Chili’s Server

Chili’s Server Job Description & Interview

Job Description and Duties
Chili’s servers provide customer care to restaurant patrons. Job duties a Chili’s server performs include taking food and drink orders, serving drinks and menu items, and carrying out customer requests. During slow periods, Chili’s servers may need to perform additional tasks, such as clearing tables and assisting in the kitchen. Chili’s looks for friendly, customer-focused associates to work as servers. Servers at Chili’s must possess the ability to stand on foot for long periods of time and memorize orders. Chili’s servers must also know how to use the computer system to ring up orders and process payments.

Salary and Compensation
Hourly wages for a Chili’s server range from $2.00 to $10.00 an hour, depending on restaurant location and worker experience. In addition to hourly pay, Chili’s servers earn cash tips. Qualified Chili’s servers may also enjoy lucrative employee benefits. Servers may receive 401(k) retirement plans, insurance coverage, and medical plans. Additional job benefits an eligible Chili’s associate may earn include bonus incentives, tuition reimbursement, and paid vacation time. All Chili’s workers may take advantage of paid training, flexible work schedules, restaurant discounts, and advancement opportunities. Chili’s employees also enjoy a fun and friendly work environment.

Chili’s Server Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Chili’s Server: When I started, I was a runner, and so basically that means that you’re not the waiter, but the waiter will tell you, “Ok, these foods need to go to this table.” So, you have to memorize all the numbers of the tables. Then, they’ll tell you in which order the food should be served. I would just run the food out. I wouldn’t take any orders, but sometimes people would want water or sauce or whatever like that. Then eventually, after a while, I became barback also, so I was helping making sure the cups were clean and taken away from the tables and that people were having their drinks on time.

Interviewer: What was the work environment like?
Chili’s Server: It was really fun. It was people about my age. It was in my 20s, so it was very comfortable and fun, and everybody was really great. I think that it got stressful maybe Saturdays. Saturday nights were kind of crazy and especially if people had been drinking, but other than that, it was just a lot of fun.

Interviewer: What was your favorite part about working there?
Chili’s Server: I think it was that I was gaining experience as far as service. It was one of my first service jobs, and so learning about how a restaurant is run, how to serve people their food, and it was a lot more complicated than I thought it was going to be.

Interviewer: Please describe a typical day as an employee.
Chili’s Server: When I started, I would usually… when I started the job, I was a runner, so I would just make sure who I was attached to that day. I would usually have two or three servers that I would be helping, and so I would just jump right in and help them with whatever they needed.

Interviewer: How would you describe the application and interview process?
Chili’s Server: That I found through a temp agency actually, so they found me the job and it was a temp-to-hire. I went through a temp agency, and they vetted me and then introduced me to that company, and they eventually took me on after three months. There was a job interview, but it wasn’t as intense because they kind of already did the interview, but I did meet the manager.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Chili’s Server: I would say definitely the same as far as customer service goes, just being really friendly and outgoing. Always carry a pad of paper and a pen. Know that you’re not going to remember everything that’s going on, so I would say know your strengths, know your weaknesses, and introduce them at the interview, even just to say, “This is what I’m looking for. This is what I want to learn. This is what I know already. I’d like to improve myself.” That type of…

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