Farmers Insurance Interview Questions & Tips

Hiring process information for an interview at Farmers Insurance

Submitting Applications

The Farmer's Insurance interview process screens for applicants with desires to work in insurance sales and customer service. Candidates must first either submit an application online or at a local branch. Many applicants undergo initial phone interviews to screen for further consideration in either one-on-one or group interviews. Most job seekers cite the necessity to pass online assessments before meeting with hiring personnel. Customer service representatives may receive job offers after the initial interview, while candidates applying for sales positions may need to complete licensing and insurance examinations before receiving final hiring decisions.

Licensure and Sales Roles

Sales associates should expect an interview process lasting between two and three weeks. Candidates already in possession of an insurance license may receive preferential hiring treatment over job seekers without, although applicants generally receive adequate time to obtain licensure during the hiring process. Interview questions tend to focus on candidate aptitude and previous sales experience. Examples of such questions may include: "Have you ever had to deal with a difficult customer?" and "Does working in a commission-based pay environment drive your sales?" Candidates for sales positions with Farmer's Insurance tend to meet with interviewers 1:1, with interviews generally lasting about 30 minutes each.

Typical Customer Service Questions

Applicants for customer service roles with the insurance company tend to move from initial phone screenings to group interviews. Interviewees meet with hiring personnel separately after pared down during group meetings. Applicants often report answering questions like: "How would you make a difficult decision if there were no supervisors present?", "How would you appropriately handle an angry customer?", and "Have you ever been stonewalled by a customer after an initial sale?" Customer service positions should review proper protocol for phone etiquette in insurance call centers, if possible.

Dress for Success

Arrive to each interview session on time and looking to make a good impression. Dress in professional, work-appropriate attire and display a confident manner at all times. Hiring representatives seek out candidates passionate about insurance and helping people in need. Maintain consistent eye contact, smile often, and relate back to any and all previous work experience. Certain positions may receive offers of employment immediately following the interview process, though other candidates may want to follow up frequently with Farmer's Insurance hiring representatives to confirm job status. Persistence may prove advantageous when following up with hiring managers.

Farmers Insurance Marketing Coordinator Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Farmers Insurance Marketing Coordinator: I was a marketing coordinator agent. I was the annoying person that would work on your leads. Those were telephone marketing, emails, different things like that, but I also did handle social media. Anything that our agency posted social media-wise on Facebook, Instagram, different things like that, was all through me. With that position I was able to … You have the potential to work your way up with all the certifications and eventually becoming an agent. That’s what my boss had actually done. That’s not what I really wanted to go into.

Interviewer: What was the work environment like?
Farmers Insurance Marketing Coordinator: It was good. I had my own office, 2 screen computer. There was 5 of us at our agency, pretty easy, laid back, dress business casual. Had a good lunch break, everything was pretty good. I really did enjoy that.

Interviewer: What was your favorite part about working there?
Farmers Insurance Marketing Coordinator: My favorite part would … Not only other than the pay, was being able to interact with our clients. If they had questions being able to help them better understand something that they didn’t quite fully understand. Different things like that, being able to help people out because at the end of the day it was something that I had a passion for. If I’m able to help them out versus them having to not understand something or if they were in a scenario where they had the wrong policy information. Being able to give them that information and help them out at the end of the day was a rewarding feeling.

Interviewer: How would you describe the application and interview process?
Farmers Insurance Marketing Coordinator: I applied online. I applied at the Job Wanted Ads here at Texas State. They put their ad in through them. I got a response the next day. I called them, emailed them my resume. When I went in for my first interview, it was more difficult than I expected. Usually in an interview I felt that it was going to be more or less like, “Okay you’ve done this job before. Tell me a little bit about the experience you’ve had with it.” With that one they wanted to know more information about schooling. How I was able to best suit the job? How my job performance was going to work with that? If I was able to make 75 phone calls in an hour versus making 15 phone calls in one hour. Doing things like that.

Interviewer: What questions did the interviewer ask during the job interview?
Farmers Insurance Marketing Coordinator: My interview was more or less on the floor, I guess. They asked me to make a phone call and to see if I could sell. I did, I ended up calling a business. I ended up talking to the business owner. I ended up getting a quote for him. Through that my boss was like, “Okay we understand that you can do that. Try doing a residential.” I got a quote through them and therefore I did my job in front of them. I showed them that I was capable of doing it.

Interviewer: How were you notified that you received the job?
Farmers Insurance Marketing Coordinator: My interview was more or less on the floor, I guess. They asked me to make a phone call and to see if I could sell. I did, I ended up calling a business. I ended up talking to the business owner. I ended up getting a quote for him. Through that my boss was like, “Okay we understand that you can do that. Try doing a residential.” I got a quote through them and therefore I did my job in front of them. I showed them that I was capable of doing it.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Farmers Insurance Marketing Coordinator: It’s a really good job. They have a lot of they have a lot of good career opportunities. It’s a good way to get your feet wet if you’re wanting to go into a marketing job. If you’re looking for something, that you’re like, “Okay, I want to learn how to put my name out there and talk to different people.” These are people that you’re probably not going to see. Yet you still have this connection with them by just talking with them. I would say it’s a good job for that. If you don’t have a lot of patience and you don’t like being over the phone or if you’re afraid you’re going to get your feelings hurt because people are going to say stuff over the phone, then it’s not a job for you. It’s a job for someone who can take no, rejection. You may only get one quote a day out of 100 that you call. It’s something that you have to take the rejection. It’s rewarding because of what you make, but also being able to help people who really do appreciate that you are calling them to see if you can help them out.

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One thought on “Farmers Insurance Interview Questions & Tips

  1. Susan

    If they really wanted you you would have gotten a phone call right away I have gotten three emails from them without even applying u emailed them back saying I am interested it was thirty minutes later the DM called to set up an interview. It all depends if they went looking for u or if you applied for them and If they are even hiring… Wish you the best of luck

    Reply

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