Giant Eagle Interview Questions & Tips

Hiring process information for an interview at Giant Eagle

Starting off Right

The Giant Eagle supermarket chain features more than 200 full-service locations across Pennsylvania, Ohio, Maryland, and West Virginia. Upwards of 30,000 part-time and full-time associates staff the network of stores. Luckily, hundreds of stores offer a host of employment opportunities for either entry-level applicants or higher-level job seekers. Naturally, the grocery store company institutes an extensive job interview process for every prospective employee.

Navigating the Interview Process

A growing chain of supermarkets, Giant Eagle offers numerous job interviews for potential crew members. Most stores use job fairs and open interviews to find potential hires. Job fairs may stand as just the first step in the interview process. Applicants that move further in the hiring process often undergo an orientation process with other job hopefuls and one-on-one interactions with store managers or HR representatives. Sometimes, there is a simple skills assessment test candidates must take either before hire or just after gaining employment with the chain. In total, the hiring process may take anywhere from one to five weeks, depending on availability.

Answering Extensive Interview Questions

Giant Eagle's business philosophy puts excellent customer service and fair pricing above everything else. The grocery store chain makes an investment with each new hire as someone who will continue to honor company reputation. Company officials use the job interview process as a way to get to know new applicants both personally and professionally. Candidates face multiple questions, many of which may feel redundant or repeating. Each question deserves a professional and courteous tone. Expect to provide information regarding personal history, previous employers, and job skills. Customer service and responsible behavior will also be tested with situational questions and scenarios interviewees must answer. Applicants may also be asked about future aspirations or career goals, personal hobbies and interests, and why they would like a job with the grocery store chain in the first place.

Giant Eagle Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Giant Eagle Employee: I was a cashier. I just had to stand there and ring up groceries, bag them, put them in people’s carts, and take their money.

Interviewer: What was the work environment like?
Giant Eagle Employee: It was low stress. They operate off of a system that’s mostly just customer service, so you had to be nice to everyone: other customers, employees, everyone. So, it was low stress and a lot of work.

Interviewer: What was your favorite part about working there?
Giant Eagle Employee: I liked that I made a lot of friends because everyone was nice, of course. They were pretty good judges of character, so they didn’t hire anybody who was just mean in general. So, I made a lot of friends, and all the customers… they weren’t always nice, but we made up a lot of ways to make them happy. So, I liked that.

Interviewer: Please describe a typical day as an employee.
Giant Eagle Employee: I just clock in and then go and ring groceries. Sometimes, if people didn’t want things, it would accumulate at the front, and they would send you back to tell people where to get things and put all those items back. Then, there’s usually a break sometime in there. Then, go back to work and clock out, and you’re done.

Interviewer: How would you describe the application and interview process?
Giant Eagle Employee: It wasn’t hard, per se, as long as you were generally friendly. It was a short application because most of it was two interviews. Instead of one interview, there were two. So, it was a short application, just basic things: your name, date of birth, criminal history, or anything like that.

Interviewer: What questions did the interviewer ask during the job interview?
Giant Eagle Employee: They asked what you would do in high-stress situations, how you would deal with a mean customer, how do you dissolve conflicts between you and other employees. One of the questions they asked was actually, after you answered the first one vaguely like I did, they had you delve deeper into it. “What would you do in work?”, “What would you do outside of work?”, “Would you try to meet up with them?”, “Would you be friends with them or ignore them?” So, that part was in-depth.

Interviewer: What set you apart from other candidates?
Giant Eagle Employee: I’m genuinely friendly. I don’t like mean people, I don’t like to be mean, and I think it’s ugly. So, I’m genuinely nice, and I think she noticed that. I had really good grades, and I know they asked you to bring in part of your grade report. And I had good grades, so she knew that I was hardworking.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Giant Eagle Employee: Just come in and try to talk to the person. Don’t just turn in your application with a cashier or at the front desk. Ask for the manager and shake their hand and introduce yourself and give them your application. Try to follow up on your application, definitely. Try and call a couple of days later. I learned all these things from a marketing class when I was in high school. After your interview, send a note to the store saying: “Thank you for your time. I know your time is worth a lot of money, and I appreciate you taking out the time to try and consider me.”

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