Citizens Bank Job Interview Questions & Tips

How to Get a Job at Citizens Bank

Citizens Bank, formally known as Citizens Financial Group, oversees operations of several financial services firms in the United States. Based out of Rhode Island, the regional banking chain primarily operates in the Midwest and New England. A workforce of over 20,000 professionals and entry-level associates maintains the company through branch locations, call centers, and corporate offices. The major corporation uses an online recruitment system to hire on new employees.

Four-Part Assessment

In order to initiate the interview process, eligible candidates complete a four-part online test gauging various subjects from basic math skills to customer service abilities. After completing the four-part assessment, workers may receive a phone call to schedule face-to-face interviews with hiring representatives. An applicant may wait up to a week to hear back from Citizens Bank regarding an invite to interview in-person. Workers who wait more than a week, chances are Citizens Bank has moved on to other candidates.

Interview by Phone

The initial phone call to schedule a Citizens Bank job interview may, in fact, materialize as an informal question-and-answer session. During the phone call, human resources representatives may inquire about past experiences working in the financial industry, personal and professional hobbies or interests, and desires to work for the bank. Treat the phone call like an interview from the very onset. Address the person on the other end of the line in a professional order.

Meeting In Person

The final stage of the Citizens Bank interview process includes 1:1 job interviews with a potential manager. Human resources personnel may sit in on the final interview, as well. Hiring representatives employ interview questions typical of the banking industry during this phase of recruitment.

Questions about Banking

Workers respond to hypothetical questions based on common scenarios encountered in banking work environments. Interview questions include inquiries such as: "How would you react if someone were to object to the way you conduct business?" and "What type of experience do you have in sales or customer service?" Applicants in search of more technical positions may need to further test off on abilities. For example, IT job seekers may need to demonstrate knowledge of basic HTML. Human resources applicants may need to demonstrate workplace sensitivity training or other procedures of ethics. The average applicant spends about a week or two testing and interviewing during the hiring process.


  • crystal says:

    I just went through the interview process with citizens bank. I received a call from the recruiter about a week later. I went on 2 different interviews ant 2 different locations before I was offered a position. Overall the process was not too bad but it was a little time consuming.

  • Mohamed Ouarrak says:

    I just applied for a Personal Banker position at Citizen Bank, and I was wondering if I should wait for the hiring manager to call me or should I contact the manager of the branch that I applied for?

    Thank you

    • Anna T says:

      A recruiter will contact you.

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