Dunkin’ Donuts Crew Member

Dunkin’ Donuts Crew Member Job Description & Interview

Job Description and Duties

What Does a Dunkin’ Donuts Crew Member Do?

Dunkin’ Donuts crew members perform a multitude of tasks. Crew members may perform food production duties or serve customers at the cash register. Dunkin’ Donuts crew members must also ensure operations excellence by adhering to the systems and standards of the store.

What Traits are Dunkin’ Donuts Looking For?

Some operations duties include maintaining clean and organized workstation and ensuring a clean guest area. Crew members work in a team environment and must possess the ability to communicate effectively with managers and coworkers.

Experienced crew members may also need to train or support training of new-hire crew members. Dunkin’ Donuts regularly hires crew member job hopefuls with guest focus, passion for results, and problem solving abilities.

Salary and Compensation

How Much Do They Get Paid?

Dunkin’ Donuts crew members generally earn about $9.00 an hour on average. Experienced crew members may get an increased pay rate. At Dunkin’ Donuts, a crew member may also earn job perks, such as flexible scheduling, store discounts, and paid training. Qualified Dunkin’ Donuts crew members may earn employment benefits, including 401(k) retirement plans, medical and dental coverage, and paid time off.


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Dunkin’ Donuts Crew Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dunkin’ Donuts Crew Member: I was a crew member for Dunkin’ Donuts, so I was in charge of taking orders, filling orders, and I also had to do cash register, so taking payment. At the start and end of my shift, I have to count my drawer, do paperwork with that, and that was pretty much it.

Interviewer: What was the work environment like?
Dunkin’ Donuts Crew Member: It depended, if I worked in the morning, it was a lot more fast-paced. In the evenings, it was a lot slower. It was pretty relaxed overall. We had a young crew, so it was kind of relaxed.

Interviewer: How would you describe the application and interview process?
Dunkin’ Donuts Crew Member: I’m not sure I even had to fill out an application, but the interview process was pretty much sit down with my manager, and she asked me about 10 to 15 questions, just about job history, and how to handle certain situations with customers. So, I would say it’s fairly easy.

Interviewer: What questions did the interviewer ask during the job interview?
Dunkin’ Donuts Crew Member: She asked me how I would handle a customer whose order I had messed up, or basically just a bad situation and how I would respond to it, how would I handle the situation.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dunkin’ Donuts Crew Member: It was very helpful to have a reference there. If you know anyone that works there, that would be helpful, but just to be friendly. If you come across energetic in your interview, I think that’s what they’re looking for.

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One user comment:

  1. Chelsea Brady

    The Interview with the Dunkin Donuts crew employees had me notice that they were …… 1 Straight forward, 2 Friendly , 3 well kept, 4 answered questions correctly, 5 explained their job tasks well.


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