FedEx Ground Interview Questions & Tips

How to Get a Job at FedEx

FedEx offers courier, office, and business solution services to thousands of clients worldwide. The United States-based company employs approximately 300,000 employees to maintain operations and screens for gifted individuals to fill job vacancies regularly. Employment seekers find entry-level positions like AM/PM courier, package handler, loader, and customer service jobs online, while career-minded candidates find managerial and corporate job opportunities on the company careers page. Due to the many employees hired on, the American courier company conducts well-thought-out interview processes. Hiring procedures may vary depending on the position desired. The entire interview process may take as little as a week and sometimes up to three months for applicants to complete. All applicants should prepare for job interviews by reviewing work history, brushing up on necessary skills, and researching company history, policies, and values.

Queries for Manual Labor Roles

Applicants hoping for FedEx package handler or loader jobs may participate in a single interview at the desired location of employment. The meeting often consists of a tour of the location and a few questions like, "Can you lift up to 75lbs.?" and "Why do you want to work at FedEx?" Other interview questions ask for schedule preferences and availability. Managers typically make hiring decisions at the end of the interview and send applicants for drug screening and criminal background checks. New associates usually begin work after managers receive test results.

Questions Customer Service Positions Face

Customer service candidates may participate in phone screenings before hiring staff schedule 1:1 or panel interviews at a FedEx location. Sometimes up to two managers navigate interview sessions for customer service representative positions. Hiring personnel ask personal questions like, "How would your friends describe you?" and "Could you give me a few reasons as to why we should hire you?" to detect applicant communication skills and personalities. Outgoing and enthusiastic candidates usually fair well for customer service positions during the hiring process. Candidates should remain positive throughout each phase to ensure solid performance. Some employees cite sitting in on a few customer service calls to get a feel for the job during interviews, as well. Managers usually make employment decisions at the end of the face-to-face meeting.

What Applicants for Courier Jobs Should Expect

Courier applicants often sit through two or three interviews with multiple hiring staff before receiving job offers from FedEx. Human resource representatives often commence the process by interviewing candidates by phone and reviewing submitted resumes. Employment hopefuls generally participate in panel interviews with several hiring managers after phone screening takes place. Common prompts at courier job interviews include, "Can you tell me about a time you worked in bad weather conditions?" and "Tell me about a time you had to make a difficult decision on the job; what was the outcome?" Applicants must also pass map proficiency and memory assessments as part of the hiring process for courier jobs. Criminal background checks, drug screening, and medical examinations prove mandatory for employment, as well. Once hired, candidates attend courier school and other training programs before assuming delivery routines.

Getting A Corporate Job

Applicants vying for corporate positions typically attend multiple interview sessions during the hiring process. Job hopefuls sometimes take pre-interview assessments covering general knowledge of math, science, English, and history. Depending on the job, candidates may give sales or financial presentations to multiple hiring personnel during the interview process. FedEx recruitment managers typically ask situational or behavioral questions, as well.

Come Prepared and Show Confidence

Hiring staff often ask applicants to explain challenges met at past jobs and the eventual outcomes. Candidates must also regularly provide examples from related experiences to prove eligibility for the job. Remain patient, persistent, and confident throughout the hiring process. Ask questions about the position, work culture, and advancement opportunities at an appropriate time to show further interest in the job. Send a thank you email or letter after the final interview, and follow-up via phone within a week to check on hiring status.

FedEx Package Handler Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
FedEx Employee: I was a package handler, and my duties entitled unloading and loading of the freight truck.

Interviewer: What was the work environment like?
FedEx Employee: It was very fast paced but very friendly work environment, with good coworkers.

Interviewer: What was your favorite part about working there?
FedEx Employee: I would have to say the hours and the pay. The pay was extremely well for the amount of hours I worked.

Interviewer: Did you experience any promotions or career growth?
FedEx Employee: Yes. I had three promotions within the three years I had worked there and three raises. What we had there was a salary. That salary increased after the first thirty days. You get a raise after 90 days, then another raise a year after that. After your first promotion, there was an increase in salary. That’s pretty much how it worked.

Interviewer: Please describe a typical day as an employee.
FedEx Employee: Typical day there is very routine. We had a timeframe to get things done. Typical day there is we’re always on the clock, working fast paced. Very routine.

