Dairy Queen Crew Member Job Description & Interview
Job Description and Duties
What Does a Dairy Queen Crew Member Do?
A crew member prepares food and drink items at Dairy Queen fast food locations. During busy hours, DQ crew members may operate cash registers and drive-thru windows and take food orders, as well. Additional job duties may include maintaining clean work stations, taking inventory, and unloading shipments from delivery trucks.
Other Daily Duties
Specific responsibilities typically vary by fast food restaurant location and worker experience. Crew member training involves similar orientation as cashiers, although primarily focuses on food production and sanitation.
Salary and Compensation
How Much Do They Get Paid?
Dairy Queen crew members typically work part-time shifts, or roughly 20 to 30 hours per week. Some restaurant locations may offer full-time team member jobs. Average pay for crew member associates generally falls around $9.00 per hour. Starting pay for DQ team members hovers around minimum wage, and wages increase with experience and promotion.
Additional Job Benefits and Advancement
Career opportunities, such as supervisory and managerial roles, provide Dairy Queen crew members with viable avenues for advancement. Work benefits offered to qualified Dairy Queen employees include meal discounts, 401(k) retirement plans, paid time off, and healthcare coverage. Additional job benefits and eligibility requirements vary by DQ location.
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Dairy Queen Crew Member Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Dairy Queen Crew Member: Again, they really didn’t have a specific job title for me. It was kind of, just working whatever I needed to that day. There are always people in the back working food, so you need a special license for that, but I didn’t have one, because I was 16, 17.
So, I just worked the front doing register work or making ice cream, or working the drive-thru.
Interviewer: What was your favorite part about working there?
Dairy Queen Crew Member: Yeah, I mean, it depended on if you worked the morning shift or the night shift, really. The morning shift was a little bit more cleaning, restocking, helping patrons who came through, but again, a lot of people who came, they came at night, really.
So, that one had a lot more employees working, more fast paced, making ice cream all the time, working at registers the whole time. So, that one you were more at one position, where if you worked in the morning it was a little more flexible that you would do kind of, everything.
Interviewer: What was your favorite part about working there?
Dairy Queen Crew Member: I mean, it was pretty clean and again, I didn’t like handling food as much and ice cream, it’s just a little bit easier in that sense. I guess it was pretty easy work and the people there were nice. It’s kind of, like a friendly environment in general.
Also, a nice perk was just, the 50% discount you would get on everything. So, at the end of the night you’re working, it’s been a long shift and you can get an ice cream for like, two bucks and it’s really nice.
Interviewer: Please describe the application and interview process.
Dairy Queen Crew Member: Sure. Well, I had a friend that worked there, actually, previously who recommended it to me. They were just like, “Oh, if you come in ask for in an application, that’ll be fine.” So, I just came into the front register said, “I would like to apply for a job here.” They gave me a pretty simple application. Just my name, any previous jobs and again, I didn’t have any jobs before that and they still hired me.
So, you don’t really have to have that much previous experience to work there. It’s a really good first place to work, I’d say. So, just filling out kind of, your name, regular information, just turn that in and as I turned it in the manager was there so they interviewed me just kind of, on the spot.
So, it was just pretty simple, about school stuff that I had been in, if I could work a flexible schedule, how many hours I could work a week, pretty simple, but I was hired that day.
Interviewer: What questions did the interviewer ask during the job interview?
Dairy Queen Crew Member: Again, I think it was just what year I was in school, if I had any previous experience, if I felt comfortable working customer service. I think they asked me a few questions kind of, catered to what I would happen if something happened. Like, if my drawer was short what would happen? Or if somebody was upset with their order what would I do?
And kind of, just regular customer service questions and how you would handle specific situations.
Interviewer: What set you apart from other candidates?
Dairy Queen Crew Member: I think I just had a really flexible schedule, which they really look for. Again, because I wasn’t working anything else or doing any school stuff outside of that, and I just seemed really motivated. I was there, I turned my application in pretty quickly and the fact that I had known someone that worked there before, who also had a really good work ethic and the fact that we went to school together and we’re friends they kind of, saw that and they were like, “Oh, well this person was a really good worker I could see how someone else who was close to them would also be a good worker.”
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dairy Queen Crew Member: Again, come at the beginning, if you’re starting in the summer seasons, which I did, come pretty early in the season so you can get a job for the summer that’s always really good.
Summer work is a little bit … If you’re looking for something a little faster paced and not so slow, and just like, stocking and being there, in the winter not many people come.
If you’re looking for something more fast paced, again, try to get your application in a little bit early. As well as just, show that you’re a good, motivated worker. Take the training really seriously, because again, they kind of, do maybe, three training sessions.
They train you on how to make all the ice cream, how the setup is of everything, how to work the registers and then they just kind of, throw you into it and hope that you learn along the way.
So, I’d say take your training really seriously and try to get your application in a little bit before when you want to work.
Dairy Queen Crew Member 2 Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Dairy Queen Crew Member: I was a crew person at Dairy Queen. I kind of got to work at all the different areas because we were all in a smaller store. Some of the responsibilities we had were cashier, working with money, helping out with the front of the store. There was the grill, which I didn’t do very often, just because I was usually a cashier and ice cream person. But, the grill is really fun to work in because you get to work with the meat and make all the sandwiches. There’s a lot to remember, but they have a diagram. Then, the other third position is ice cream person. Usually, there’s two of you working because you have someone working the drive-thru, and you get to make people’s ice cream, which makes people smile a lot.
