Dick’s Sporting Goods Cashier Job Description & Interview
Job Description and Duties
What Does a Dick’s Sporting Goods Cashier Do?
Dick’s Sporting Goods cashiers perform job duties similar to other cashiers in the sporting goods retail industry. Applicants seeking Dick’s Sporting Goods cashier jobs need no real work experience to receive employment consideration; however, individuals with experience may receive preferential treatment from store hiring managers.
Ideal Character Traits of a Dick’s Employee
Ideal candidates possess excellent customer service skills and basic computation skills. Primary job duties include completing money transactions, providing change, and answering questions about products, services, and policies. Training includes basic operation of a cash register and pricing guide as well as policy and protocol orientation.
Salary and Compensation
How Much Do They Get Paid?
The entry-level position of cashier typically pays around $9.00 an hour at Dick’s Sporting Goods. Experience and advancement into supervisory or managerial roles may increase wages. Most cashiers work part-time schedules, or 20 to 30 hours per week. Dick’s Sporting Goods offers full-time cashier jobs in some locations, as well.
Holiday Scheduling
During busy holiday seasons, cashier employees may work long or irregular hours. Availability of hours and regularity typically vary by Dick’s location.
Additional Benefits
Employee benefits, such as 401(k) retirement plans, paid time off, and health insurance options, provide qualified Dick’s Sporting Goods workers additional incentive.
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Dick’s Sporting Goods Cashier Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Dick’s Sporting Goods Cashier: I was a cashier, and my primary duties were assisting customers face to face and handling money, ringing them out, helping them find where they were going if they were looking for a specific item, cleaning up the areas around the register, stocking shelves whenever possible, and other departments when needed.
Interviewer: What was the work environment like?
Dick’s Sporting Goods Cashier: It was a nice place to work. A happy, quiet place to work, usually. Except in the holiday season.
Interviewer: What was your favorite part about working there?
Dick’s Sporting Goods Cashier: Honestly, I was always busy, just because we were in a shopping mall, so we always had customers all the time. So, it was busy. We always had something to do, somebody to talk to, and somebody to help out.
Interviewer: Please describe a typical day as an employee.
Dick’s Sporting Goods Cashier: You’d get in a little bit earlier before your shift starts to get your register and count your money and such. Then, you’d go down, get the other guy in the area, and you’d switch your registers. Then, you would usually restock your area, fill up the bags, clear the security tags – any returns, you get rid of those. You’ll usually have customers waiting for you. So you just, “Can I help the next customer in line?”, and go on from there. Scan items, de-tag them, bag them up for them, and wish them off – “Have a great day” and stuff.
Interviewer: How would you describe the application and interview process?
Dick’s Sporting Goods Cashier: The application is online only. So, there’s no walking in, handing your resume in and talking to the manager, or anything personal like that, since it’s such a big company. At the time, it wasn’t a long process; whereas now, if you want to rehire or apply, it’s a little bit longer because they have a questionnaire portion to it. But, you apply online, they call you back. They called me a couple weeks later and they scheduled an interview with me, and I talked to the store manager and the cashier manager. So, they said “We’re going to hire you for cashiering,” and they sent me over to the cashier manager. Then, after that, the next interview was about the training process.
Interviewer: What questions did the interviewer ask during the job interview?
Dick’s Sporting Goods Cashier: Basically, they wanted to know why they should have me as their cashier and not somebody else, and if I’d be able to work as a team player, if I could work in a group and work with others well. They had a lot to do with customer interactions, like: “Can you deal with customers that are angry with you or upset with you?”, “Are you able to deal with many customers back to back?”, “Are you able to deal with customers for long periods of time?” So, they just wanted to see if I could get along with people, and also if I could get along with customers, the non-ideal “perfect customer,” the more realistic, angry, upset, lost, or confused customers.
Interviewer: What set you apart from other candidates?
Dick’s Sporting Goods Cashier: Just because I had experience with working as a cashier before, so that kind of helped my case a little bit. The fact that I was outgoing and outspoken and was able to answer all their questions honestly, whether it was something they wanted to hear or was something they probably wouldn’t want to hear. I would rather be honest with them and tell them how it really is, rather than just lie to them and find out later, “Well, you said this, you really aren’t what we wanted. So, give them, “I am what I am, and if you want me, great, and if not, that would be okay, too.”
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dick’s Sporting Goods Cashier: Don’t take it personally if the customers aren’t happy with you. The reason why a lot of times customers are really upset with you is you do spend a lot of money, and when the transactions end up at $300 or $400, that’s when people will get more emotional and take it personal. At first, I did take it personal, and I didn’t really want to be there anymore. These customers really don’t like me because I can’t return things and I don’t want them mad at me. You’ll be able to understand if it was something you were trying to return for $400, and I might be able to give you back $100, which is just a policy which we tell them when they buy the items.
