Convergys Job Interview Questions & Tips

How to Get a Job at Convergys

Convergys, a leading provider of customer management solutions across the globe, seeks interested job seekers to fill a variety of call center positions within the company as well as placement with direct partner companies. The interview process executes simply and quite straightforward. Applicants apply online, which then leads to screening by phone and ultimately proceeds to assessment testing. The interview process lasts between one and two weeks, with offers of employment coming at the culmination of the hiring procedure. Candidates may receive offers to work from home or at a physical call-center location.

Frequently Asked Interview Questions

"How do you ensure that you provide customers with the best possible service?" and "Are you O.K. with a flexible schedule?” represent typical interview questions faced during the Convergys interview process.

How to Impress Convergys Hiring Personnel

Applicants should show a proclivity for customer service work as well as demonstrate genuine knowledge of working through difficult customer issues successfully. Relate any previous experience correlating to the position applied for, if possible. Candidates should show preparedness for interview questions by researching current customer care techniques utilized in the field.


  • angelica says:

    What education level (high school or college) is required for the job?

  • Ankit says:

    How many rounds of job interviews they are conducting that we have to clear? and mostly what type of interview rounds there are?

  • anjenet says:

    What should I wear for the interview at convergys?
    Do they need fluent english in answering their questions?

  • Rj Pontino says:

    What other questions they ask? How do you answer certain questions?

  • sg411 says:

    To interview at Convergys, the proper attire you should wear is business casual. Dress pants, blouse, no tennis shoes and 2 copies of your resume on hand that you can give to the intervier(s)

  • jason d. says:

    I’m still confused on what to wear to the interview…. and is there a specific time for the first interview?
    I have an interview this April 5…. I’m super nervous.

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