Dunkin’ Donuts Crew Member

Dunkin’ Donuts Crew Member Job Description & Interview

Job Description and Duties

What Does a Dunkin’ Donuts Crew Member Do?

Dunkin’ Donuts crew members perform a multitude of tasks. Crew members may perform food production duties or serve customers at the cash register. Dunkin’ Donuts crew members must also ensure operations excellence by adhering to the systems and standards of the store.

What Traits are Dunkin’ Donuts Looking For?

Some operations duties include maintaining clean and organized workstation and ensuring a clean guest area. Crew members work in a team environment and must possess the ability to communicate effectively with managers and coworkers.

Experienced crew members may also need to train or support training of new-hire crew members. Dunkin’ Donuts regularly hires crew member job hopefuls with guest focus, passion for results, and problem solving abilities.

Salary and Compensation

How Much Do They Get Paid?

Dunkin’ Donuts crew members generally earn about $9.00 an hour on average. Experienced crew members may get an increased pay rate. At Dunkin’ Donuts, a crew member may also earn job perks, such as flexible scheduling, store discounts, and paid training. Qualified Dunkin’ Donuts crew members may earn employment benefits, including 401(k) retirement plans, medical and dental coverage, and paid time off.

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Dunkin’ Donuts Crew Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dunkin’ Donuts Crew Member: So as a crew member, basically basic fast food, you made the drinks, you would make food, you would gather dozens of donuts dependent on how many were ordered. For Dunkin’ Donuts you would refresh coffees, you know the big tanks of coffees that they have and just various prep duties like that. Customer service, I would work the front and the drive-through, so that interaction with individuals. And then as a trainer, I kind of taught all of that. So I worked as a crew member for about six months and then I moved into trainer. So obviously being very, very fluent in all of the recipes of the drinks to be able to kind of just splur them off at one time, especially during a rush. You know we can run through and make a drink, but explaining it as you’re doing it is a completely different skill. And then making sure everybody knows what’s in everything. You know, sugar-free versus non-sugar free, all the different donuts that we had and the differences between an old fashioned and a sour cream doughnut versus a glazed doughnut. Making sure they know the difference between all of those because they all look very similar. So…

Interviewer: What was the work environment like?
Dunkin’ Donuts Crew Member: Dunkin’ Donuts as a whole is a pretty cool place to work. I thoroughly enjoyed it. It was a very, very good environment, very welcoming. The managers that I worked with were very, very open, very explanatory of absolutely everything, very transparent. The people that I worked with I could tell wanted to be there. It wasn’t a harsh work environment. There was always, you know, not necessarily someone standing around, but you had that go-to person in an event of a major question. The manager would not put themselves into a position to where they would not be available to answer that question for you. So overall, pretty fast-paced, but with room for mistake. Pretty awesome work environment.

Interviewer: What was your favorite part about working there?
Dunkin’ Donuts Crew Member: I’m really, really good at memorization, so people like to say I could run circles around everybody so I was always best at being the runner, is what we called it, so the person making all of the drinks. That was probably my favorite part. But also seeing all the customization of what the customers wanted and just learning the different tastes of different individuals. It was fairly interesting to me.

Interviewer: Please describe the application and interview process.
Dunkin’ Donuts Crew Member: Yeah, so fairly user-friendly application. I applied online for this job. It was kind of like a step-by-step, required fields, non-required fields, just dependent on what it was. Fairly easy. You did have to create an account for the online application and then that account was like your employee account afterwards. So it kind of skipped that step in employment during your training process where you do all the paperwork and stuff like that. That account was already created, so all you had to do was go online and then that’s where you filled out all of your tax information and things of that nature. So that was also fairly user-friendly and the manager helped you along with that process as well.

Interviewer: What questions did the interviewer ask during the job interview?
Dunkin’ Donuts Crew Member: Customer service skills obviously. Asking if I had ever handled money. Asking if I had any experience in customer service and then kind of going through my food experience, making sure I knew about cross contamination, things of that nature. Due to working with gluten, heavy amounts of gluten, they did have things like gluten-free tortillas and things of that nature, so making sure I was familiar with that concept. And then going through a couple of different customer service scenarios as well as kind of starting the training process with how to interact with your fellow workers as well. In a bind or if someone were to slip on the floor, what would be the first thing that you did. Working, obviously, with drinks and liquids something might spill, so making sure to keep not only the customers safe but your fellow workers as well.

Interviewer: How were you notified that you received the job?
Dunkin’ Donuts Crew Member: It was about a week to a week and a half before I was notified. But they weren’t hiring immediately, they were just kind of looking for someone to bring on to train as a backup sort of thing. I had another job during that time so it kind of worked out best for them. I would come in after and train a little bit, but it actually turned out that someone had actually quit about two, three weeks after I interviewed so they brought me on part-time. So I was notified that I was going to be training and start the process about a week and a half and then I actually go the full job, I’m going to say about three weeks later.

Interviewer: What set you apart from other candidates?
Dunkin’ Donuts Crew Member: I did have a decent amount of customer service experience previously and I did have food experience. I don’t necessarily know that with the crowd or individuals that I worked with that I was set apart, we were all fairly to par with each other when it came to skill. So personally I just think my interview process and how I interacted with the manager helped me thoroughly get the job. So…

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dunkin’ Donuts Crew Member: Definitely memorization. This is somewhere where customization is with every single drink that’s ordered. Whether it’s one extra cream, an extra sugar, one less of this, and you kind of have to just glance at the order and run. Especially during those busy hours, people want their coffee and they want out. So come in with a few memorization skills and being able to read through something very quickly and know what you’re doing.

Dunkin’ Donuts Crew Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dunkin’ Donuts Crew Member: I was a crew member for Dunkin’ Donuts, so I was in charge of taking orders, filling orders, and I also had to do cash register, so taking payment. At the start and end of my shift, I have to count my drawer, do paperwork with that, and that was pretty much it.

Interviewer: What was the work environment like?
Dunkin’ Donuts Crew Member: It depended, if I worked in the morning, it was a lot more fast-paced. In the evenings, it was a lot slower. It was pretty relaxed overall. We had a young crew, so it was kind of relaxed.

Interviewer: How would you describe the application and interview process?
Dunkin’ Donuts Crew Member: I’m not sure I even had to fill out an application, but the interview process was pretty much sit down with my manager, and she asked me about 10 to 15 questions, just about job history, and how to handle certain situations with customers. So, I would say it’s fairly easy.

Interviewer: What questions did the interviewer ask during the job interview?
Dunkin’ Donuts Crew Member: She asked me how I would handle a customer whose order I had messed up, or basically just a bad situation and how I would respond to it, how would I handle the situation.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dunkin’ Donuts Crew Member: It was very helpful to have a reference there. If you know anyone that works there, that would be helpful, but just to be friendly. If you come across energetic in your interview, I think that’s what they’re looking for.

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One user comment:

  1. Chelsea Brady

    The Interview with the Dunkin Donuts crew employees had me notice that they were …… 1 Straight forward, 2 Friendly , 3 well kept, 4 answered questions correctly, 5 explained their job tasks well.

    Reply

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