Cinemark Interview Questions & Tips

Hiring process information for an interview at Cinemark

Cinemark Interview Process Information

Movie theater chain Cinemark interviews for an assortment of customer service, management, and corporate entry-level positions and career opportunities. The interview process typically includes one-to-one interviews. To earn employment consideration, interviewees should list open availability and highlight specific skill sets related to movie theater operations and customer service. Hiring managers take between a few days and a week to contact a prospective worker to schedule a job interview, in most cases.

General Interview Questions

Cinemark interview questions span subject matter from customer service skills and theater operations to work history and schedule availability. Applicants regularly respond to inquiries like: "What are your long-terms goals outside of getting a job at Cinemark?" and "If someone buys a large popcorn at $10.50 and a small drink at $3.75 and they hand you a $20 bill, what is the exact change?" During the hiring process, managers also cover topics like movie theater projector use and proper protocol in case of fire or other emergencies.

How to Follow Up

Arrive at Cinemark job interviews in professional clothing to impress human resources personnel. Answer all interview questions carefully, honestly, and concisely throughout each round of the Cinemark hiring process. While the movie theater chain regularly hires individuals with no experience in the industry, applicants should still stress a fondness and personal interest in movies and entertainment. Do not plan to receive notice of intent to hire from Cinemark interviewers during a job interview. To check hiring status, contact a personnel manager after a few weeks of completing the final interview.

Cinemark Usher Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Cinemark Usher: At Cinemark, there are three different job titles; there’s box office, there’s concession, and there’s usher. An usher, they usually go to the top of the theater, check the projectors, change the film, and make sure everything is going properly with the movie from upstairs, and the projectors and everything. Other than that, they usually have to be a certain age to do that. It requires being by yourself all the time. They kind of got rid of that because a lot of that is automatic now, so at the movie theater, you usually do one of the other three. At the box office, that’s more of doing the tickets, doing refunds if people need those, and handling up front with customers before they actually go into the movie theater. Then, there’s the concession stand. They buy their popcorn or candy or drinks or anything like that. Then, the usher has a job throughout the shift where you’re a crew of ushers, and you alternate doing theater checks and cleaning up theaters in between movies, or doing lobby checks, restroom checks, making sure everything is clean. For two hours, each usher is supposed to rotate. Every two hours, they rotate, they stand on post. That’s where people come back ,had their tickets, they rip them, show them to their movie, show them which way to go, make sure everybody is paid to actually get in, so that there is a correct number of tickets for the correct number of people.

Interviewer: What was your favorite part about working there?
Cinemark Usher: I would say my favorite part was actually working with people I like, making money. The job itself I liked. It also had benefits, too, where you could see a movie with a friend, so that would be more of a plus. It was also able to work around my schedule. It’s easier to have this job that works around my schedule, do what I like, and be in a nice family-friendly environment. So, that’s what I like about it.

Interviewer: How would you describe the application and interview process?
Cinemark Usher: The application process… when I went through it, I heard they were hiring. So, I went in and asked if I could have an application and asked when was the next time they would be hiring. That was October 2009, and they told me they would be hiring in November. So, I filled out the application. Once a week, I would actually call to check on it. I really wanted to get the job at the time, so I’d check on it, go stop by and see my application status. Then, the last week of October, they called and gave me an interview time to come on through. I went in. They asked me some different things about movie theaters, personal questions about myself, like my interests, things that I need to work on or develop more, strengths and weaknesses. The interview wasn’t that long. After about a week or so, they called to tell me I got the job and to come in and sign the papers, then give them tax things, get my bank account set up to do direct deposit from the movie theater. And after that, I think I started working within the next few days. So, it wasn’t like a long process. The longest part was probably from filling out my application to before they were hiring, just the wait on that part. That was probably the longest part, but other than that, it went pretty quick.

Interviewer: What questions did the interviewer ask during the job interview?
Cinemark Usher: They wanted to know more about who I was as a person, like a people person that could take the daily hassles of working in a movie theater when it’s busy. Dealing with people who aren’t as appreciative, being able to come to the movie, because people come in that seem to have attitude because things seem to be taking longer than expected, or we get a lot of people who come to the movie theater and it’s the wrong one – they don’t have the movies that were supposed to be in the newspaper. They blame it on us, so they’re looking for people that are actually able to take the stress or a friendly people person – honest people that can be around all this money that they can trust with different situations in movie theaters. They’re working on the cash registers, on the candy items and everything, so they were just looking for the strengths and weaknesses there are as a person and working with a lot of other people.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Cinemark Usher: I’d tell them to make sure that they are always on time. When they come to the interview, they don’t have to fully dress up in the suit and tie, but make sure you’re presentable – dress pants, dress shoes, nice shirt – so that you’re actually interested; it’s not something you’re forced to do or don’t want to do, and show up in jeans and a t-shirt or something. You may get the job, but it will actually show that you’re presentable and you actually care about getting this job when you show up and you look nice. Make sure when you’re there, they’re not there because a lot of people may get the job because they know some people, but actually, show that you’re not just going to sit around and talk to your friends at this job when you work with them but actually show up and do work and get things done. Other than that, try not to, even if you have personal problems with people, try not to come across and work on that, so that you can actually get the job, and they’ll see you’re actually a good candidate for the job.

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2 user comments:

  1. dez s

    Will they ask about salary expectations, if so what should I say? Is saying minimum wage the best answer when filling out an application or being asked in an interview? What would sound more professional?

  2. N/A

    This question is actually on the application. Since this job generally starts out at minimum wage, it does make the manager feel slightly more comfortable when hiring you if you put down minimum wage, or even just a dash. If you write anything significantly above minimum wage it won’t necessarily affect your employment chances, but may cause the manager to wonder if you will leave immediately upon finding a hiring, starting wage. Good luck!


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