Cinemark Interview Questions & Tips

Cinemark Interview Process Information

Movie theater chain Cinemark interviews for an assortment of customer service, management, and corporate entry-level positions and career opportunities. The interview process typically includes one-to-one interviews. To earn employment consideration, interviewees should list open availability and highlight specific skill sets related to movie theater operations and customer service. Hiring managers take between a few days and a week to contact a prospective worker to schedule a job interview, in most cases.

General Interview Questions

Cinemark interview questions span subject matter from customer service skills and theater operations to work history and schedule availability. Applicants regularly respond to inquiries like: "What are your long-terms goals outside of getting a job at Cinemark?" and "If someone buys a large popcorn at $10.50 and a small drink at $3.75 and they hand you a $20 bill, what is the exact change?" During the hiring process, managers also cover topics like movie theater projector use and proper protocol in case of fire or other emergencies.

How to Follow Up

Arrive at Cinemark job interviews in professional clothing to impress human resources personnel. Answer all interview questions carefully, honestly, and concisely throughout each round of the Cinemark hiring process. While the movie theater chain regularly hires individuals with no experience in the industry, applicants should still stress a fondness and personal interest in movies and entertainment. Do not plan to receive notice of intent to hire from Cinemark interviewers during a job interview. To check hiring status, contact a personnel manager after a few weeks of completing the final interview.

Cinemark Cashier Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Cinemark Cashier: So at Cinemark, I was just a cashier and concessionist. Primary duties would be selling tickets and concessions at the cash register, dealing with customers on that basis, and then also cleaning theaters as movies let out.

Interviewer: What was the work environment like?
Cinemark Cashier: So the work environment was actually very comfortable. You worked in smaller teams with very friendly people, and it was very evenly-displaced workloads, so everyone had designated duties for that day. As you would come in, you would check your schedule and see what position you’d be working that day, and everyone would be sectioned off to their own parts.
So it’d be overall very fun I would say, probably like more casual job where you did what you did, and then outside of that you could try to excel in certain areas and have better interactions with customers and try to show that way that you may be better at that or clean fast or take on more responsibilities with cleaning.

Interviewer: What was your favorite part about working there?
Cinemark Cashier: Favorite part about working there would be, I would say just the overall work pacing. So the movie theater was a smaller Cinemark, but all the movies would start at one time, so we would get this huge rush of customers that would all come at once. So for an hour and a half, you’d be working non-stop, customer after customer, hundreds of people, and it’d be very fast-paced, but still basic tasks where you could get into a good rhythm, and then there’d be a downtime of about an hour as you’re waiting for the movies to let out. And while that downtime is there, you can have conversations with your coworkers, but you’re also cleaning the lobby, you’re preparing for the next rush of customers. It was a very nice pattern and flow of high-intensity work and then a little bit of downtime where you could relax but still get ready for the next rush.

Interviewer: Please describe the application and interview process.
Cinemark Cashier: So the application process, I pretty much just walked in to the front desk and I asked if they were hiring. They said that they were, so I asked for an application, and I filled it out, and probably about a week later they called me, asked me to come in for an interview, and I just went in and sat down and they asked me basic questions about things that I do outside of what work would be, so school, extracurricular activities, things like that.
And then they asked me some hypothetical situations, if I were to work there and a customer did something or something happened with a certain situation, how would I react in that situation and what steps would I take to make something better if something did go wrong.

Interviewer: How were you notified that you received the job?
Cinemark Cashier: So I would say about a week it took them to call me. I think they were looking at other applications that had already been turned in, and they went through several other interviews, I think maybe three after I had already come in for mine. But yeah, about after a week they called me and they asked if I would like the job. First they asked me if I was still interested in the position, and once I said yes, they offered for me to come back where they would show me the upstairs and take me to an office and look at the paperwork that I would have to fill out, and asked me what my schedule would be like and what they were looking for specifically as far as work availability and specifics for the job, if I would still be willing to do that, because I think they really wanted to make sure that I was still interested in what they were offering for a position.
So once they made sure I was good with that, I filled out the paperwork and I did a training day probably about two weeks later, because they have to wait for the paperwork to be cleared by the company. So about two weeks after that I did a training day, and then I started working.

Interviewer: What set you apart from other candidates?
Cinemark Cashier: So I think one of the things that really made me stand out to help me get the job was my ability to react to situations on my own. A lot of people, before they’ve had a job, or if this is their first job, and they are presented with a hypothetical, if maybe something goes wrong or a customer is really angry, their first answer might be go to the manager and ask them what to do, but the manager isn’t always around or the manager may have other things to do. So a lot of my answers involved ways that I personally would take care of a situation or made me deescalate a high-intensity situation if a customer was angry, or maybe a way that I personally could help them as an employee.
Obviously, I don’t have a lot of free range of I can give out free stuff, but there are other things you can do as an employee and ways to converse with a customer to make them seem like they are an important part of coming to that and their experience is important to you, and how you can make their experience better.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Cinemark Cashier: If someone’s looking to get a job at a Cinemark, I would say definitely show your interest in movies, because obviously having a hobby isn’t always going to get you a job, but when you’re working with customer service or something where you’re going to be dealing with customers, a lot of that customer’s positive experience from going to any store or movie theater is that short bit of conversation that they have with an employee.
So a short little bit of time that you have, if you talk with someone about maybe they’re excited to see a new Marvel movie, and you happen to really like Marvel movies, so you just mention something really quickly about how you’re also excited to see that. It really enhances the customer’s experience and makes you appear like a better employer.
So if you have a hobby and there is a job that has something to do with that hobby, for sure pursue it.

