you had to deal with, and it rotated between all the servers. As a cashier, there’s only one person assigned, and it was either morning or night. You just dealt with the take-outs, and bagging up the orders, and then cashing them out when they came in for it.

Interviewer: What was the work environment like?
Buffalo Wild Wings Hostess and Cashier: It was really fun. I mean, it’s like a sports bar, so it’s loud. There’s a ton of TV’s, music always playing, and it’s like a young environment. It’s just a fun place to be.

Interviewer: What was your favorite part about working there?
Buffalo Wild Wings Hostess and Cashier: I really liked UFC nights, because it was crazy. The restaurant was packed four hours before the fight started, and everyone is just like really fun. It was just a really fun night.

Interviewer: Please describe a typical day as an employee.
Buffalo Wild Wings Hostess and Cashier: When you come in, you have to clock in, do all of your stuff. If you’re a host, you have to go right up to the host stand and figure out what servers are here, what servers are shift-changing and leaving, and make sure you have the floor plan down and you know where to sit everybody. Because if you sit the wrong people, you’re going to get in trouble if they’re leaving and no one greets them. As a cashier, you’ve just got to get the drawer changed over with the manager, so then you have the nighttime drawer when the morning person leaves. Then you just start answering the phones.

Interviewer: How would you describe the application and interview process?
Buffalo Wild Wings Hostess and Cashier: The application process was online. Once I did everything online, I called about a week later to follow up, and then that’s when we set up my interview time. They didn’t really call me. I called, and then they pulled up, and then we figured it out.

Interviewer: What questions did the interviewer ask during the job interview?
Buffalo Wild Wings Hostess and Cashier: They asked really basic questions like what my previous jobs were, why I wanted to work there, if I had any type of restaurant experience, if I wanted to be like a cashier, hostess, server, cook … Whatever I wanted to do. They asked about if I was going to be leaving for college, which I was, but it was like a year beforehand. They still hired me, but they were a little iffy about it.

Interviewer: What set you apart from other candidates?
Buffalo Wild Wings Hostess and Cashier: I did have restaurant experience. They really liked that, because Buffalo Wild Wings is a hard place to jump into because it’s such a fast-paced environment. If you have no idea what you’re doing and then all the sudden you have a two hour wait at the door, you’re going to get really overwhelmed.

Interviewer: How were you notified that you received the job?
Buffalo Wild Wings Hostess and Cashier: It was like a week process. It was over the phone.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Buffalo Wild Wings Hostess and Cashier: I would definitely say to follow-up, because the application … Getting the job is like a slow process. You have to kind of be like … They say they’re hiring, but you have to be like, “Hire me.” Don’t just like go through the stuff. Make sure they know you, and then once you keep on them about it, they’ll call you in. They don’t usually turn down a lot of people once you’re in.

More Buffalo Wild Wings Interview Videos:

11 user comments:

  1. Anna O.

    I think BWW is the greatest! I just love the food and think that it is terrific and fun. I would love to work there.

    Do you think that they will hire someone with a lot of facial piercings? I am cool but dependable.

    You know I just have to be me and express a little inner wild child;)

    Thanks for the info.

  2. WillTbar

    I want to be a cook or prep cook. I work well in teams and very dependable. I am in school and think this would be a great place to work.

    Do they work around your shedule or do you have to just take the shif they give you.

    That would be hard with school.

    Thanks so much,

  3. Melvin

    Which makes more money a waiter or bar tender? I would love to get a second job evenings at BWWings.

    I need to earn as much as I can as fast as possible. I am very responsible. I just need to pay some bills. The man needs his money, know what I mean? Haha, good luck to all. Hope you all get jobs before Obama runs the country into the ground. That guy is killing America. He would probably be in a much better mood if he just ate some wings. Obama flying on the wings of love. That is what this country needs!

  4. Lisa Smith

    I love the way they treated me on the interview. Be professional and honest, and I think you will have a great shot at getting a job. Also make sure that you dress appropriately — this isn’t one of those places where the girls all run around in skimpy outfits.

    I think this would be a great job for me.

  5. Evan Broadway

    Hello, I am very interested in working at the new buffalo wild wings on youree drive in Shreveport, Louisiana. I have around 2 years of bussing experience and currently employed at applebees on mansfield road. I would love to work at a high pace restaurant such as buffalo wild wings!



  7. John W.

    why cant i get an online application for bww? this is too difficult especially for someone who really needs a job..


    My name is jordan i recently applied for a position at Buffalo Wild Wings. I went up there this weekend and talked to the manager. The manager told me he was going to talk to the other manager and get back to me. So after waiting for 5 to 10 minutes, I was told my name was on the list to get interviewed so by me coming into the the establishment that helped boost my name to the top. No i am not employed yet but hopefully soon! PS i might get called this week or next week I’m going to pray i laid this interview if called .

  9. Calvin

    I went in around 215 and applied, around 445 i got a call from the manager asking if i could come in for an interview the next day at 430. always go into the building to apply!

  10. Brittany M

    Hey everyone! a new buffalo wild wings just opened up next to my house and the same day i applied i got a call back 🙂 im kind of nervous though because this is my first interview and i have a 5/8 gauges which isn’t very large and i also have my lip pierced. So any help on what to do with my gauges or piercings please contact me 😀 also should i include at the interview that as a child i worked along side my grandparents at a store they used to own, and that im a graphic designer so im experienced in dealing with clients and people. Iv never gotten a job in a sense of gotten paid though, but i do have experience! Some input would be awesome!

  11. Christian

    Interview questions were: Tell me about a time you went above and beyond to help a customer. AND Tell me about a time where you made a mistake on the job and what did you do to correct it from there on out?


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