Typical Jobs Offered
Extended Stay America is a leading chain of extended-stay resorts that offers excellent customer service. To maintain a high level of customer care,the hotel chain hires high-quality talent into every facet of the company. Areas of employment with the hospitality chain include hotel management, guest services, housekeeping, and maintenance. Interview processes vary greatly by career area and even by job title. However, each job uses standardized interviewing processes to ensure fair evaluations.
Questions for Housekeeping Roles
The hotel chain conducts a simple, streamlined interview process for housekeepers. In most cases, housekeeping job hopefuls participate in a single interview. Usually a low-stress question and answer session, housekeeper interviews with Extended Stay America include questions like: "Why do you want to work at Extended Stay America?" and "Where do you hope to be in two years?" After basic interview questions, managers describe housekeeping job duties and ask if applicants are capable of performing all potential tasks.
Questions for Guest Services Roles
For guest service jobs with Extended Stay America, applicants typically participate in one, face-to-face interview with a hiring manager. Interviewers begin the process by asking about previous work experience. After that, Extended Stay America hiring managers pose customer service situations in which applicants need to provide solutions. One example would be: "A customer says the people in the room next door are too noisy. What do you do?"
Typical Managerial Candidate Questions
Leadership roles, like assistant manager, team leader, and hotel manager opportunities, often require applicants to participate in multiple rounds of interviews. Usually, hiring managers go through two rounds of 1:1 or panel interviews. Extended Stay America managerial interview questions are largely open-ended. For example, manager applicants may need to respond to: "What is good management?" and "How do you motivate an employee?"