Cinemark Usher Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Cinemark Usher: At Cinemark, there are three different job titles; there’s box office, there’s concession, and there’s usher. An usher, they usually go to the top of the theater, check the projectors, change the film, and make sure everything is going properly with the movie from upstairs, and the projectors and everything. Other than that, they usually have to be a certain age to do that. It requires being by yourself all the time. They kind of got rid of that because a lot of that is automatic now, so at the movie theater, you usually do one of the other three. At the box office, that’s more of doing the tickets, doing refunds if people need those, and handling up front with customers before they actually go into the movie theater. Then, there’s the concession stand. They buy their popcorn or candy or drinks or anything like that. Then, the usher has a job throughout the shift where you’re a crew of ushers, and you alternate doing theater checks and cleaning up theaters in between movies, or doing lobby checks, restroom checks, making sure everything is clean. For two hours, each usher is supposed to rotate. Every two hours, they rotate, they stand on post. That’s where people come back ,had their tickets, they rip them, show them to their movie, show them which way to go, make sure everybody is paid to actually get in, so that there is a correct number of tickets for the correct number of people.

Interviewer: What was your favorite part about working there?
Cinemark Usher: I would say my favorite part was actually working with people I like, making money. The job itself I liked. It also had benefits, too, where you could see a movie with a friend, so that would be more of a plus. It was also able to work around my schedule. It’s easier to have this job that works around my schedule, do what I like, and be in a nice family-friendly environment. So, that’s what I like about it.

Interviewer: How would you describe the application and interview process?
Cinemark Usher: The application process… when I went through it, I heard they were hiring. So, I went in and asked if I could have an application and asked when was the next time they would be hiring. That was October 2009, and they told me they would be hiring in November. So, I filled out the application. Once a week, I would actually call to check on it. I really wanted to get the job at the time, so I’d check on it, go stop by and see my application status. Then, the last week of October, they called and gave me an interview time to come on through. I went in. They asked me some different things about movie theaters, personal questions about myself, like my interests, things that I need to work on or develop more, strengths and weaknesses. The interview wasn’t that long. After about a week or so, they called to tell me I got the job and to come in and sign the papers, then give them tax things, get my bank account set up to do direct deposit from the movie theater. And after that, I think I started working within the next few days. So, it wasn’t like a long process. The longest part was probably from filling out my application to before they were hiring, just the wait on that part. That was probably the longest part, but other than that, it went pretty quick.

Interviewer: What questions did the interviewer ask during the job interview?
Cinemark Usher: They wanted to know more about who I was as a person, like a people person that could take the daily hassles of working in a movie theater when it’s busy. Dealing with people who aren’t as appreciative, being able to come to the movie, because people come in that seem to have attitude because things seem to be taking longer than expected, or we get a lot of people who come to the movie theater and it’s the wrong one – they don’t have the movies that were supposed to be in the newspaper. They blame it on us, so they’re looking for people that are actually able to take the stress or a friendly people person – honest people that can be around all this money that they can trust with different situations in movie theaters. They’re working on the cash registers, on the candy items and everything, so they were just looking for the strengths and weaknesses there are as a person and working with a lot of other people.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Cinemark Usher: I’d tell them to make sure that they are always on time. When they come to the interview, they don’t have to fully dress up in the suit and tie, but make sure you’re presentable – dress pants, dress shoes, nice shirt – so that you’re actually interested; it’s not something you’re forced to do or don’t want to do, and show up in jeans and a t-shirt or something. You may get the job, but it will actually show that you’re presentable and you actually care about getting this job when you show up and you look nice. Make sure when you’re there, they’re not there because a lot of people may get the job because they know some people, but actually, show that you’re not just going to sit around and talk to your friends at this job when you work with them but actually show up and do work and get things done. Other than that, try not to, even if you have personal problems with people, try not to come across and work on that, so that you can actually get the job, and they’ll see you’re actually a good candidate for the job.

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  • dez s says:

    Will they ask about salary expectations, if so what should I say? Is saying minimum wage the best answer when filling out an application or being asked in an interview? What would sound more professional?

  • N/A says:

    This question is actually on the application. Since this job generally starts out at minimum wage, it does make the manager feel slightly more comfortable when hiring you if you put down minimum wage, or even just a dash. If you write anything significantly above minimum wage it won’t necessarily affect your employment chances, but may cause the manager to wonder if you will leave immediately upon finding a hiring, starting wage. Good luck!

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