CHASE Bank Teller Job Description & Interview
Job Description and Duties
Bank tellers serve several functions at CHASE locations. Upon hire, workers take responsibility for greeting patrons, handling transactions, explaining services, and answering questions about bank policies. Most common job functions include assisting bank patrons with deposits and withdrawals. CHASE generally hires workers with experience in either the banking industry or in a position of some responsibility. Background checks and drug tests often prove necessary for hiring consideration. Applicants must stand at least 18 years of age in order to gain employment as bank tellers at CHASE. Additional requirements may vary by location.
Salary and Compensation
Hourly pay rates begin around $9.00 for CHASE bank teller associates. Over time, bank tellers may earn as much as $15.00 per hour, depending on location. Oftentimes, the position of bank teller serves as an entry-level job that leads to other fruitful careers in the banking industry. Employees may move into personal banking, loan officer, bank manager, and corporate jobs through promotion based on hard work and experience. Seniority also plays a role in promotion. Career opportunities available with CHASE open on a regular basis and feature outstanding salary options and work benefits packages, including 401(k) retirement plans, profit sharing plans, stock options, paid time off, healthcare coverage, and access to special services like legal assistance.
CHASE Customer Service Representative Interview Video
Interviewer: Please describe your job title and primary duties.
CHASE Teller / CSR: While at JPMorgan Chase I was a customer service representative and teller. Essentially what I would do is handle transactions from customers that come in at the branch I was in. We deal a lot with business clients. We were located near a mall. We had a high amount of funds coming in and out of our banks. We deal with upwards of 50,000 to 100,000 dollars worth of cash. Really, it was just counting them out, and make sure the funds were going into the right account, and also providing customers with services, like savings accounts and other accounts.
Interviewer: What was your favorite part about working there?
CHASE Teller / CSR: The knowledge gained. Prior to me working in that bank, I had prior knowledge of how financial institutions work. That was my first banking job, so I was really able to get my hands dirty and figure out the laws of government banks, what they can and can’t do, why they do the certain things they do, why there are fees attached. I also learned how to count money. I’m not in the banking industry, but to this day, I use my ability to count money. I also had a good rapport at the bank. People asked me questions, such as reliability, trustworthiness, the fact that you’re able to deal with people’s money and well. That goes a long way if you’re just temporarily working at the bank, just as a job in-between jobs. It really goes a long way.
Interviewer: How would you describe the application and interview process?
CHASE Teller / CSR: One thing I did notice… I worked in three banks, JPMorgan Chase, Key Bank, and Fifth Third Bank. I did notice at Chase, they did banking on both coasts and in-between, as opposed to Key Bank and Fifth Third, they’re more regional and local. The application process was a little more difficult, because they had a little more to it. It was more you know how when people get on these job web sites, you got to plug in keywords so that they see your application, I felt like when I did the Chase application, I had to put the keywords in, I had to make my resume with the application seem better, because I know there are thousands of people, tens of thousands of people applying to this job. It’s one of the bigger hiring companies at Columbus. So, with that being said, the only thing that separated myself, I believe that separated myself, and I believe to this day that every job application that I apply online if I’m able to is after I apply online, I make a phone call, and if it’s not a phone call, the best thing you can do is just show up. I went to the branch as if I was going in for an interview. I went in there, looked for the manager, and went up to the manager. Even though I knew they had may resume on file, I went ahead and gave them one in person. You want to apply online, and if you can go to the branch, go to the branch, and hand them your resume. Let them know that you’re interested. Usually, what I do is come in and say, “I just want to see if that position is still available,” and if they say yes, I say “Well, I went ahead and applied, and I just wanted to apply in person, wanted you to know that I am interested in the position.” That goes a long way because they can put a face to the application. Plus, they can see that you’re really goal-driven. You’re a go-getter.
Interviewer: What questions did the interviewer ask during the job interview?
CHASE Teller / CSR: Of course, any knowledge in the banking industry or sales. They want to know about your sales. The thing about JPMorgan and Chase is they wanted to have people that are able to see the people’s needs, that’s really big with JPMorgan Chase and any bank, your ability to satisfy the customer and be nice for the customer, and find the right services that you provide that they really need that they don’t have, so that’s really what they like, especially if you have experience handling large sums of money, although at the time I did it, I guess there was more benefit to me showing that I was interested in the customer, and I was able to see opportunities between the bank and the customer.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
CHASE Teller / CSR: If you’re looking for a job with JPMorgan Chase, like I said, show that you have a good go-getter mentality, that you’re goal-driven, and that you aim to achieve goals beyond belief. Set a goal for 100, then go for 125, 150.
Apply Online: CHASE Application Online