Disney Interview Questions & Tips

How to Get a Job at Disney

The interview process at Walt Disney-run theme parks varies depending on the position desired. However, common protocol for the hiring process includes phone screenings and 1:1 interviews along with personality and aptitude tests. Disney also requires some applicants to take personality tests and background checks before making final job offers. Due to the high volume of applicants, the entertainment company typically screens applicants over the phone before scheduling interviews onsite. Job candidates should impress hiring personnel during phone conversations by demonstrating knowledge of the company's values and expressing desire to work for the industry leader.

Dress for Success

Recruiters schedule face-to-face interviews with applicants who perform well during initial phone interviews. Arrive early to in-person interviews to avoid rushing or getting lost. Upper-level candidates may want to dress more professionally during the hiring process, while entry-level candidates should dress business-casual. Auditions prove essential for applicants competing for acting positions, and as such job candidates should dress in comfortable yet appropriate clothing for job interviews. Disney thrives on providing energetic and exciting experiences for its visitors, and applicants should remain enthusiastic throughout each phase of the interview process. Engaging recruiters by smiling and maintaining eye contact serve as excellent ways to impress hiring staff during job interviews. Thank recruiters for the opportunity at the end of each meeting and inquire about any preferred methods of follow-up.

Walt Disney World Custodian Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Walt Disney World Custodian: My job title is a custodian, and my primary duties are making sure that the area I’m working in is clean, interact with guests, and make sure they have, as Disney says, a “magical experience,” and basically make it a pleasant place to be in, a place they’ll remember.

Interviewer: What was the work environment like?
Walt Disney World Custodian: The work environment is different with each area. You have the park’s areas, you have the resorts, and I believe Downtown Disney is considered a separate part, as well. Each one would be different. There’ll be different job requirements within custodial at each one. They’re practically all the same, making sure everything is clean.

Interviewer: What was your favorite part about working there?
Walt Disney World Custodian: I would have to say it’s the people, everyone I interact with – my coworkers, the guests that come. Some just make your day feel really bright and magical. Even if you are a cast member, sometimes a guest can make your day magical.

Interviewer: Please describe a typical day as an employee.
Walt Disney World Custodian: A typical day would be: start either at 7:30 in the morning or 4:00 in the afternoon. I would get up, get my opening routine done, and everything all set up for the guests to arrive if I’m a morning shift. In the afternoon, I pick up where the previous cast member left off, making sure everything is nice and clean and perfect for the guests.

Interviewer: How would you describe the application and interview process?
Walt Disney World Custodian: I started with the college program. The application process was online. Most of it is done online now, from what I understand. And the interview process, I believe, if you’re down there – I’m not sure if this is correct – but if you’re down there, they will interview in person. I would recommend going in the Disney look, dressed really nicely. If you’re out of state and you’re applying, they’ll do it over the phone, and you have a phone interview. Even though it’s a phone interview, I would still recommend dressing professionally, because you’ll sound more professional and project a more professional image. The Disney look for a guy is hair cut short, side burns not past the ear lobe, no beard, and I’ve heard mustaches are okay, as long as they’re trimmed. Your face is well-washed, you’re showered, of course. No earrings for the guys, and actually no jewelry whatsoever, from what I remember.

Interviewer: What questions did the interviewer ask during the job interview?
Walt Disney World Custodian: Well, you have your basic interview questions that every job interview has: “What will you bring to the company if you’re hired?” There was also some unique questions, like: “What would you do to make a guest’s day magical, as a custodian or as an attractions person?” They’re all unique in a way.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Walt Disney World Custodian: I would tell them to go in with a positive attitude and just have them think that I’m going to do well at this. I will make this the most memorable day for guests, and I’ll make it memorable to everyone around me.

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  • Chelsey says:

    I have recently received an email from Disney Cruise Lines asking if I was interested in setting up an interview for September. They also asked for a phone number they could reach me at. After sending them my acceptance of an interview and my phone number, they emailed back asking if next Tuesday was an appropriate day to call.
    My question is: Is this phone call more than just to find out what day I have available in September? Is this a first or pre-interview? And if I for some reason “fail” this interview will they not set up a time in September to see me?
    Has anyone ever worked for Disney Cruise Lines and have any advice or knowledge they could share with me?
    Thanks so much!

    • Cass says:

      That phone call is actually a pre-screening to ensure you’re suited for the role.

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