Hiring process information for an interview at CarMax
Standard Hiring Practices
The largest retailer of used cars in the country, CarMax continuously hires new workers to maintain ideal staffing levels at more than 100 dealerships in over 25 states. Each location uses a standardized interview process to assess the experience, skills, and personal traits of applicants seeking employment. Potential employees typically complete an initial screening by phone before going through a series of face-to-face interviews with various managers. Candidates frequently complete the interview process in a single day, often remaining at the dealership for a few hours. Job interviews regularly include onsite testing, especially for sales and management positions.
Types of Interviews
Phone interviews conducted in advance of onsite interview sessions generally feature basic questions exploring standard topics like schedule availability, work history, and reasons for selecting CarMax as a potential employer. Interviews held in-person typically remain behavioral in nature.
Examples of Interview Questions
Applicants usually meet with three or more different hiring managers and respond to common interview questions like, "How have you handled disagreements with bosses or coworkers at past jobs?" and "Can you tell me about a time when you had to deal with a rude customer?" Interviewees often have to partake in roleplaying exercises in which they act out the sale of vehicles to CarMax hiring managers posing as car shoppers. Prior to receiving a final job offer, each candidate must complete a background interview, normally in the form of a questionnaire, covering loss prevention issues and further examining past experiences.
Dress to the Position
While current employees adhere to a business-casual dress code, CarMax recommends interviewees wear attire appropriate for the position desired in order to feel comfortable and confident.
Research and Follow Ups
In addition to dressing appropriately, applicants should gain confidence by thoroughly preparing for CarMax job interviews and researching the company history, business concept, and employee benefits ahead of time. Take the time to think of good examples from previous work experiences when answering interview questions. CarMax hiring managers also encourage prospective workers to ask job-related questions at the conclusion of each interview. Job seekers typically learn of final hiring decisions by phone or email soon after the interview process wraps up.