With revenues totaling in the billions, CenturyLink provides a steady flow of career- and entry-level job opportunities. The communications corporation persists as a major competitor in the US market and supports continued growth abroad.
Facts About Working at CenturyLink
Hiring Age: 18 years old (How old do you have to be to work at CenturyLink?)
Available Positions: Customer Service Representative, Acquisition Sales Representative, Project Manager, Broadband Technician, Field Services Technician, Assistant Manager, Manager, Strategic Account Manager, Central Office Technician, Sales Engineer, Process Analyst, Network Technician, Material Coordinator, Lead Data Center Engineer, Plant Support Technician, Operations Technician, Communications Technician, Plant Supervisor
CenturyLink Job Opportunities
Initially a small telephone company in Oak Ridge, LA, CenturyLink offers internet, television, and phone services for residential and commercial customers. Job opportunities remain abundant and continue to increase in numbers as a result of major acquisitions of competing service providers. As company ventures surround the globe, prospective employees gain access to thousands of international jobs. Employment seekers possessing varying degrees of telecommunications experience may find rewarding work as call center associates or even field service technicians.
CenturyLink workers receive paid training, competitive salary options, and attractive job benefits upon hire. The global company provides jobs in both full- and part-time capacities. Math and computer skills remain essential for available entry-level positions. Potential employees should possess socially adept speaking skills, personable characters, and passions for helping customers, as the company remains heavily customer-oriented. Scheduling preference usually stands in favor of tenured employees, so newly hired associates receive weekend and night shifts. Raises, bonuses, and promotions become available for outstanding employees.
CenturyLink Employment and Pay
Typical entry-level openings require no formal education requirements, though high school diplomas greatly increase chances of hire. While many positions require prior experience or certifications, hiring managers generally accept individuals with clean backgrounds, reliable transportation, and candidates exceeding 18 years of age. Career opportunities may arise from the following entry-level jobs:
Customer Service Representative
- Shift responsibilities center on fielding customer calls.
- Knowledge of common customer inquiries proves vital for the speedy processing of calls.
- Additional duties involve sales and complaint resolution.
- As customers may experience frustrating issues, associates must sustain customer-focused aid, while enduring grievances from irate customers.
- Physical requirements include sitting for extended periods throughout the day and talking on phones for similar amounts of time.
- Small breaks remain permitted with time allotted for lunch, as well.
- Average customer service representative wages begin around $9.00 per hour and rise as individuals garner rewards based on time spent with the company and skills developed.
- CenturyLink sales positions remain available as field or inside opportunities.
- Inside sales representatives take inbound calls and assist potential customers with navigating company services.
- Field sales representatives should expect daily travel and door-to-door sales encounters.
- Sales associates supply prospective customers with vital information regarding internet, phone, or television packages.
- Workers must use sales techniques acquired through training in order to meet sales goals set by upper management.
- Sales team members earn base pay comparable to customer service representatives and earn bonuses based on job performance.
- Various forms of management exist within the company.
- Call center managers oversee subordinate phone-based employees.
- Typical days include sales monitoring and quality control to ensure employees provide superior customer service.
- In addition to drawing up employee schedules, managers write reports on sales and call volumes.
- With the compiled information, managers then create quotas for subordinates.
- Salary packages vary due to managerial rank; however, a typical managerial salary hovers around $50,000 a year.
Tips For Applying
Interested job seekers must apply by creating online profiles. Once created, job profiles allow users to apply for a range of job openings across the extensive CenturyLink network. Applicants may submit cover letters and resumes to reduce time spent applying for positions. Proactive individuals should apply to more than one position at a time for increased odds of employment. Candidates may practice phone interviews to impress hiring recruiters enough to schedule in-person interviews.
Job hopefuls should expect contact for interviews via phone or email beginning a few days and up to a few months after formal submission. Notification ranges greatly due to candidate population, immediate need to fill vacancies, and individual fit for positions. Applications remain available for recruiters until vacancies fill. Individuals receiving no feedback may continue on to apply for other suitable positions.
Benefits of Working at CenturyLink
Work benefits vary depending on position and location. Healthcare packages include options for medical, vision, and dental insurance plans. Some locations house on-site fitness centers, while worksites lacking wellness facilities subsidize select gym memberships. Employees also enjoy access to incentive-based wellness programs, which pay cash rewards for undergoing annual checkups, developing personal wellness programs, and completing online wellness education. 401(k) retirement plans prove available, as well. Additional job benefits packages include flexible spending accounts, life and accident insurance, and short- and long-term disability. Paid time off exists for holidays, sick leave, and vacation packages. A majority of fringe job benefits require full-time status, while discounted service rates may prove accessible for employees.
Further Details about Century Link
Since the early acquisition of the company in 1930 for a mere $500, the company grew from handling only about 75 paid subscribers to support a 210,000-route-mile fiber network. Earning more than $18 billion in yearly revenue and boasting over 50,000 employees, the company reached the status as the third-largest service provider in the United States in 2011. AT&T traces roots back to the original telephone company founded by Alexander Graham Bell in the late 1800s.