Dillard’s Interview Questions & Tips

Hiring process information for an interview at Dillard's

How to Apply

Dillard's department stores are prevalent in large malls and shopping centers across the country. Each retail location routinely staffs hundreds of employees. The retailer conveniently hires new workers for entry-level store jobs and more advanced retail career opportunities alike. With vacancies across the country, interested candidates may visit a store in-person or complete the necessary hiring materials online.

Preparing for the Interview

Company hiring representatives usually contact job applicants for an interview either by email or phone. Applicants should try to schedule the interview as soon as possible. Preparation may be significant for individuals who are serious about employment with the retailer. While not entirely necessary in some cases, researching the company beforehand may help instill confidence during the interview. As an upscale department store chain, Dillard's expects applicants to wear professional attire for the interview. Business or office-style clothing is generally acceptable for both men and women.

Types of Questions to Expect

Applicants undergoing job interviews usually participate in a one-on-one interaction with a store manager. Interview questions typically revolve around customer service and communication skills and include inquiries like: "How do you define customer service?", "Describe a time a customer came to you with a problem," and "What would you do if a customer came to you with a discount?" Additional questions also pertain to fashion sense, style, organizational skills, and availability. Answers should be professional above all else, though an animated tone may help to signal excitement for the job. Eye contact and proper body language are also very important, as applicants should talk to Dillard's interviewers directly and avoid fidgeting or looking elsewhere.

Dillard’s Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dillard’s Sales Associate: I was a sales associate and I help in the women shoe department and also in men’s suits.

Interviewer: How would you describe the application and interview process?
Dillard’s Sales Associate: When in initially filled out an application and they took me in right there. I talked to the manager and then I met with them one more time and then I was hired.

Interviewer: What questions did the interviewer ask during the job interview?
Dillard’s Sales Associate: Former work experience pretty much and what I was looking to do there. That’s pretty much it.

Interviewer: How were you notified that you received the job?
Dillard’s Sales Associate: I found out within a week and they called me, let me know.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dillard’s Sales Associate: If you don’t want to work in retail I wouldn’t recommend working at Dillard’s but I loved it. I like the job a lot. Nice people working there and it is great experience.

Dillard’s Stock Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dillard’s Stock Associate: My first primary job was I was like a stock boy. I just stocked the material. Then I worked so long … I was there for about a year. Then they liked my work. Then they made me a manager. Now, all I do now … I still stock, and going on, but I mostly like make the people that come in … I give them the time to come in and going on, but I still work with the people that work with me.

Interviewer: Please describe a typical day as an employee.
Dillard’s Stock Associate: My day, my shift is I come in, check everybody that … check the time clock and going on. Then I come out. I might walk around store, going on, just browsing around. Then I help one or two of the peoples. If they got a heavy load, I help them with it. That’s it. That’s my day.

Interviewer: How would you describe the application and interview process?
Dillard’s Stock Associate: When I applied, it was just … I came in and I filled out the application, and I called like three or four days after I left, and they told me to come in, and I was hired.

Interviewer: What questions did the interviewer ask during the job interview?
Dillard’s Stock Associate: Nothing but have I ever worked in a position like that been going on. Have I ever worked in a store that I carry material and the things they do, like working with perfume and all this kind of stuff?

Interviewer: How were you notified that you received the job?
Dillard’s Stock Associate: I waited for about a week. Then they gave me a call, and the manager told me to come in. He wanted to talk to me, and we talked for about twenty minutes, and he told me I was hired.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dillard’s Stock Associate: I would say just come in and have a positive attitude. Come in like you really know you got the job, and then just go from there.

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2 thoughts on “Dillard’s Interview Questions & Tips

  1. Lois J. Bringman

    Dress for SUCCESS! You only have one chance for a first impression. You have to Sell yourself in order to sell the company . You’re what the interviewer sees first. Don’t forget the SMILE!! Regards, Lois

    Reply
  2. Lois J. Bringman

    Hope this advice helps.

    Reply

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