Dunkin’ Donuts Manager

Dunkin’ Donuts Manager Job Description & Interview

Job Description and Duties

What Does a Dunkin’ Donuts Manager Do?

A Dunkin’ Donuts manager carries responsibility for all aspects of store operations. Key areas of responsibility include labor management, daily operations, and customer care. Labor management duties include hiring and training associates, creating work schedules, delegating work, and evaluating employee performance.

Other Managerial Tasks

To regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties. Customer care duties include greeting customers, providing prompt and helpful services, and handling customer complaints in a professional manager. Managers must ensure employees provide except customer care, as well.

Salary and Compensation

How Much Do They Get Paid?
Pay scales for Dunkin’ Donuts managers vary greatly. Location, experience level, and duration with the company may affect the pay rate for a Dunkin’ Donuts manager. The salary for a Dunkin’ Donuts manager typically ranges from $30k to $50k a year.

Does Dunkin’ Donuts Offer Addtional Benefits?

Managers may also earn lucrative job benefits with the donut shop chain. Dunkin’ Donuts manager benefits packages may include 401(k) retirement plans, medical and dental coverage, basic life insurance, and paid time off.


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Dunkin’ Donuts Shift Leader Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Dunkin’ Donuts Shift Leader: I started as a career member at Dunkin’ Donuts / Baskin-Robbins in Cincinnati, OH. I was promoted to a night shift manager my second year into the job. I was a night shift manager for over three years.

Interviewer: Please describe a typical day as an employee.
Dunkin’ Donuts Shift Leader: I was a night shift manager. We already had the donuts out – we just had more food because Dunkin’ Donuts makes the food and Baskin-Robbins the ice cream. We had to make sandwiches. I worked from three to 10, so dinner time we made sandwiches for the customers. Past seven, it’s ice cream time for people to eat ice cream. At the location I was at, it was a small one, so we were only two people. We were responsible for making donuts, making food, also the dining room cleaning, mopping, vacuuming, and other sanitary duties on the job.

Interviewer: How would you describe the application and interview process?
Dunkin’ Donuts Shift Leader: I saw the sign on the billboard while I was driving. I applied when I was 15. The interview process was not formal. I didn’t have to dress up. It might be different for anywhere else. I was told not to dress up. I just went in. It was pretty straightforward, no complicated leadership questions. When are you available and your character. It was pretty not formal as in other jobs.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Dunkin’ Donuts Shift Leader: Definitely be aware of the business. Know that Baskin-Robbins is an ice cream store and Dunkin’ Donuts is a donut store. It’s a combined store and you have to do both of them. Especially at the smaller joints, you do both ice cream and donuts. So, be aware of the situation you’re going into. Be ready to scoop ice cream because your hand will get tired and you will complain. You do get free donuts on the job, so be aware of the weight. You probably will get fat. Ours was free donuts and ice cream, so we just had to eat every day. For Dunkin’ Donuts, it’s coffee so your memorization and your relevance to the customer has to be really strong. They will say, “I want a coolatta, extra whipped cream, hold espresso, hold cream,” and you’ll have to memorize it. Also, be more comfortable with your customers. Unlike other chains, Dunkin’ Donuts is a more personal one. When they come in the morning, I have regulars and I have their coffee ready. It makes the experience better once you relate to the customers. Memorize the order. You don’t have to memorize the complicated ones, just one or two. When they come in, just makes it feel like a better environment.


  • Samantha Smith says:

    I had to laugh when I saw the Manager talking about Candidate interview process. After I put in my application…received a text saying they read my app and am I interested for an interview. I replied yes. Dead air until 6:30 a.m Told me to be there tomorrow at 11:30am at an address. I said yes and who should I ask for. Never heard back. Went at 11:15 am into the store as scheduled. Explained to girl behind counter I was here for an interview and she asked with who. I had no idea. Person never responded when I asked. Other employee yells out it was a scam and smirks. Original girl call Mgr on phone who then indicates to her that she forgot. I was a bit surprised. She forgot. A Manager who is foaming for people, sign been up months – FORGOT. Girl said she guess she could interview me. I stood in the store for another 10-15 with no acknowledgment whatsoever – so I politely said to another crew to explain to the MGR I left and if Kellie is interested – she can re-schedule our appointment. Very unprofessional staff and Manager. Lost a potential employee and numerous customers.

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