Hiring process information for an interview at Goodwill
Applying for Various Roles
Goodwill is a discount retailer with core values of care and respect. The national chain looks for quality store associates who embody company core values and can provide excellent customer care. With careers for sales floor associates and managers, the nonprofit company employs a diverse workforce with a variety of skills and backgrounds. Interviews vary depending on career area. In most cases, applicants participate in one question-and-answer session with a hiring manager. Following interviews, applicants often need to submit to drug tests before final hiring decisions.
For sales floor jobs, like cashier and sales associate positions, Goodwill conducts a quick and easy interview process. Interviews are relatively relaxed and tend to last about 15 minutes. A manager usually begins the interview by giving a brief description of the company mission and culture. Applicants are then asked a number of customer service-related questions. Some common inquiries applicants encounter consist of: "How do you handle a difficult customer?", "Tell me about a time you had to work as part of a team," and "What would you do if you saw someone stealing?" Candidates may also be asked about strengths and weaknesses and reasons for wanting to work with the retailer. For select positions, applicants may be asked about physical capabilities, such as abilities to stand for long periods of time or lift up to 50 pounds. Interviews are often buffered with casual conversation.
What Types of Questions Can Supervisor Candidates Expect?
Managerial applicants with Goodwill face structured interviews that feature mainly scripted questions. Interview questions are largely open-ended, and hiring representatives mainly assess leadership qualities, work history, and management style. Typical questions management applicants encounter include: "What would you contribute to Goodwill if you were hired on?" and "What would you do to improve the store?" Hiring managers may also ask personality-gauging questions like: "What do you like to do in your free time?" and "What are your personal motivations?" Depending on the specific job title, applicants may need to participate in multiple rounds of evaluation.
Positive Attitudes are a Must
Goodwill hires a diverse range of workers, including individuals with mental and physical disabilities, and applicants want to exhibit accepting, welcoming attitudes during interviews. Additionally, job hopefuls want to exude upbeat attitudes and customer-focused thinking. When answering questions, applicants want to take some time to consider responses. Answers should be clearly thought out and delivered with confidence. The best answers reflect past experience serving customers. For the entirety of interviews, applicants should be enthusiastic and express desire to work for the discount retailer.
Goodwill Stock Associate Interview Video
Interviewer: Please describe your job title and primary duties.
Goodwill Employee: My job title was zoning, which was going through the area, up and down the aisles, to make sure everything was in order. The clothes had to be in the same color, had to be in the same section, like a section of black pants, a section of red pants, a section of red shirts. Everything had to be the same color. Everything had to be in order. You couldn’t have a yellow shirt with a black shirt. As far as things you set around your house, they had to be neat. We had to dust everything. Things that they had set out, you basically had to make sure were presentable and was clean and tidy before the customers came in.
Interviewer: Please describe a typical day as an employee.
Goodwill Employee: I wasn’t really dealing with the customers. I would have to come in before the store opened and help them get the stuff off the trucks. Things people had donated, I would have to get them off the trucks, put them in the store basically where they told me to put it. So, I wasn’t really dealing with customers, I was dealing with the other workers.
Interviewer: What questions did the interviewer ask during the job interview?
Goodwill Employee: That I could be at work on time and basically just do what they asked me to do.