Hiring process information for an interview at Convergys
How to Get a Job at Convergys
Convergys, a leading provider of customer management solutions across the globe, seeks interested job seekers to fill a variety of call center positions within the company as well as placement with direct partner companies. The interview process executes simply and quite straightforward. Applicants apply online, which then leads to screening by phone and ultimately proceeds to assessment testing. The interview process lasts between one and two weeks, with offers of employment coming at the culmination of the hiring procedure. Candidates may receive offers to work from home or at a physical call-center location.
Frequently Asked Interview Questions
"How do you ensure that you provide customers with the best possible service?" and "Are you O.K. with a flexible schedule?” represent typical interview questions faced during the Convergys interview process.
How to Impress Convergys Hiring Personnel
Applicants should show a proclivity for customer service work as well as demonstrate genuine knowledge of working through difficult customer issues successfully. Relate any previous experience correlating to the position applied for, if possible. Candidates should show preparedness for interview questions by researching current customer care techniques utilized in the field.