Dollar General Interview Questions & Tips

Hiring process information for an interview at Dollar General

Starting the Process

Dollar General applicants looking for work may submit employment forms online or simply visit a desired location and fill out the documents by hand. The retailer reviews candidate information and selects workers who best fit the positions available to interview. The discount retailer only takes about a week to get back to prospective workers about setting up job interviews. Applicants speak briefly with hiring personnel over the phone to set up the sessions and then meet with staff to discuss possible employment at the location of choice.

Fielding Questions Like a Pro

For positions like customer service representative, the hiring process proves exceedingly easy to complete. Applicants attend job interviews at desired locations and participate in often brief hiring sessions lasting 20 to 30 minutes. The most common interview format used during job interviews includes one-on-one question and answer sessions with managers. During entry-level job interviews, applicants converse casually with hiring staff to determine eligibility. Popular topics touched on in most cases include desired hours, customer service, and reasons for employment. Hiring managers often ask, "Why do you want to work at Dollar General?" which requires applicants to give genuine reasons for wanting to join Dollar General teams. Other popular interview questions include: "How would you guard against theft?", "Have you ever dealt with angry customers and how did you resolve the situations?", and "How long do you plan on working for Dollar General?"

Managerial Aspirations

Managers looking for work at Dollar General stores also encounter one-to-one job interviews during the hiring process as well as panel interviews. Candidates usually meet with a panel of hiring managers first and then move on to one-on-one interviews to determine eligibility. Most of the interview questions asked during sessions for managerial roles revolve around career aspirations, both personal and with the chain, as well as effective leadership techniques and experiences managing retail environments. Loss prevention also serves as a common topic. The hiring process for managers takes about a week longer than entry-level employment procedures or roughly three weeks, on average.

Online Questionnaires

Job seekers using the online process to submit hiring materials to Dollar General may encounter a short questionnaire regarding basic math skills, situations commonly experienced in retail environments, and other behavioral interview questions. Some applicants run into trouble with expired browser windows. Be sure to finish the online document in a reasonable amount of time to ensure the page doesn't stall out, which would require applicants to complete the form all over again.

Dress for Success

Dollar General typically issues uniforms for employees to wear while on-the-clock. Aside from the uniform shirt, workers must wear nice slacks and closed-toe dress shoes. Applicants should consider wearing similar attire to interviews. Attempting to fit in with company culture during the interview process shows a genuine desire to work and adapt. The retailer also prefers workers to maintain well-groomed and kempt appearances.

Interview Tips from a Dollar General Hiring Manager Video

Video Transcript

Interviewer: What qualities do you look for in an applicant?
Dollar General Hiring Manager: You looked for somebody that’s well-groomed. You look for someone with a positive attitude, someone who is spunky or has energy. Looking for somebody who has the “it” factor. The “it” factor is that whatever task you throw at them, they can complete and get the job done.

Interviewer: What kind of answers do you look for in an interview?
Dollar General Hiring Manager: I look for straightforward answers. You can look at and see what answers are straightforward, or you can look at and tell if someone is giving you genuine answers. Sometimes, I ask questions and expect the wrong answer, and when I get the wrong answer, that tells me I’m dealing with a genuine person. He wasn’t blowing me smoke to get a job.

Interviewer: How can an interviewee tell if the interview went well?
Dollar General Hiring Manager: You can tell if the interview went well… you can tell by the body language. If the area director is eager to shake your hand, if they start talking numbers with you, if they’re eager to include you with the company, talk about the company, then there’s an indication that they’re going to hire you and bring you aboard.

Interviewer: What should an applicant do to prepare for an interview?
Dollar General Hiring Manager: Well-groomed, get a good night’s sleep if your interview is in the morning, start with a good breakfast, and prepare yourself. Prepare yourself for any question you think might be asked, and be honest with yourself, be ethical, and just hit the ground running.

Interviewer: What should an applicant do after leaving the interview?
Dollar General Hiring Manager: The application… give it about a week before they follow it back up. The applicant should leave Dollar General and always follow up on your application. Do not over-assert following up on your app because nine times out of ten, area directors are busy, and they will get back to you. But, have confidence in your interview. If you leave your interview with confidence, believing you got the job, nine times out of ten you got the job.

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6 thoughts on “Dollar General Interview Questions & Tips

  1. Anna

    This is my first interview with Dollar General. What are some questions that I might be asked. What strong points/characteristics are they looking for?

    Reply
  2. Sitel

    Job is job to be on time and hard worker with agreat customer service skills .
    because this way we can not loss the customer they wil be back again and again
    even to say hello.

    Reply
  3. chrisleine

    I need to work in dollar general because I don’t have a Job please call me the number ok I wait for your call please in please call me bye.

    Reply
  4. Vincent

    I have been called back to Dollar General for an interview and phone test. What do I expect to be asked and what are things they are specifically looking for?

    Reply
  5. crystal

    i would want to work dollar general n get da application

    Reply
  6. Pamela Jarvis

    I have had my interview and have been hired, however the manager that hired me has said I have to go on to the computer and fill out the rest of my paperwork and complete all that she needs to move forward in my hiring. However I cannot find the info she is talking about. I have been to the site that I applied for the job at and checked my status and it says the job is still open and that I have completed all assessments and have nothing pending. Please help me, what is my next step?

    Reply

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