Answering Questions and Other Expectations
To gain an Express sales associate job, a candidate usually needs to pass a face-to-face interview with a hiring manager. During seasonal hiring, applicants usually participate in a group interview session, followed by a brief face-to-face interview. The in-depth interview sessions often cover work experience, customer service skills, sales abilities, and fashion tastes. To assess experience and customer service skills, interviewers usually ask situational questions covering ethics and customer service skills. Some examples include, "What do you do if a customer is stealing?" and "A customer is upset about a price change. What do you do to resolve the situation?" To evaluate fashion tastes, managers may ask, "What is your personal style?" and "What are some upcoming trends?" Managers may also ask candidates to put together full outfits. To test sales abilities, managers often ask applicants to mock sell the outfits they picked out.
Prepare with Research
Applicants should go into Express interviews with confidence and strong knowledge of the company. Displaying company knowledge distinguishes serious job hopefuls from casual applicants. Candidates should conduct some research and gain knowledge on company history, styles, and products sold. Understanding the latest fashion trends also benefits a job seeker, especially when tasked to put together an outfit.
Express looks for attentive workers to provide excellent customer care. Candidates should show customer-focused thinking throughout the interview process. When responding to situational questions, applicants should keep customer satisfaction and the success of the brand at the forefront of each decision. Personality is important in an employee, and candidates should demonstrate positivity and friendliness when delivering answers. Additionally, the fashion retailer desires workers with passion for the brand. Job hopefuls should wear clothing to interviews and show genuine interest in the clothing retailer.
Express Cashier Interview Video
Interviewer: Please describe your job title and primary duties.
Express Cashier: I was a team member with Express. I also worked the cashier, I was on the floor with customers, and pretty much they’re all the same job.
Interviewer: What was the work environment like?
Express Cashier: Express is a little bigger of a store than I was used to, so they had a bigger staff, a bigger team. So, I would see different faces every day when I went in, but it was fun. I had a good time working there.
Interviewer: What was your favorite part about working there?
Express Cashier: My favorite part was probably talking and being able to communicate with a variety of different people, with all the customers coming in, looking for different things. The store was a lot bigger, but a lot bigger selection, so there was a lot more traffic as far as customers and things like that.
Interviewer: Please describe a typical day as an employee.
Express Cashier: You come in, clock in, get ready for work. They might give you something to do in the store, as far as restocking items, cleaning up certain things, then just talking to customers as they came in.
Interviewer: How would you describe the application and interview process?
Express Cashier: I did that one online, then go in for an interview. They give you a call and let you know you got the job. Come in, and they train you for work.
Interviewer: What questions did the interviewer ask during the job interview?
Express Cashier: They just wanted to know when I was available, when I can work during the week, and my prior work experience, and things like that.
Interviewer: What set you apart from other candidates?
Express Cashier: Just my knowledge of clothing and just how to talk to people, to be sociable, to be polite, no matter how bad of a day the customer might be having.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Express Cashier: I would tell them just to expect to talk to a bunch of different people. Be knowledgeable about what you’re doing. Know what’s going on in the store when you come in. Some days, it gets busier than others, so just be ready whenever you go in to work.