Goodwill Interview Questions & Tips

Hiring process information for an interview at Goodwill

Applying for Various Roles

Goodwill is a discount retailer with core values of care and respect. The national chain looks for quality store associates who embody company core values and can provide excellent customer care. With careers for sales floor associates and managers, the nonprofit company employs a diverse workforce with a variety of skills and backgrounds. Interviews vary depending on career area. In most cases, applicants participate in one question-and-answer session with a hiring manager. Following interviews, applicants often need to submit to drug tests before final hiring decisions.

Common Inquiries

For sales floor jobs, like cashier and sales associate positions, Goodwill conducts a quick and easy interview process. Interviews are relatively relaxed and tend to last about 15 minutes. A manager usually begins the interview by giving a brief description of the company mission and culture. Applicants are then asked a number of customer service-related questions. Some common inquiries applicants encounter consist of: "How do you handle a difficult customer?", "Tell me about a time you had to work as part of a team," and "What would you do if you saw someone stealing?" Candidates may also be asked about strengths and weaknesses and reasons for wanting to work with the retailer. For select positions, applicants may be asked about physical capabilities, such as abilities to stand for long periods of time or lift up to 50 pounds. Interviews are often buffered with casual conversation.

What Types of Questions Can Supervisor Candidates Expect?

Managerial applicants with Goodwill face structured interviews that feature mainly scripted questions. Interview questions are largely open-ended, and hiring representatives mainly assess leadership qualities, work history, and management style. Typical questions management applicants encounter include: "What would you contribute to Goodwill if you were hired on?" and "What would you do to improve the store?" Hiring managers may also ask personality-gauging questions like: "What do you like to do in your free time?" and "What are your personal motivations?" Depending on the specific job title, applicants may need to participate in multiple rounds of evaluation.

Positive Attitudes are a Must

Goodwill hires a diverse range of workers, including individuals with mental and physical disabilities, and applicants want to exhibit accepting, welcoming attitudes during interviews. Additionally, job hopefuls want to exude upbeat attitudes and customer-focused thinking. When answering questions, applicants want to take some time to consider responses. Answers should be clearly thought out and delivered with confidence. The best answers reflect past experience serving customers. For the entirety of interviews, applicants should be enthusiastic and express desire to work for the discount retailer.

Goodwill Stock Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Goodwill Employee: My job title was zoning, which was going through the area, up and down the aisles, to make sure everything was in order. The clothes had to be in the same color, had to be in the same section, like a section of black pants, a section of red pants, a section of red shirts. Everything had to be the same color. Everything had to be in order. You couldn’t have a yellow shirt with a black shirt. As far as things you set around your house, they had to be neat. We had to dust everything. Things that they had set out, you basically had to make sure were presentable and was clean and tidy before the customers came in.

Interviewer: Please describe a typical day as an employee.
Goodwill Employee: I wasn’t really dealing with the customers. I would have to come in before the store opened and help them get the stuff off the trucks. Things people had donated, I would have to get them off the trucks, put them in the store basically where they told me to put it. So, I wasn’t really dealing with customers, I was dealing with the other workers.

Interviewer: What questions did the interviewer ask during the job interview?
Goodwill Employee: That I could be at work on time and basically just do what they asked me to do.

More Goodwill Interview Videos:

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4 thoughts on “Goodwill Interview Questions & Tips

  1. ashley

    i live in fremont,ne and there is a goodwill there and i have always wanted to work there but instead i got shiped to pine ridge job corps in chadron,NE and i am wanting to find a job so i can leave and come back home to work

    Reply
  2. sabrina

    •What to expect at the Goodwill interview
    You should expect at least a one on one interview with the department manager, if not the department manager, store manager and assistant manager.

    •What should I bring to the Goodwill interview?
    A copy of your resume
    Your drivers license and social security card
    Dress business casual

    •What questions do they ask?
    You will be asked simple questions like “what did you do at your previous jobs”, “if you had unlimited amounts of money and didn’t have to work what would you do with it and your time”, “What are 2 weaknesses that you have (i.e. can’t talk infront of crowds, dwell on the past, etc.), “What are positive qualities about yourself”, “If we needed you last minute would you be able to come into work?”

    •What should I wear, or how should I dress for an interview at Goodwill?
    Business casual (nice slacks, skirt or dress. Nice dress shirt and shoes)

    •What education level (high school or college) is required for the job?
    High school

    •What should you say about certain questions?
    You are eager to work, take notes, you’re organized, you like to volunteer (if you have in the passed now is the time to say it), you like to work over time

    •For restaurants, do you get free food (sandwich, burger, drinks, etc) or lunch if you work there?
    No

    •How much do they pay? Will they ask about salary expectations, if so what should I say?
    Around minimum wage. Right now it is $8.00 for sales floor/cashier

    •Does Goodwill drug test?
    Yes

    •Is it hard to get the job?
    If you’re honest no. It may take a couple weeks to hear something back though.

    •How to manage second interviews?
    They will pretty much ask you the same questions. They do call references!

    •When to expect a call?
    If you don’t hear within 7 days then call and check on the status of your interview

    Reply
  3. Patricia Montique

    These interviews were very helpful to me. They were very informative especially seeing that I have an interview with Goodwill tomorrow. Thank you

    Reply
  4. Lisa

    This was helpful to me.I’m waiting to hear back from my interview.I will relax and understand that this is a process. I am looking forward to working there!

    Reply

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