Applicants place the appropriate hiring materials on file at a desired location to begin the process, although some workers receive jobs at Dunkin' Donuts restaurants without ever submitting the necessary forms.
After sifting through eligible applicants, the donut chain contacts prospective workers to schedule job interviews.
The hiring process for Dunkin' Donuts jobs varies by specific title. Entry-level positions usually require applicants to complete a very basic process of meeting with current hiring managers. Associates who generally oversee hirings include supervisors and restaurant managers.
Short & informal interviews
The coffeehouse chain screens potential employees for various job-related skills and introduces the primary responsibilities and average working conditions of the position desired. Interviews last between 15 and 20 minutes in most cases. Dunkin' Donuts hiring managers traditionally carry out all job interview proceedings in very informal and laidback manners.
Based on impressions made during the interview, hiring managers may make decisions on the spot.
If an applicant knows a hiring manager ahead of time, the worker should expect to receive additional hiring consideration. Other ways to gain preferential favor include past history working for the company, experience handling and/or serving food, and open availability.
What questions do they ask?
Dunkin' Donuts interviews feature straightforward inquiries into interest in the company, past jobs, personal interests, and scheduling.
Common interview questions include:
- What makes you a better candidate than the next person?
- Have you ever had a discrepancy with a fellow employee? If so, how did you resolve it?
- If someone made a mess in the kitchen and you were busy, would you help out or continue working?
How to Get the JobCan you work as part of a team?
The interview questions used during the hiring process largely measure how well applicants work in team-oriented and fast-paced settings. Play up abilities to work as part of a team and demonstrate, if possible, examples of expedient work ethics from past jobs.
Take It Seriously
Even if looking for an entry-level job solely to gain experience in the workforce, applicants should still take Dunkin' Donuts interviews seriously. Responses should be given in professional and courteous manners. Many of the positions available at locations involve interacting with customers on a regular basis and require kind and attentive attitudes. Treating each step of the hiring process with some level of seriousness may mean the difference between gaining employment and being passed over for another candidate.
How to DressWhat should you wear?
Wearing dressier clothing may not prove necessary for most positions. A button-up shirt and khaki pants often represents acceptable clothing for men during interviews, while sensible dress for women, such as tops without logos, designs, or loud patterns, and casual pants or skirts, proves appropriate.
We speak with former employees about working for Dunkin’ Donuts.
Dunkin’ Donuts Hiring Manager Video
Interviewer: What qualities do you look for in an applicant?
Dunkin’ Donuts Manager: I look for the way they present themselves, not as their clothing style but the way they carry themselves as an individual. How they come to the app… They can come in jeans and a t-shirt, but it has to be put together well. Know that for a job, you’re going to a professional setting, so coming with your pants down low or anything like that is not acceptable. Also, their character of – not outgoingness but able to talk to customers – you pretty much have to be talking to the customers. At Dunkin’ Donuts, we had a drive-thru, but most people came in. So, you’re going to be facing them, even if you’re shy. Just come out, talk to the customer, relax. Anybody who’s comfortable enough with me at the interview for that, that’s what we look for there.
Interviewer: What kind of answers do you look for in an interview?
Dunkin’ Donuts Manager: Something sincere. Some people practice speeches. I would ask them about a specific question, they have this general speech. I’d say, “Why do you want to work at Dunkin’ Donuts?” and would just insert the name Dunkin’ Donuts into this pre-made speech. Something relatable. If you want a job, you’re going to be there, you want to like your job. Convince me that you like this job, you’re not just doing it. You can do it for money, but convince me that you have some dedication to this job you’re about to do. Dedication is definitely one thing. You might not be the highest… At Dunkin’ Donuts, you might be in the back making donuts, but we want you to be dedicated to whatever task we do give you at the job and not complain.
Interviewer: What should an applicant do to prepare for an interview?
Dunkin’ Donuts Manager: Be aware of the business, wherever you do go. Be aware of Dunkin’ Donuts. Be aware of what we sell, because when you start, we don’t have… We do have a training course, but it doesn’t specify what kind of donuts. Just go into the store and be aware of the environment you’re going to go to, because somebody can come in the first day and say, “I want a cappuccino large mocha with whipped cream.” Just be aware of what that is. We’ll tell you how to make it, just be aware of what you’re doing, what you’re selling, and what you’re giving out to people. Mistakes happen, but just limit them.
Interviewer: What should an applicant do after leaving the interview?
Dunkin’ Donuts Manager: Many applications we’ll check on. That’s a good thing. For my application I didn’t have to, but some applications we’ll check on. If you didn’t do so well and you do check back a lot… not a lot, but you do look…. you sound sincere, not that you do mess up your interview, you just were nervous or something like that. We got calls a lot, so they would come in and I’d put the number in and I would give them a second interview and just ask them, “What are you doing?” Just go ahead and check on your job. Usually the employers are honest and say, “I’m sorry, we gave it to somebody else.” If you check on it, and they said we gave it to someone else, you can move on. Just check on it and see where you’re standing at the job that you applied for.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dunkin’ Donuts Manager: We have, I guess you can say, honest equality. You can have free donuts, but you can’t have everything else that’s free. Definitely be honest on the job. Don’t take things that you’re not allowed to take, because you will get disciplinary actions for that. I mean you have like provisions of free donuts and ice cream – don’t take advantages of anything else at the job or wherever else you do want to go. Just be aware of your privileges and take advantage of those instead of anything else.