Certifications, Drug Tests, and Clean Driving Records
Popular Best Buy division Geek Squad conducts streamlined interview procedures to find technically skilled and customer-focused associates. Applicants begin the employment process by completing hiring requests online. Future employees often need to pass assessments gauging computer expertise and technical know-how before receiving contact from HR representatives to schedule interviews. Human resource personnel utilize initial phone calls to gather basic information from candidates like proximity to the store desired, transportation, and availability. Most positions require applicants to sit through multiple interviews before general managers make final hiring decisions. Drug testing and driving record checks prove common formalities in the hiring process, as well.
Experience and Industry Knowledge a Must
Employment seekers vying for work with Geek Squad should wear business-professional attire to each stage of the interview process. Arriving punctually proves the first step in making a good first impression on hiring personnel. Responses to interview questions also serve as important parts of the hiring process. Recruitment officials test applicant technical knowledge by inquiring, "Tell me about a time you operated an information system." While technical expertise is required, hiring managers also need associates to possess good communication skills in order to provide customers with quality assistance. Interviewers measure customer service aptitude by posing questions like, "Can you tell me about a time you helped a frustrated customer experiencing difficulty with a product. How did you resolve their problem?"
Applicants who demonstrate well-informed and caring qualities typically move on to a final meeting with the general manager. During the last interview, general managers ask Geek Squad applicants similar questions as previous interviewers, and meetings often conclude with salary discussions and job offers.