Forever 21 Sales Associate Job Description & Interview
Job Description and Duties
What Does a Forever 21 Sales Associate Do?
The primary function of a Forever 21 sales associate involves providing an excellent customer experience. Duties for sales associates include greeting customers, helping guests on the sales floor, informing customers of sales or specials, and ringing up purchases.
Other Duties and Responsibilities
Many Forever 21 sales associates may also need to perform several stocking, cashier, and administrative duties. Above all, every sales associate with Forever 21 must maintain the store’s excellent presentation and reputation in the retail industry. Applicants with a flair for fashion may enjoy the job opportunities Forever 21 offers.
Salary and Compensation
How Much Do They Get Paid?
The average starting pay for a Forever 21 sales associate rests at about $9.00 per hour. Experienced sales associates may earn an increase in hourly wages. Forever 21 also offers commission on sales and raises when associates meet certain sales goals.
Discounts and Other Benefits
Qualified Forever 21 sales associates receive merchandise discounts and several job benefits, as well. Forever 21 sales associates may gain access to employment benefits, such as medical coverage, 401(k) retirement plans, and paid time off.
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Forever 21 Sales Associate Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Forever 21 Sales Associate: I was a sales associate, well I think store associate, no sales associate, sorry. And what we did basically, they made us clean up clothes off the floor and walk around on the floor, and like if people needed help finding stuff, it was our responsibility to take them around different sections of the store and help them find what they were looking for.
Interviewer: What was the work environment like?
Forever 21 Sales Associate: It’s really packed. There’s a lot of people there all the time. The environment is like, the managers are always around. The manager that there were in training are always around, and it’s just a lot of people. So it was kind of packed.
Interviewer: What was your favorite part about working there?
Forever 21 Sales Associate: I like clothes and I liked helping people find what they were looking for and it was nice because I knew the sections that, they put you in one section and you’re basically supposed to stay there whole day until you’re off. So it’s nice when somebody comes up to me, and I’ve seen the same customers multiple times and they always look for me because I’ve helped them find what they’re looking for, and it’s nice when they go to the manager to let them know that they think I’m a good employee. So that was nice for me.
Interviewer: Please describe the application and interview process.
Forever 21 Sales Associate: It was pretty easy. It was online and one of my friends recommended it, so I just went to fill it out. It was not a lot of questions, which I thought was nice because you know you can get it done quickly. It asked the essential questions, like my availability and stuff like that. So it wasn’t that bad.
Interviewer: What questions did the interviewer ask during the job interview?
Forever 21 Sales Associate: They asked me what makes me think I’m going to be a good employee for them and what other jobs have I had before? And there was other people there also though it was a group interview, so they asked me what makes me think I’m better than the other people that was applying for the job.
Interviewer: How were you notified that you received the job?
Forever 21 Sales Associate: It took them a day. The next day they called me at night, in the middle of the evening around seven or six, and they’re basically “Hey, [inaudible] we just wanted to say you’re part of the team. Congratulations.” And that was it. And I was like, thank you. You know.
Interviewer: what set you apart from other candidates?
Forever 21 Sales Associate: I just told them, I’m a committed person and I’m reliable. So I told them if they picked me, when I got my schedule, they can always rely on me to be there the days that I’m supposed to be. And I have a really strong, a vibrant personality. And I’m not afraid to talk to customers because that was big for them. So I told him I could do that, and yeah, that was good.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Forever 21 Sales Associate: You really have to know how to communicate with people because there’s people there all the time, and sometimes they’re afraid to ask for help because you know, some people just don’t like asking for help. So you have to be the bigger person and go up to them and ask, “Hey, do you need help with something?” Because a lot of times they do, it’s just they’re afraid to ask for it.
Forever 21 Sales Associate Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Forever 21 Sales Associate: At Forever 21, I was just your standard salesperson that you would see on the floor stocking things or at register helping check people out and what not, so no really manager duties or anything. I would either be on register… One thing Forever 21 really likes to do, they like to upsell their credit card, so whenever I would be on register, I would be trying to upsell to customers as well as being friendly and helping people out with anything last minute while they’re buying things. Then, on the floor, it would just be me organizing merchandise like clothes, jewelry, that sort of thing that you would see at Forever 21, and just kind of helping people out if they needed to find something, find something specific. I can help them out while I’m on the floor doing that.
Interviewer: What was the work environment like?
Forever 21 Sales Associate: The work environment at Forever 21 is very relaxed, very calm. It’s very simple work. I wouldn’t say that it’s anything very complex that would keep your mind going. It’s very repetitive tasks. I guess, as a first job, this would be really nice, but if you’re looking to keep your mind engaged, not really. Other than that, it was very friendly, a very calm atmosphere.
Interviewer: What was your favorite part about working there?
Forever 21 Sales Associate: I like talking to people. It’s a very good job for talking to people. Retail is exceptional when it comes to talking to people, so if you like people, yeah.
Interviewer: Please describe the application and interview process.