Interviewer: How would you describe the application and interview process?
FedEx Employee: The application and interview process there was very informal. I wore casual attire to the interview. It was a very informal interview for that particular position.

Interviewer: What questions did the interviewer ask during the interview?
FedEx Employee: They were very concerned with education. They wanted to know if I had finished high school. They were very concerned about my previous work experience. They were very concerned if I had any physical limitations that would keep me from doing the job, considering the heavy amount of lifting. That’s what that entailed.

Interviewer: How did the job help you later in your career?
FedEx Employee: It really enhanced my work ethic. I learned quite a bit about hard work and definitely learned a lot of zip codes. That helped me out a lot.

Interviewer: What other advice would you give to a job seeker looking for employment?
FedEx Employee: I would say if you’re looking to work for any kind of FedEx company to make sure you have a good work experience and that you are drug-free, of course. They have big standards with that. Like I said, just look for openings and go to the interviews, and that’s about the best way to catch a job with that place.

FedEx QA Clerk Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
FedEx QA Clerk: My job title was quality assurance. I taped up damaged boxes and made sure that packages with unclear labels were going to the right place and just, in general, did all the specific stuff to repair packages and make sure stuff got to where it needed to be that package handlers weren’t supposed to and weren’t trained to do.

Interviewer: What was the work environment like?
FedEx QA Clerk: Fedex, it’s a big, open factory. It was dirty. When it was hot, it was hot. When it was cold, it was cold. Even though you were inside, you were mostly working in an outdoor setting. It was rough work, but it was good work. I got paid to exercise.

Interviewer: Please describe a typical day as an employee.
FedEx QA Clerk: When I was doing QA work, I would come in and work with the guys just doing everyday stuff. Toward the end of the day, I would get packages that I would have to go through. And then, I would process that, and then at the end of the night, I would go through and clean up damages and make sure that everything was where it was supposed to be. Usually, about four hours, maybe five. Not a long day.

Interviewer: How would you describe the application and interview process?
FedEx QA Clerk: The application process is largely what you can lift. For the QA specifically, it was more of I had already been a package handler for a couple years, and I came in… and I interviewed for it, specifically for my work ethic and my knowledge of how things worked there. But I know they’ve hired QAs before from just whatever, like off the street, no previous experience at FedEx.

Interviewer: What questions did the interviewer ask during the job interview?
FedEx QA Clerk: For QA, it was mostly your ability to use their computer system. So, it was a lot of… like an almost archaic system they used. So, it was mostly a logic thing, that you were stepping through, and that every package that you dealt with was important and got to where it needed to be – like you weren’t ignoring things or just letting things slide by on the side. It was a dedication and just a logic processing kind of thing, is what they were looking for.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
FedEx QA Clerk: You can get a job there. As long as you can do the work, you can always get a job there. It’s a time-based thing, so you just have to be patient. When you are hired in or when you apply, it’s just a matter of time until they ask you if you want to work. But it’s based off availability, so it might be three weeks or it might be a year and a half, just depending on how fast they chew through people or when they need to hire new people.

More FedEx Interview Videos:


  • Betty says:

    I am just out of high school and would love to work at FedEx Office. I am a good worker and love design and art. Is there anything that I need to know about the interview process and landing a job there?

  • Alexi says:

    If you’re 16 years old, could you still work at fedex ground?

  • Wizen says:

    I applied online a few days ago. Now, I’m just waiting for FedEx to call and schedule an interview. Is there anything I should do in the meantime?

  • Jeremy says:

    After the interview it took exactly a week to get a call back for the second interview and the second interview was to offer me the job; however, I think this was a special occassion because they need to fill the job fast and I know they interviewed alot of people in a short amount of time and put a rush in the recruiting office. As for the interview I suggest casual business which is no tie. Be honest with the questions and be very specific, put details in what you are saying that you normally leave out when your telling your friends. And try to not just pull from the same situation on every question unless it is work related. The only thing I didn’t pull from another work experience was when I bought my house which was because I wanted them to think responsibility. Sorry this is everywhere but I hope it helps someone. My luck just got turned around today and thought maybe I can help someone else.

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