Interviewer: What was the work environment like?
Dairy Queen Crew Member: We had a really positive work environment. It was a really fun job. I actually remember one of the things during my interview process; my soon-to-be manager asked me, “How well do you handle a joke?” Everyone just kind of mixes around. You bump into each other. Everyone makes mistakes, and we’ll make fun of you. It’s just one of those things – you have to enjoy your job – and so everyone is really friendly. Every once in a while, you’ll get an employee that doesn’t talk too much, but they’ll warm their way up. It was just a really positive work experience, I guess.
Interviewer: Please describe a typical day as an employee.
Dairy Queen Crew Member: Well, if you open in the morning, the first thing we do is refresh all the machines. At night they’re taken apart, so in the morning, they’re put back together. We clean them again, just in case there’s a mildew buildup or we missed something. Eventually, you start running water through the machines. Once they get all of that done, then you start preparing your meats. Our store opened up at 10:30. We’re usually ready to go at 10:15. If we got a line of traffic, we would open up. Depending on what position you’re on for the day… if you’re on cashier or behind the desk making ice cream, back on the grill – some Dairy Queens don’t have grills, I’ve noticed, but I did. Then, at nighttime, we would take them back apart; you close up the shop. We were usually there an hour after for closing procedures. Everything… as long it went smoothly, everyone was out pretty quick.
Interviewer: How would you describe the application and interview process?
Dairy Queen Crew Member: I had worked a lot in the town, and so I kind of already knew the manager at Dairy Queen, only because my sister had played softball with his daughter. Then, whenever I came in for the interview, they didn’t recognize me. The questions were like, “Can you have fun in the workplace?”, “Are you okay to be made fun of?”, “How do you deal with stress management?” – because occasionally you’re really busy, when it’s summer people really want their ice cream, like this. The interview was pretty calm, relaxed. I got called maybe two hours after my interview, asking: “Can you come back in? We would like to train you.” It was just really friendly, very personal, and it was really fun.
Interviewer: What questions did the interviewer ask during the job interview?
Dairy Queen Crew Member: Availability. They wanted to know a little about me as a person; they asked me to describe myself, which was cool, because not a lot of jobs care about that. Integrity is really important to them because if you make it up, you’ll be a cashier – that’s kind of a problem if you’re handling money. They wanted to make sure I was going to be to work on time – “Do you have a car?” That’s really about it. There are various questions about what you would do in this situation. Other places do that on paper, and they do it in person for a different feel.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dairy Queen Crew Member: I would say first get an application because I think that’s the biggest thing. A lot of people are just afraid to apply to places. You just have to put yourself out there. Don’t be afraid to sum yourself up, tell that you’re awesome, that you’re going to be the best employee they’ve had. Don’t be afraid to set yourself in a good light, even if it seems like you’re being cocky. Always smile because you’re in fast food, and it’s really stressful, and you have to stay positive.
Dairy Queen Team Member Interview Video 3
Video Transcript
Interviewer: Please describe your job title and primary duties.
Dairy Queen Team Member: At Dairy Queen, I was just a regular team member. I worked at the drive-thru, and it was very simple; you get the food, put it through the drive-thru, working at the register, simple activities like that.
Interviewer: What was the work environment like?
Dairy Queen Team Member: The manager was great. I worked with a lot of early high school students, around ninth-grade or 10th grade, maybe a little older, and it was really fun. I worked with a lot of friends, it was a very small town – tiny town in Ohio. You’d see people you knew going through. Again, the manager was great, very relaxing environment, not a ton of pressure. If you did your job right, you were fine.
Interviewer: What was your favorite part about working there?
Dairy Queen Team Member: I love ice cream, so that was fun. I also love working with people, and again that’s just the perfect environment if you enjoy being around a lot of people, because you’re around people all the time, its constant contact.
Interviewer: How would you describe the application and interview process?
Dairy Queen Team Member: The application was simple, it was just a lot of questions about why you want to work there, what types of skills you have, do you consider yourself good with people, are you a good team member, do you work well with other people, just general questions about being a team player. The interview process… you get called after you apply, and you go in and talk with the manager and everything, and hopefully you get hired.
Interviewer: What questions did the interviewer ask during the job interview?
Dairy Queen Team Member: They asked the generic questions, like health concerns, personality things, stuff like that. I definitely wasn’t too in-depth. It’s the same as working any other place. They didn’t have a lot of crazy questions, nothing too out of the box.
Interviewer: What set you apart from other candidates?
Dairy Queen Team Member: I think the things that set me apart were my enthusiasm for the job, and for just being a part of a team, working with other people. I was really excited to start working there and also my responsibility level. I was getting really good grades in school, and I was also really involved, so that shows you can actually handle different tasks, you can manage your time well, and you can definitely be responsible member of a team in any job really.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dairy Queen Team Member: I would say have a very friendly demeanor when you go in for your interview. You should always want to work there. If you aren’t going to enjoy the work, don’t even apply, because you won’t do a good job. So if you really want work there, then awesome. They’ll come across that in the application and during the interview, and you smile a lot, and you have a great time, and that’s probably the best advice.
