Dick’s Sporting Goods Interview Questions & Tips

Hiring process information for an interview at Dick's Sporting Goods

What Are They Looking For?

Authentic full-line sporting goods retailer Dick's Sporting Goods is committed to providing the best service anywhere. The retail chain hires highly knowledgeable and committed workers to fill positions throughout each store. Maintaining departments for team sports, exercise, footwear, apparel, golf, outdoors, and fan merchandise, the retailer needs a team with a diverse range of knowledge and interests. The sporting goods retailer uses a standard interview process to screen capable, entry-level applicants. Managerial interviews tend to vary by department and job title.

Types of Interviews and Questions To Expect

Job hopefuls looking for customer service roles, like cashier and associate positions, need to complete one or two face-to-face interviews with Dick's Sporting Goods store managers. Interviews are relatively relaxed and feature basic questions covering previous work experience and customer service skills. Typical questions include: "Have you ever asked customers to sign up for store credit cards or rewards programs?" and "When have you worked as part of a team to accomplish a common goal?" Applicants may also need to answer questions about sports background and company knowledge. In some cases, applicants may need to complete questionnaires after interviews.

Interviewing for Manager Roles

Most management careers with Dick's Sporting Goods require applicants to successfully complete two to three interviews. Managerial interviews are usually conducted one on one with district or regional management. Interview questions are largely behavioral and require applicants to draw answers from relevant experiences with past employers. Common questions management applicants encounter are: "Tell me about a time you had to resolve a situation with an unhappy customer," "Tell me about a time you had a problem that you didn't know a solution to," and "What have you done in the past to reduce loss?" Hiring personnel often wrap up interviews with salary discussions.

Using Past Experience to Your Advantage

Dick's Sporting Goods looks for customer-oriented workers with passion for sports, and applicants should show these qualities with each answer. Whenever possible, job seekers want to bring up past accomplishments with customer care. For best responses, applicants want to describe specific customer service challenges and actions taken to overcome the obstacles. When talking about past experiences, job hunters need to keep responses positive and truthful. Using proper eye contact and posture will demonstrate the communication skills and professionalism the sports retailer desires in an applicant. The company prefers to hire flexible crew members, and applicants want to show open work availability.

Dick’s Sporting Goods Cashier Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dick’s Sporting Goods Employee: I was a cashier for a year and a half. The last half of the year I was there, I was a greeter and would just say, “Hey, how are you?” Before that, I was a cashier. Basic cashier things: I had to run register, do returns, all that stuff.

Interviewer: What was the work environment like?
Dick’s Sporting Goods Employee: It was usually pretty busy. It was always fast paced, something to do. There’s always a customer to help or something that needed stocked, or put away, or picked up, or whatever. Constant moving, so it made time go fast.

Interviewer: What was your favorite part about working there?
Dick’s Sporting Goods Employee: Probably the people that I worked with.

Interviewer: Please describe a typical day as an employee.
Dick’s Sporting Goods Employee: You’re supposed to get there 10 minutes early, so you can count your register. You’d have to go up front, make sure your register is all clean. You open your register, make sure you count your drawer down, pull out your deposit, and that’s pretty much it.

Interviewer: How would you describe the application and interview process?
Dick’s Sporting Goods Employee: I applied online, then they called me in for an interview. The first interview I did, they were going to hire me for the team sports department. Then, they figured out I don’t know anything about sports, so they told me they were going to talk with my front-end manager. Then, I took an honesty test. Then, they called me two days later and told me I passed it, and I got the job.

Interviewer: What questions did the interviewer ask during the job interview?
Dick’s Sporting Goods Employee: They asked me if I knew anything about sports, if I followed anything, if I played anything. They wanted to know my past experience, if I had cashiering experience or not, and I think that was pretty much it.

Interviewer: What set you apart from the other candidates?
Dick’s Sporting Goods Employee: I think they liked that I’m a friendly person. I had the past cashiering experience, and I knew what I was doing, I was good at it, and I have a willingness to learn, and they taught me some stuff about sports that I needed to know.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dick’s Sporting Goods Employee: Like sports. Play something because it helps things. Also, be good at advertising and selling there because they push their credit cards and rewards cards there a lot.

Dick’s Sporting Goods Stock Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dick’s Sporting Goods Stock Associate: I held multiple job titles, but the biggest one is probably stock boy or just kind of stock in general. The duties included re-shelving items, unloading freight, re-loading ship from stores. We would have employees that would package up items and then part of our stock duty would be loading up the trucks to send them out, just other things like that, moving inventory in and out of the back rooms.

Interviewer: What was the work environment like?
Dick’s Sporting Goods Stock Associate: For the most part, I was kind of behind the scenes so not really much going on outside of the store other than just re-shelving it. In the back stock rooms, it’s kind of dim and quiet so if you’re a peaceful person, it’s obviously not a bad thing because you’re doing your job and it’s not too stressful.

Interviewer: How would you describe the application and interview process?
Dick’s Sporting Goods Stock Associate: You have to apply online and then you call or they call you, one of the two, whichever one you’re searching for. It’s typically better to call them because they get so many applications in a day. They try to weed out and see who calls them because then it shows initiative and that’s what they like to see. When I went in for my interview after my application process, I originally interviewed for cashier and then stock kind of just came up. The manager of stock is actually a manager of the footwear department too because that’s where most of the back rooms are, so I had to do an interview with him and then an interview with the store manager as well and be approved by both before I could get the position.

Interviewer: What questions did the interviewer ask during the job interview?
Dick’s Sporting Goods Stock Associate: Since it is Dick’s Sporting Goods, their questions were kind of different. They look for people who are athletes, so everyone is kind of like a certified professional; you have knowledge of everything in the background. They ask you, “Do you have any leadership roles on any high school sports?” “Did you participate in any sports?” “Provide an example of a time when you and a teammate had an argument and how you worked past it,” just simple things like that, stuff that could transfer over into a job interview, questions that could be easily transferable or reworded to sound more professional, but they like to make it seem more driven to the sports side.

Interviewer: How were you notified that you received the job?
Dick’s Sporting Goods Stock Associate: I was notified actually the day of my interview with the store manager. After sitting down and talking with the stock manager, we rescheduled an interview for the next week, same day next week. I don’t know if that’s how it goes for all of it, but that’s just how my store did it. When I went down and I sat in, and I talked to the store manager, he actually hired me on the spot. He told me I would start my training on Saturday, unofficially, and I would go in to watch a video. I had to do all of my video training before I could actually go on to start working.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dick’s Sporting Goods Stock Associate: Dick’s is a laid back store from my experience. Working in Toledo, there’s three different stores here, so I would go and I would help out with other stores. No matter what store I went to, it was a laid back experience. I would say, just go in and be positive and have a good attitude and good personality because that’s what they look for at Dick’s. They want people who are going to be happy while they’re working, not people who are downers, so just kind of be positive and happy.

More Dick’s Sporting Goods Interview Videos:

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3 thoughts on “Dick’s Sporting Goods Interview Questions & Tips

  1. robert wilson

    What types of questions do they ask you during the interview?

    Reply
  2. pbnj

    does dicks sporting goods drug screen in MA?

    Reply
  3. Samantha Merkel

    I have an interview with Dick’s August 7, 2012 at noon and I am very thankful to have found this website! I applied for cashier at the new store that is opening and they had me pick an interview slot as soon as I finished my application! I have very little experience so I am really nervous! But it sounds like the perfect job for me!

    Reply

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