GameStop Manager Job Description
Job Description & Duties
What Does a GameStop Manager Do?
A GameStop manager must perform many standard duties of the retail industry. Namely, the manager keeps the store running in a timely and efficient manner at all times. Other job duties include creating the work schedule, opening and closing the store, and ordering product and displays.
Hiring New Employees
One of the manager’s more important duties consists of overseeing the hiring process. Managers screen applicants, contact potential employees, conduct interviews, hire associates, and assist in training. Managers must make themselves familiar with GameStop corporate policy and other procedures.
Communication is Key
A successful GameStop manager must possess exceptional communication and leadership skills displayed with customers and coworkers alike. A management position with GameStop typically requires some kind of previous work experience.
Advancing to Manager Roles
Many GameStop management associates work their way up from game advisor positions to become store managers; however, applicants with managerial or supervisory experience receive favorable hiring consideration with the video game retail chain. Current GameStop employees may take the first step toward a store manager role by becoming shift supervisors or assistant managers.
Salary and Compensation
How Much Do They Get Paid?
The salary for a GameStop manager may range anywhere from $30k to $40k a year, depending on exact job title, store location, and work experience. GameStop managers earn more pay with increased job experience and time spent with the company.
Additional GameStop Benefits
Standard job benefits with GameStop include flexible scheduling, career advancement opportunities, and merchandise discounts. Qualified GameStop managers receive 401(k) retirement plans, paid vacation, and a comprehensive insurance plan, including health, vision, and dental coverage.
Review the GameStop Application page.
Assistant Store Manager Interview Video
Interviewer: Please describe your job title and primary duties.
GameStop Asistant Store Manager: So when I was working at GameStop, I started as a seasonal employee. Over the course of about a year, I worked my way all the way up to an assistant store manager. The job duties vary based on your position. When you’re an entry level employee, your main jobs are going to be stocking the floor. You’re going to be making sure everything is cleaned, and you will be doing minor guest transactions. For the most part though they do save most of the selling for your higher level associates.
Interviewer: What was the work environment like?
GameStop Asistant Store Manager: Actually it has been my favorite job that I’ve ever had. I loved it. It was something that was very laid back. When I went there, it didn’t feel like I was going to work. It felt like I was going to hang out with a couple of friends, which is awesome. I do want to very heavily stress, this is a sales job. It’s not just sitting there talking about video games all day. I wish it was, because that would be really cool too. But there are sales goals that you’re trying to meet out there, and you do have to put in some effort, but you get out so much more than you put in.
Interviewer: What was your favorite part about working there?
GameStop Asistant Store Manager: Genuinely speaking, it helped me break out of my inner shell, so I was started as a very introverted, very shy person, and through working there, getting to interact with the guests, getting to see that smile on their face when they finally get what they wanted, and really delivering them the best deal. I think my absolute all time favorite memory was, I had a guest come in, he had not been in GameStop in over two years. He came in, and I started the transaction in the worst way possible. I made a joke about his name because his name was John Tolman, and he was a very tall man, and I said something, and I could tell that it rubbed him the wrong way a little bit, but then when he came up to ring up the transaction, I started talking to him.
I actually ended up getting him a really good deal. I signed him on for our pro membership, got him quite a few different games and a few different extra benefits, and I remember going home that day and checking the Google reviews and there it was. He wrote on there that he had the best experience he’s ever had at GameStop, and it was directly related to me.
Interviewer: Please describe the application and interview process.
GameStop Asistant Store Manager: That would be the downside of GameStop. I was very fortunate in the sense that when I applied, I heard back within about two weeks. On average, it takes a month, sometimes even two months before you even hear back for an interview, for your first interview. After that, the process moves incredibly quickly. I went from, like I said, I applied, I got my interview call about two weeks later, and then I started two days after that, so it was very, very quick. But for most of the people who were working in my store, they applied month in advance and then started normally on average about a week, week and a half afterwards.
Interviewer: What questions did the interviewer ask during the job interview?
GameStop Asistant Store Manager: One of the big questions, and this is the easy and the gimme question of it all, is they ask what systems, what games are you familiar with? That is from a company perspective, they’re using that to gauge what you know and also what you’re comfortable with. So if you’re someone who is playing on mostly last generation stuff, they want you to know more of the new stuff. It’s nice to have that information in your back pocket, because you still do get guests coming in for that stuff, but they really want to make sure that you have what they need.
Each store is looking for something a little bit different. So for instance, when I started, they were looking for someone who could get reserves on new games. So they wanted someone who had that knowledge of what’s coming out, what to expect.
Whereas in other stores, they might just be looking for someone who can sell some of that older product. So you might actually benefit from having that. Ultimately though the biggest questions, and these are the ones where they weed out everyone, is when they talk about sales. Like I said, it is a sales job. I knew only a little bit about video games actually before starting there. I was not a gamer, but I came in and I was able to sell, and having that innate sales experience is really what gets you that job. You don’t need any past experience, but they want to know that you have the sales personality and the drive for it.
Interviewer: How were you notified that you received the job?
GameStop Asistant Store Manager: Like I said, for me it took only two or three days. They actually told me the day of my interview that no matter what, I had a position, it was just a matter of was I going to be seasonal or was I going to be starting as a full year associate, and I got a phone call from the store manager himself saying, “Yeah, this is what we want to do. When are you available to start?” And I was, like I said, in within three, four days.
Interviewer: What set you apart from other candidates?
GameStop Asistant Store Manager: The biggest thing that set me apart when I went in there, and they actually told me this straight up when I started on my first day, was that when I went in there, they were very, very clear that they knew that I was not very familiar with the video gaming aspect of everything. But a big, big thing that was going on in that store, was they knew that the assistant store manager was leaving, and I came in there with having some idea of managerial skills because I had that in a past job.
But on top of all of that, when in the interview they gauge your body language and your personality more than anything. They are looking for a specific personality, a specific fit for the store. And they said that I just had a personality that livened up the room. That’s what they’re looking for. They’re looking for someone who can take any stranger on the street and have a good conversation with them. And I remember the store manager specifically saying he felt like he was talking to an old friend instead of someone who had just applied.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
GameStop Asistant Store Manager: Ultimately, GameStop was probably my favorite job that I’ve ever had. It’s fantastic. It’s really good if you’re just looking for something that you can go in, relax, and have a good time doing it. My biggest advice though is don’t go into this job thinking that you are going to be sitting there talking about video games all day. We had a few different people who came in with that being their assumption, and it just didn’t mesh very well because you may know a lot about your subject, but if you really can’t relate to someone, or have a good conversation with someone, it makes it very, very hard to actually sell.
GameStop is a sales job much more than it is an actual video games job, so definitely make sure that you have at least some comfort level with talking to people. They will definitely train you, but performance there is huge. You’re tracked on so many different metrics, so you’ve got to make sure that you can actually sell.