Hiring process information for an interview at Chick Fil A
How to Get a Job at Chick-fil-A
Chick-fil-A enjoys notoriety for passionate, cheerful, and hardworking crew members who offer exceptional customer care. To find the right people to join the team, the fast food chain utilizes unique interview processes.
Vaires based on location
As a primarily franchise-operated corporation, franchise owners control all recruitment and evaluation processes. Interview processes may vary greatly by location, and applicants should go to interviews ready for anything. The hiring process may include phone, group, private, or panel interviews, and topics cover everything from hobbies to experience resolving customer issues.
To prepare for the Chick-fil-A interview, applicants should study the fast food chain and learn about company history, number of locations, and company culture. Candidates may also receive testing on company knowledge. The ability to cite specifics about the major restaurant indicates preparedness and interest in the job.
Applicants should also prepare for the interview by practicing answers for basic interview questions. Additionally, candidates should come up with questions to ask during the interview. Topics applicants want to ask questions about in the interview include advancement opportunities, restaurant operations, and company structure.
Interview Formats for Entry-Level Jobs
For team members and cashier jobs with Chick-fil-A, applicants usually participate in one or two face-to-face interviews with managers or owners. Interviews typically take places at stores. In some cases, personnel perform interviews at job fairs.
What questions might they ask?
A team member interview usually begins with:
Interviewers may then follow up with questions meant to gauge personality, such as:
- "What is an example of quality customer service?"
- "How would your friends describe you?"
Interviewers also typically inquire about experience, availability, and ability to work in fast-paced environments.
Interviewers often ask fun interview questions like:
Applicants contending for Chick-fil-A manager jobs often need to participate in three interview sessions. Managerial job hopefuls typically need to detail past experience with leading teams and ensuring customer satisfaction.
Some questions interviewers ask in the management interview process include:
Related: Chick-fil-A manager job description.
Hiring managers may also inquire about community involvement.
What Should I Wear?
Applicants should dress presentably by wearing casual business attire.
Making Lasting Impressions
A company dedicated to customer care, Chick-fil-A wants to hire applicants willing to provide outstanding service. Prospective employees should display polite, enthusiastic, and professional demeanors when interacting with hiring managers. No matter the question asked, applicants should provide positive, result-oriented responses. A successful interviewee should exhibit an eagerness to make customers happy. Applicants also want to express a strong desire to work.
Interview Tips From a Chick-fil-A Hiring Manager Video
Interviewer: What qualities do you look for in an applicant?
Chick-fil-A Manager: First, when we go over the application, make sure it’s filled out, make sure they included everything. One important thing is we look at their work history. We look at if there’s a lot of gaps in-between jobs, what they were doing, and experiences. When they first come in, we make sure they look presentable, and then we just judge on how they answer the questions. If we feel like they’re being honest, or if they were just telling us what we wanted to hear. So, we look for someone who is genuine, and just truthful.
Interviewer: What should an applicant do to prepare for an interview?
Chick-fil-A Manager: You want to do a little research about the company before the interview. Know what they do, what they stand for, what you think the work environment would be, how you can present yourself on how you can benefit them, not what they can do for you. Also, so you have questions for them. So if you go in and don’t know anything about the company, you won’t know anything when it comes to the interview.
Interviewer: What kind of answers do you look for in an interview?
Chick-fil-A Manager: We start off very basic, like: “Let me get to know you,” “Tell me a little bit about yourself.” Then we go into the basic interview questions, like how you react to a situation in the past where a customer is angry, how do you handle it, how do you handle conflicts with your peers, how do you react to stressful situations, just to see how they think they can react, and if they know their strengths and weaknesses, things like that. Then, also: “How do you think you would benefit the team?”, “How well do you work with others?” Things like that.
Interviewer: What is one of the best answers you’ve been given in an interview?
Chick-fil-A Manager: I interviewed one girl, I think she was about sixteen. She hadn’t had a job, but she was very confident in herself, so her just being confident, I think she said she had baby-sitting experience, but she used some of those skills, and transferred them to a real job. I liked that a lot, because she didn’t have much experience at all, but her answers were better than some who had a long list. So, it was just her being confident and thinking outside the box, and kind of transferring skills over.
Interviewer: How can an interviewee tell if the interview went well?
Chick-fil-A Manager: I think if the person’s really relaxed, you’re having more of a conversation than an actual question and answer, then that’s how you can tell it’s going well. Some people are very nervous and tense, and it gets kind of awkward. So, if you’re really relaxed, you can just tell it’s a truthful conversation coming, and if they ask questions at the end, that’s always a plus. If they seem very interested.
Interviewer: What should an applicant do after leaving the interview?
Chick-fil-A Manager: Some at the interview ask “What’s the next step?”, to know how many more people were interviewing, what the callback range will be, is good to ask at the interview so they’re not going home and trying to call right away, if we still have fifteen interviews. If not, just calling back, and checking back on the interview and application, not excessively, but enough time to know.
Interviewer: Describe the advancement opportunities for someone starting out.
Chick-fil-A Manager: Chick-fil-A is actually really good with growth opportunities. There’s different levels of team members, but as you move up in management, you have opportunities with corporate. Each Chick-fil-A is a franchise, with their own individual owners, but it’s all run by corporate. Most people that stick with Chick-fil-A for a good amount of time want to end up being owners, so they move up just by recommendations with that company, so if you’re a good employee, and you meet the standards to move up, you can move up pretty fast with the company, if that’s what you want to do. A lot of people are there to support you. If you’re a store manager, then the next thing you would do is start grand openings for other Chick-fil-A, so when they open, you’re on a grand opening team, so you go to help them, and if you do good in that, you can move up, and keep moving up.
Chick-fil-A Cook Interview Video
Interviewer: Please describe your job title and primary duties.
Chick-fil-A Employee: I was a food prep tech/cook. I would get in there early, prep the station, then just take orders, fill orders, and then clean up your station.
Interviewer: What was the work environment like?
Chick-fil-A Employee: It was a family environment. A lot of families come and eat there. It’s kind of more formal. It’s a nice atmosphere.
Interviewer: What was your favorite part about working there?
Chick-fil-A Employee: The food. I love Chick-fil-A.
Interviewer: Please describe a typical day as an employee.
Chick-fil-A Employee: You show up to work, you prep your station, you take orders, fill orders, and clean up. If you clean up while you’re working, there’s less to clean up during the day.
Interviewer: How would you describe the application and interview process?
Chick-fil-A Employee: I filled out my application, and then I would call back, made sure I called back that week or the week after. The squeaky wheel gets the grease-type philosophy. And sure enough, they called back, and I started the next week.
Interviewer: What questions did the interviewer ask during the job interview?
Chick-fil-A Employee: Wanted to know some work history, what kind of person I was, work ethic, extracurricular activities that I did. Just getting a feel for my personality, if I would fit right on their team.
Interviewer: What set you apart from the other candidates?
Chick-fil-A Employee: I offered to work hours that most people didn’t want to work: closing and Saturdays.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Chick-fil-A Employee: First impressions are everything, so make sure it’s a good one.