Forever 21 Sales Associate: The application process is pretty interesting for Forever 21 because, at first, you come in. It’s normally like an open interview with at least five other people. That’s when you kind of fill out your application or whatever, and they kind of sit you down and talk to you as a group. If they like you from a group, they could call you in for a second interview and do kind of like a one on one. They also do this thing where… I forgot to mention, in the group interview, they take you into the store. They give you a metaphorical scenario. A customer comes in. They want a specific outfit for a specific event, and you have to go around the store and pick out that outfit and display it to the customer and why they should get this outfit. That’s a pretty cool thing when it comes to Forever 21 is just that unique part of the interview process.
Interviewer: What questions did the interviewer ask during the job interview?
Forever 21 Sales Associate: Besides the whole, “Why do you want to be at Forever 21?” they also ask you what your fashion style is because it’s a very fashion-based store. It’s very definitely more like pop… It’s definitely into pop culture, so they’ll ask you about your current fashion style, what favorite articles of clothing you like. It’s very fashion-based when it comes to the interview questions.
Interviewer: How were you notified that you received the job?
Forever 21 Sales Associate: They called me. They didn’t really send me an email or anything. They actually reached out and called me.
Interviewer: What set you apart from other candidates?
Forever 21 Sales Associate: I have a very bubbly personality, and they definitely really liked that because, again, you’re talking to people all the time. Also, I’m a very fashionable person. I showed up to the interview wearing… I know some people showed up to the interview, in the group interview at least, wearing yoga pants and a tee-shirt, and I realized they didn’t get the job. I wore Forever 21 clothes to my interview as well as just making sure I looked very put together because I think that’s something they really look for is just… If they want people that are going to be selling very pop culture, very fashion-forward clothing, they need fashion-forward people working there.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Forever 21 Sales Associate: Just be, I guess, kind of relaxed about it because they’re very easy-going, especially in the interview process, so don’t try to be very uptight about it. Like I mentioned before, make sure to be very fashion-forward if that’s kind of your thing. Be friendly in the interview. Obviously, be professional as well, but they definitely want to keep that friendly atmosphere going, so they want friendly people, I guess.
Forever 21 Sales Associate Interview Video
Interviewer: Please describe your job title and primary duties.
Forever 21 Sales Associate: I was a sales associate. I mostly worked on the floor, just maintaining the floor, so it was pretty simple for customers, and the cash register too.
Interviewer: What was the work environment like?
Forever 21 Sales Associate: It’s very live. There’s a lot of traffic at the store that I work. There’s always a lot of traffic in and out, and it gets quite disorganized, because we expanded the store last year. So there’s a lot of traffic, because it’s bigger, but it’s a very live store.
Interviewer: What was your favorite part about working there?
Forever 21 Sales Associate: I’m a people person, so the fact that there’s a lot of people coming in and out of the store, and it’s a lot of people, and I’m a fashion major, so I like fashion, and that’s why I really wanted to work at a retail store.
Interviewer: How would you describe the application and interview process?
Forever 21 Sales Associate: I walked in, I shop there all the time, and asked if they were hiring. Usually, they have a little yellow sign that says they’re hiring at the register, when you check out, so I saw that and I just asked for an application. I turned it in that same day, and they called me, I want to say within a week, and I had an interview with one of the managers. They called me back a few days later to let me know I got the job.
Interviewer: What questions did the interviewer ask during the job interview?
Forever 21 Sales Associate: What I could contribute to their brand, and some of my inspirations in fashion, and basically what I could bring to the table at Forever 21.
Interviewer: What set you apart from other candidates?
Forever 21 Sales Associate: I think, not be cocky or anything, my personality and my style, because you really get to wear whatever you want there, but there are some guidelines. I think my presence, and the way I presented myself at the interview, and my personality, I was just real comfortable talking to people, so I think that’s what did it.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Forever 21 Sales Associate: Be yourself. A lot of it takes to work there is being yourself. When you walk in, you see a lot of people dressed in their own style. I worked at Abercrombie too, and it’s not like you have to wear their clothes, or a certain uniform. Every day you get to be yourself at Forever 21, so I would have to say to be yourself while you’re working.
Forever 21 Sales Associate Interview Video
Interviewer: Please describe your job title and primary duties.
Forever 21 Sales Assistant: I was a floor assistant. I was responsible for helping people through the store, helping them find items, and making sure that the store was set up, and folding and stuff like that.
Interviewer: How would you describe the application and interview process?
Forever 21 Sales Assistant: The interview process was pretty cool. It was a group interview. The person who is giving the group interview – she had a lot of humor, big sense of humor, down to earth, very easygoing, and listened very well. The application was pretty simple. It wasn’t too long, wasn’t too hard.
Interviewer: What questions did the interviewer ask during the job interview?
Forever 21 Sales Assistant: Have I worked for a retail store? Also, what are my skill sets? That’s all I can remember.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Forever 21 Sales Assistant: Cope with the very overwhelming people that are going to come in, because they’ll ask you a thousand questions.
krystal says:
i’m positive the forever21 website says that you can be 16 and get a job here. but apparently, to apply ONLINE you have to be 18 years old. so, if you are 16 and want to work at forever21, you have to apply IN PERSON. 🙂